LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“The product I purchased (an anime t-shirt as a gift) was priced much more reasonably than competitors, especially the shipping. It arrived promptly (sooner than expected!) and the t-shirt itself was good quality compared to other brands. Would not hesitate to shop from again.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish service. Ordered on 4th Dec. I was told in the order my item would be delivered in 4-6 days which I was gonna use for 13th Dec in party, later on they said they made mistake and it can take up to 21 days for delivery. Finally after 24 days when I received order, they paid £2.00 less in order which I had to pay from my pocket and also spend money to go and get the item. After all this they gave me some discount and also £24 credit for delivery charges, they got to be kidding me to even think I am gonna place another order with them, forget about recommending them to anyone I know.”

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Posted 4 years ago

“The dresses arrive fairly quickly and well packaged. I have been buying dresses from this company for a few years and have no complaints. I love the dresses and will buy more soon.”

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Posted 4 years ago

“There is no direct contact to ask about goods. Have and order arrived in Auckland on the 04/12/2021 and I still don’t have goods, now 28/12/2021 and no way to contact them. First and last time, will report to consumer watchdogs. So disappointed to have lost my money.”

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Posted 4 years ago

“Great product great service, thanks. Andy 👍”

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Posted 4 years ago

“Ordered Christmas decorations. Was to be delivered on 22.12. Today is 28.12 and still not received. Terrible service. Will never order again.”

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Posted 4 years ago

“Products good and are from overseas,”

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Posted 4 years ago

“Garments ordered nothing like illustrated, very cheap looking. Not worth the money. Not aware that garments coming from China, would never have purchased if aware of manufacturing location. Do not waste your money buying from this cheap company”

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Posted 4 years ago

“My order arrived in good time. Well wrapped. The size was perfect. Will certainly buy again.”

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Posted 4 years ago

“Good quality product. Delivery was acceptable arrived before xmas”

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Posted 4 years ago

“Great service and good quality will definitely order again from your company”

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Posted 4 years ago

“Great product and arrived just in time for Christmas”

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Posted 4 years ago

“Quick easy quality and most of all on time, and all done in home .👍”

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Posted 4 years ago

“Excellent prompt service”

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Posted 4 years ago

“Very pleased with the quality of the product, especially at that price. Looking through the choices again and will no doubt be ordering again!”

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Posted 4 years ago

“Good prices, great range and delivery is fairly fast.”

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Posted 4 years ago

“Very good products, with fast delivery.I hope that lightinTheBox is always this good as i anticipate that I will be buying more products in the future.”

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Posted 4 years ago

“The tracker feature is useful, the graphics employed are excellent. The quality of the clothes ordered are first class.”

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Posted 4 years ago

“DO NOT USE!!! Dress was horrendous quality. Spent £50 on dress and £20 to return and has been sitting in customs in China for 3 months. Company refuse to give update saying they await its return, despite it being sent tracked so they know where it is and refuse to get it released. £70 out of pocket”

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Posted 4 years ago

“The products arrived a lot sooner than expected and the quality was excellent.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews