LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Do not use this company - For refunds, consider doing a chargeback through your bank/card provider. I ordered a dress which turned out to be poor quality, thin, clingy, nylon type material. You cannot return it to the Birmingham address on the box label but must return to China. When you request a return the company tell you it will cost more to return it than it's worth and offer you 30% credit to buy more goods from them or 20% refund - which gets credited to your account in their website and you then have to go online to instruct them that you wish to "withdraw" your credit in order to get it paid into your bank account. I refused the 20% refund and then got offered 30%. I refused and told them I wanted 75% or I would go directly to my bank and do a full chargeback. That moved them! I then got the 75% credited to my light in the box account, which I had to go online to then instruct them to pay back to my bank account. I will never use this company again. With hindsight, I should have just contacted my bank and told them it was a fraudulent transaction and done a full chargeback but I was trying to be fair-minded. Goods are sold in a fraudulent way - appearing to be shipped from the UK but then requiring shipping to China to return (written in the very very small print). The refund process is deliberately obscure, long winded and difficult and the " lets do a deal because it's not worth your while returning the item" attitude is deceitful. The dress is in the bin!”

Helpful Report

Posted 4 years ago

“don't buy from this company. I ordered a outside light that is supposed to rotate different designs which it doesnt and I didnt get a UK plug instead received a travel adaptor plug. I got a refund but it was very disappointing to wait for the shipment to receive something that wasn't correct.”

Helpful Report

Posted 4 years ago

“I’ve waited since I placed my order on the 29th nov & has just arrived. It look nothing like the picture apart from the material is the same. I want to return this but cannot find an easy solution! Any help or a call since I cannot get any luck with this company !”

Helpful Report

Posted 4 years ago

“Exceptionally slow delivery, with orders taking approximately 3 weeks, and then only dispatched after we complained. Still awaiting a refund for one item that was out of stock, and have been waiting for nearly 3 weeks. I dont think the refund will ever arrive”

Helpful Report

Posted 4 years ago

“They sent me an item which was too small. It turned out that most of the items are non returnable. Even if it was returnable they only give you 7 days and the warehouse is in China ! Too expensive to send!”

Helpful Report

Posted 4 years ago

“Nothing like photograph poor quality postage £9 so returning my disappointing garment another £9 for a garment costing £20 ,do I return it paying all this money out ???”

Helpful Report

Posted 4 years ago

“Nothing like photograph poor quality postage £9 so returning my disappointing garment another £9 for a garment costing £20 ,do I return it paying all this money out ???”

Helpful Report

Posted 4 years ago

“Steer clear of this awful company. They are scammers and con artists still not received my order placed on 5th December despite sending several emails. Now I just my money back plus delivery charges I paid. Stay well clear do not fall prey like I did you will be disappointed!”

Helpful Report

Posted 4 years ago

“Same old story as other ppl. bought a shacket and quality was awful, tried to find out how to send back and was offered stupid amount 10% of the price i paid, then offered 38p and was told my case was resolved?? Need a form to send back and they wont send it!!! PLEASE AVOID I wish i did.”

Helpful Report

Posted 4 years ago

“I bought a wine glass Santa hat top it arrived looking nothing like the sparkly ad in fact it had a cheap faded plastic transfer stuck on the front of a ver shoddy black sweatshirt.”

Helpful Report

Posted 4 years ago

“Ordered 2 coats for Christmas presents on the 11th December with the promise and charge of arriving in 5 days. Received email to say items will arrive in or after 29th when I’m away in holiday. No way of contacting customer services. Avoid this company at all costs!! Complete joke!! Also expect you to pay 50% charge for returning the item!!”

Helpful Report

Posted 4 years ago

“I think this platform is great - there is a wonderful and sometimes unique range of merchandise which is of course cheaper than buying in conventional or even other more well-known virtual retailers. When raising a concern, they are infact efficient at responding AND most HELPFULLY propose solutions whivh take into consideration the known logistical and practical challenges of supplying a global market in the context of a global pandemic. I am already a 4-5x returning customer! Keep up the great work team. Best Wishes PS”

Helpful Report

Posted 4 years ago

“Happy with all my purchases. All delivered on time.”

Helpful Report

Posted 4 years ago

“The Doggie coat brought for kiwi my Basset hound looks absolutely stunning,and does not bother her at all. The service provided was first class. Delivery and quality of the item excellent. Highly recommended supplier.”

Helpful Report

Posted 4 years ago

“I have purchased 2 sets of bathroom accessories as I liked what I saw. I was not disappointed they make the bathroom so cosy and relaxing. Really good quality as is the service from this company.”

Helpful Report

Posted 4 years ago

“Happy with my item waiting to on more stuff to come customer service is good help me with problem I had when I placed an order an forgot to use discount code will order mate re in the future”

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Posted 4 years ago

“I'm very pleased with every order & arrived on time.”

LightInTheBox 5 star review on 14th December 2021

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Posted 4 years ago

“I've made many purchases from LightInTheBox and have always been satisfied.”

Helpful Report

Posted 4 years ago

“Gear appears to be good quality. Slim fit which suits me. Only disappointment is that the free T shirts are both XL and all goods ordered were M or L so seems that they have a lot of XL items to shift irrelevant of the customers size!”

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Posted 4 years ago

“Lovely product, well packed and speedily delivered. Thank you”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews