LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It was very good, the product I bought arrived on time and I was able to follow every step of the package. Thanks!”

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Posted 4 years ago

“The kids Tshirts I ordered are lovely, great quality and wonderful designs you can't find anywhere else! Highly recommended LightInTheBox. The only downfall is the delivery time as it's shipped from China but it's not a problem as long as you order the things you need a few weeks in advance!”

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Posted 4 years ago

“Excellent quality and excellent service very pleased thanks.”

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Posted 4 years ago

“Your customer service is on point, website is very well designed and the item i received exceeded my expectations it also arrived in just over a week which is amazing”

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Posted 4 years ago

“Not all Light in the Box items come in large sizes but there is a variety of exclusive fashions that do. They are unseen anywhere else and when worn always draw attention and comments of "where did you get that!!"”

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Posted 4 years ago

“Very good quality, I'm very happy with the bag would recommend”

LightInTheBox 5 star review on 16th November 2021

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Posted 4 years ago

“Very happy with my recent purchase of a cycling top with unique and funny message for a friends significant birthday. Tracking keeps you informed of delivery however do allow an extra couple of days I would recommend ordering from light in the box.”

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Posted 4 years ago

“Get what you pay for”

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Posted 4 years ago

“I would recommend it to others and it’s such a good app as it’s always reliable”

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Posted 4 years ago

“Think these fraudsters go under several different company names What a load of rubbish Do not buy !!!!!!!”

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Posted 4 years ago

“Ordered 4 dresses, extremely bad immitations of original dresses on site!! Shocking cheap material . Sizes not the same. What a scam!!!!”

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Posted 4 years ago

“Crappy old piece of Tat looks nothing like the picture throwing it in the bin”

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Posted 4 years ago

“I bought two items in October the 22 and paid extra for fast delivery. They last updated my tracking on 27 October. I can’t get on any thing to chat to customer care. It’s my first purchase and I’m not impressed and also disappointed in the service. I would like to buy again because the items are looking so gorgeous and I’m not so sure now.”

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Posted 4 years ago

“They told me free delivery to kuwait but when I got my item the charger me around $23 ( custom clearance) my order was less than $15”

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Posted 4 years ago

“Where do I begin. 1 star is too high for this scam company. First, the item is not as advertised. I ordered two print sweatshirts and there is nothing sweatshirt about them. When I checked the tracking feature, a light bulb should have gone off as it had to clear customs. Then, in considering returning the items after I received them, I find I have to pay the shipping back to the warehouse in CHINA!! This will probably cost more than than $44.17 I paid for the two items and will probably take until 2022 to get a refund. I doubt I will waste my time. Companies that use foreign manufacturers should disclose this in the item descriptions. VERY disappointed and am now stuck with two "sweatshirts" I will probably never wear in public! Thanks for nothing. Be wary of this company.”

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Posted 4 years ago

“Total fraud company. They see wigs with phony photos that look NOTHING like what they send. Then they refuse to return the fake counter fit falsely advertised merchandise. Don't throw away your money.”

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Posted 4 years ago

“Item arrived later than needed so I had to purchase elsewhere. I requested a return and was told that I would have to ship back to China and then in the same email was told the warehouse in China was closed. The shipped from address was in New York. They also said the package must be unopened. The box was opened before I even opened the shipping envelope. I spoke with my credit card company and they advised to send it back to the shipped from address on the envelope and they allowed the disputed charge. This is not an honorable company. Use at your own risk.”

LightInTheBox 1 star review on 12th November 2021

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Posted 4 years ago

“Received the jacket, very poor quality and doesn't fit. I immediately requested a return via their website and heard nothing also downloaded the app and requested a return and still nothing. They state that they will respond in 24 hours. Steer clear of this company.”

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Posted 4 years ago

“If I could give no stars I would. I only wish I'd read the hundreds of reviews that say this company is a con ..a scam!”

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Posted 4 years ago

“Still waiting for my watch still as not come and they have taken the money do not order from this site its a con I've asked them to put the money back in to my account and they haven't”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews