LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammed!! Ordered multiple items and only part delivery arrived. Extremely poor customer service.”

Helpful Report

Posted 4 years ago

“Paid £200 for a wedding outfit size 16. They sent size 6 but would neither replace or allow me to return the goods for a refund despite being unwearable and therefore faulty. I feel really angry that this company breaks the law and gets away with it . Shame on them. BUYER BEWARE”

Helpful Report

Posted 4 years ago

“Very pleased with purchases and delivery times will have no qualms in the future when ordering more purchases.”

Helpful Report

Posted 4 years ago

“Awful experience from start to finish. Returns process took weeks! Pretty much a scam company. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The plug is not suitable for the UK only the EU and now I am having a horrendous time trying to get a refund!! Please do not shop here!!! They take your money and won’t refund when you’re entitled to it!!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for having written a comment on our page. Please note we sell lights and equipment to countries around the world. When looking at the order details, I saw that you've chosen the EU plug, which isn't suitable for UK outlets. Don't worry, there are several ways we can resolve this. We have sent you an email (ticket #24872205) with further details. Should you have any questions or doubts, then we'd like to hear from you. Happy to be at your service! LightInTheBox Customer Service Team

Posted 4 years ago

“This is an excellent company which always supplies superb products at a reasonable price. I am very pleased to recommend this company to everyone who wants to illuminate their garden.”

Helpful Report

Posted 4 years ago

“great yoga pants very commfey and good designs”

Helpful Report

Posted 4 years ago

“The parcels sent arrived promptly and the articles I ordered were of good quality”

Helpful Report

Posted 4 years ago

“Received on time very good garments size l is on the small medium size . Will be perfect if he was large - Large at it should be .”

Helpful Report

Posted 4 years ago

“Good quality. Good service. Will definitely buy again.”

Helpful Report

Posted 4 years ago

“The wrong item was shipped and LITB have repeatedly refused to offer full refund and pay the costs of returning the item to China (£21.65). You might as well set fire to your money and purchase from elsewhere.”

Helpful Report

Posted 4 years ago

“So just received a coat I ordered for mens XXL, no tags came with the coat, convenient as it's part of their returns policy to have them. Also it has L on the label in the coat but to be honest it's more like a Childs coat. I'm a 5ft.2 woman size 10 and it doesn't fit me. There are threads hanging out of most seams, awful quality. Complete shambles of a company with returns being to China at my cost... Please read the reviews before as this is not a well known company and to be honest I should have and would never have ordered...”

LightInTheBox 1 star review on 30th November 2021

Helpful Report

Posted 4 years ago

“Sizing all wrong, can't get a full refund, fobbed off by them stating more expensive to return to China, 20% offered to keep rubbish quality. I will never use them again”

Helpful Report

Posted 4 years ago

“I ordered a dress needed for a party tried to call the same day i got to do a exchange. i emailed them several times all i wanted to get a larger size -, asof today have not even heard anything from them on a return anything there is no phone or address to contact them, but they keep emailng trying to get me buy again,sorry not again.”

Helpful Report

Posted 4 years ago

“MENS SIZE CHART IS INCORRECT! I ordered a 2XL shirt which measures 44 inches across chest. The shirt itself measures 44 inches - no room to breathe- it looks like it was painted on. Will never use this company again. They refused to swap them to a bigger size as it was over 7 days since I received the order.”

Helpful Report

Posted 4 years ago

“So..I will start mu story by saying that I got the wrong size of the shoes , broken earings and see through dresses . I contacted them for a refund but I've been told that this is not possible. As their item are coming from China. I WONT BE ABLR TO GET MY MONEY BACK BUT TO KEEP THEM AND GET 25% OF THE ORDER BACK. HOW IS THAT POSSIBLE ? OR EVEN LEGAL ? DID THIS HAOPEN TO ME ONLY ? ARE THERE ANY OTHER PPL IN MY SITUATION? LETS DO SOMETHING ABOUT IT . THIS IS OUTRAGEOUS.”

Helpful Report

Posted 4 years ago

“sizing chart is off and they expect the customer to pay for the return. The expectation is crazy and costly. Word of mouth is the best marketing strategy, unfortunately, it back-fired on their company.”

Helpful Report

Posted 4 years ago

“It has been over a month since I placed my order and 2 weeks past date I was supposed to receive. Stop using the post office to send your product they are the least responsible delivery service. I will never shop here again”

Helpful Report

Posted 4 years ago

“I have been shopping with LITB for several years and every time they have done a cracking job. I do find it difficult not to shop on their more regularly.”

Helpful Report

Posted 4 years ago

“Still i didn't receive my order and it has been 2 months, and refund also they are not doing. Bad customer service and shipping.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews