LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely T SHIRTS Beautiful quality excellent thankyou”

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Posted 4 years ago

“I have used Lightinthebox for several years. I have always been happy with my purchases which have always fulfilled my expectations and have been fit for purpose. Money well spent.”

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Posted 4 years ago

“Good for Christmas presents”

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Posted 4 years ago

“Still waiting in my refund.. do not order from this company rip off!!!”

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Posted 4 years ago

“Run away from This site. I bought a wig. It's ok but not the color or cut shown. I asked 4 a refund the day after receiving it. Rules say they will refund anything in 7 days. It's a lie! They emailed nonsense trying to make it difficult. Finally stated that I had to ship it back directly to 'friggen' China and it would cost more than the item but they would refund me a whopping $3.60!#!! of the $29.00 I paid.What?? This place is a CCP (right in their other address)scam. I saw a CA. address. If I knew they were DIRECTLY from there I never would have bought. I'm filing a dispute/complaint with my credit card company.”

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Posted 4 years ago

“Awful fraud”

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Posted 4 years ago

“ORDERED DOG COAT FOR SICK DOG VERY DISAPPOINTED NOTHING ARRIVED FOR OVER. 2 WEEKS. HOPELESS DONT BOTHER. I had bought from another supplier net day delivery!!”

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Posted 4 years ago

“Orange cardigan sweater arrived stuffed in a plastic bag - wrinkled as though I'd retrieved it from a Goodwill box. Shoulder was dirty. NO LABEL at neck and no tags so, for gift giving, it DOES look USED -especially with the dirty shoulder. Looked at return. I'd have to pay RETURN shipping and already paid shipping once. That'd add up to $30 for a $35 sweater. Guess I'll see if dryer run removes wrinkle enough to gift it. Probably won't be able to gift it. WASTE OF TIME and MONEY.”

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Posted 4 years ago

“Of course it takes forever to get merchandise from them, but that wouldn't be so bad in that in their photos, the sweaters look great. I have never seen a sweater like this. There is an inner, partial layer in the front that must be zippered. When you do so, it produces a big lump because the inner material is drawn up into a ball. If you don't mind walking around looking like you have a pot belly, than this is the sweater for you! The photo doesn't even begin to show how ridiculous it looks when you wear this sweater. In addition, the sleeves are too short. This thing is going into the rag pile! :( Buy American!”

LightInTheBox 1 star review on 12th December 2021

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Posted 4 years ago

“Please never use this company! I ordered a jumper which cost me £25 & I never received it. Whenever I emailed them it was always the same response that it had been lost in transit & they would send me another. I only wish I had read the reviews first. They shouldn’t be allowed to continue trading!”

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Posted 4 years ago

“Tracking number is phony. Have not received my order. No new information about my order.”

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Posted 4 years ago

“The products are nothing like the pictures and the quality is very poor”

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Posted 4 years ago

“48 70p taking out of bank account on goods I have never received and I have received no notice if and when I will ever received I have tried the e mail address it does not exist I have seen lots of things I would like to buy but I am very weary”

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Posted 4 years ago

“haven't got my Oder , but have paid for it C.MacCormack”

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Posted 4 years ago

“Their quality is terrible and returning an item seems to be impossible. I have been trying for 4 days and their system will not load my photos and their live chat will not work. So I am stuck with two pieces that are not as advertised and will not do business with them again.”

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Posted 4 years ago

“Amazing tapestries, great value for money and they look amazing. Highly recommended!!”

LightInTheBox 5 star review on 8th December 2021

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Posted 4 years ago

“Terrible they make it impossible to return any stuff. Took about a month to receive the items”

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Posted 4 years ago

Hello, Thank you for leaving a comment. We regret that you've found it difficult to return your item. We firmly believe returning an item should be easy. From the website, a return can be requested very easily. I saw that you've ordered 8 different products, can you let me know which ones you need to return? After this is known, I'm going to guide you through the process. In addition, I've found that this order reached you within promised schedule. Please note most chosen items were not in stock at the warehouse, and are announced on the website with an additional processing time. Your parcel left the warehouse on the 22nd of November, and was delivered 11 days later . We have send you an email (ticket #24967240) to further assist you with this. Rest assured, we have many customer returning items back, and it's a straightforward procedure. We are looking forward hearing from you, LightInTheBox Customer Service Team

Posted 4 years ago

“Prompt despatch and delivery system, top notch quality products. Easy to navigate website and an outstanding general experience 👏”

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Posted 4 years ago

“This is our first time shopping with this company and we have been impressed with both the fit and quality of the shirt and with the speed from ordering to delivery.”

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Posted 4 years ago

“I have now ordered several articles from LightinTheBox, and have been delighted with the service and high quality of the goods received. FIVE STARS ARE WELL JUSTIFIED”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews