LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a very good customer service ,they respond to the calls immediately and prices are way too less compared to other sites,they also have a very good delivery support”

Helpful Report

Posted 4 years ago

“Where is my order! You charged me for shipping that never arrive! Should have used ebay!”

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Posted 4 years ago

“I was told my item would arrive in four days and it took 5 weeks. This lost me my customer and I had to stand the cost of the order, I am very disappointed and will never use this CHINESE site again”

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Posted 4 years ago

“I ordered two Halloween costumes at the end of Sept. I was told they shipped 2nd October. Was quoted 5-7 days for delivery. It’s now the 29th Oct. I cannot contact the company- no phone number- I raised a ticket- no response. I want a refund as the costumes are no good to me after Halloween. Do not buy from this company. They are a scam!”

Helpful Report

Posted 4 years ago

“If I could give no stars, I would. Item was wrong size, wrong colour, took weeks to arrive. I returned it Royal Mail to the address on package in England. They refused to refund because they are based in China!! Total scam. No product, no refund”

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Posted 4 years ago

“Been trying to access means of returning my purchase - impossibly complicated.”

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Posted 4 years ago

“Sent defective dress with half decoration designs, asked my to send them a pic of what I already sent them along with bar codes. Now they want me to remove dress from packaging, makes no sense to do that when I want to return dress in original packaging. I want a full refund !! and please take back your poor quality dress, I don’t want it. Refund me my money ASAP! Parts of the stars on the dress are missing.”

LightInTheBox 1 star review on 28th October 2021

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Posted 4 years ago

“Received my smart watch set it up looked absolutely stunning. Plugged it it into charge it and now it won’t turn on at all. Totally not happy. Wish I had not bothered now.”

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Posted 4 years ago

“THEY sent the wrong item, only offered a 30% refund or post to China!!!!!!!! Very unhappy, won’t use again. Need a better return address than China.”

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Posted 4 years ago

“Payment was made parcel never left thier warehouse 3 months down the line they refusing to refund”

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Posted 4 years ago

“Very happy with the quality of waist bag and was very easy to track shipping. Price and quality excellent very happy”

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Posted 4 years ago

“Bought a Harley Quinn wig. Excellent quality. Love it! ❤️”

LightInTheBox 5 star review on 26th October 2021

Helpful Report

Posted 4 years ago

“Took weeks for delivery. Item wrong size, wrong colour, they are saying I did not return the order when I have proof that I did. No refund. Very suspicious company”

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Posted 4 years ago

“Absolutely fabulous thankyou great service brilliant delivery thankyou”

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Posted 4 years ago

“ordered line dance, very light shoes , took over two weeks to come”

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Posted 4 years ago

“I just clicked into LITB from an ad on social media. I was looking to buy a silly Christmas present for a friend, and ended up buying some other stuff as well The products I bought were exactly as they appeared on the website They were very well priced, considering the quality They arrived in a reasonable time I will use LITB again”

Helpful Report

Posted 4 years ago

“Accurate size, lovely texture, accurate delivery time.”

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Posted 4 years ago

“I ordered some shoes . They were a great quality and price. I was kept up to date on the delivery and when they did arrive , they were packaged beautifully Kind regards Lisa B”

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Posted 4 years ago

“I ordered a pair of jeans from Light in the box and it was a terrific purchase . I totally love the fabric , stitch and style.”

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Posted 4 years ago

“Your service is very good, I feel very comfortable. I have used many other methods but you are the one I feel most satisfied with.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews