LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have been shopping with LITB for several years and every time they have done a cracking job. I do find it difficult not to shop on their more regularly.”

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Posted 4 years ago

“Still i didn't receive my order and it has been 2 months, and refund also they are not doing. Bad customer service and shipping.”

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Posted 4 years ago

“Terrible service, I paid nearly £30 for a wig for Halloween and it arrived 2 weeks after Halloween, I've tried to contact them 3 times about a refund and now they will not do this as they had to pay for the shopping back to their warehouse when it was their mistake! Do not use light in the box, it's terrible quality and terrible customer service!!!!”

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Posted 4 years ago

“Absolutely horrible return policy that is not made clear when ordering. I will never order from this company again.”

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Posted 4 years ago

“I am very please with the everything I purchased from LightInTheBox from shoes, sandals and jewelries . They arrived in good conditions and absolutely gorgeous .”

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Posted 4 years ago

“5 stars I have bought many items from Lightinthebox and found their customer service very good. They always try to help out the best way possible. I like that they have a lot of items you can not find on other web sites and the prices are very good. No complaints about quality the items are all well made even the clothes and tech. The delivery is a bit longer than other sites but that just means you need to buy in advance if you want something for a special occasion. No complaints they are a good company. Thanks”

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Posted 4 years ago

“so far have bought 2 items from lightinthebox and both were delivered as expected and of good quality”

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Posted 4 years ago

“Very happy with your service”

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Posted 4 years ago

“Szukajac sciennej mandali w dyzym rozmiarze natrafilem na ta strone wysylkowa. Jestem bardzo zadowolony z zamowionego towaru. Strona barwna i dobrze czytelna z roznorodna i bardzo duza oferta pod kazdego klienta. Goraco polecam.”

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Posted 4 years ago

“Excellent customer service, resolved issue very quickly. Would definitely use again”

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Posted 4 years ago

“Half of the ordered lights were defunct. Some even STARTED SMOKING AND SPARKING and were obviously a fire hazard. Even after video proof of this I had to send the lights back to China to get a refund. Shipping costs for that are almost as high as the order was.”

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Posted 4 years ago

“Picture of product clearly matched my item I bought fit was perfect”

LightInTheBox 5 star review on 23rd November 2021

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Posted 4 years ago

“LightinTheBox are good to deal with, The account holder can maintain and track orders easily, Also very quick with any feedback that is required,”

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Posted 4 years ago

“bought a shirt from Lightinthebox the other day was just what i needed great quality as well although it was excellent in every way the only thing you have to remember if ordering from here is that you need to order the size up for UK males”

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Posted 4 years ago

“you've not answered my question, and your returns policy is total rubbish, you expect people to sent back to China at same cost as item. That's not a returns policy it's blackmail, you give 30% as if it where a great deal but in fact it's an insult when the same item is on ebay for half the cost in the first place and also is free from China. The web site is just one big scam and can't really be call a company with a proper setup for returns or customer service”

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Posted 4 years ago

“Don't trust the 5 stars you see. I ordered a £39 worth chino trouser. It was advertised as £60 before. When it arrived it was painful to watch the quality of the trouser, like it was sewn as an impromptu costume. It wasn't even cotton. It was weird, didn't t even fit the right calf area. Don't bother asking for a refund, they'll offer you only 20% and don't bother to negotiate because they will just ignore you.”

LightInTheBox 1 star review on 19th November 2021

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Posted 4 years ago

“My wife ordered a top. Poor quality materials and not as shown on the website. Vaguely similar but definitely NOT the same. Told to return it to China, really? I would think twice before using them.”

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Posted 4 years ago

“Misleading refund policy..bought a £100 dress, I ordered a sizE bigger and its still tiny , I requested a refund to be told as they are made to order I couldn't return it ....apparently customised means made to order also why do they put the tags and cable tie on that have to still be attached for a return...they seem adapt the rules to suit them ..AVOID at all costs”

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Posted 4 years ago

“Company took 2 months to send me the wrong product, and when I asked for a refund they said they will only issue a refund if I ship it back to China and cover return shipping costs. I'd gladly ship it back if they prepaid the shipping, but I'm not going to pay shipping for their mistake. I've looked into the company now and see this is a pattern for them. Terrible customer service. They clearly don't care about retaining customers at all.”

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Posted 4 years ago

“Delivery was prompt but the xl jumper you sent me was too small. It must be based on us sizes. I ordered another in size xxl but the order has been refunded because of lack of stock. I did like the product.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews