LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So thing are ok , but so are not great quaality - as when you get the item you are very disapoint - this has happen to me on a few item - but have been able to retune - Please include FABRIC detail with photo on your website”

Helpful Report

Posted 4 years ago

Dear Michael Graham, Thank you for leaving a comment on our page, and for bringing attention to this problem. I am sorry that your latest order wasn't satisfactory. We try to describe the products as accurately as possible. If you found that some products their quality wasn't good, or weren't sufficiently described , then we will try to adjust together with the supplier. I saw that you've ordered several items, can you please let me know which of those products were not satisfactory? We have sent you an email (ticket #24683600) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 4 years ago

“So happy. With the articles that I Ordered.”

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Posted 4 years ago

“Since ordered wig 28 January even today is 2 November I’m still waiting , I e-mailed till I get tired”

LightInTheBox 1 star review on 2nd November 2021

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Posted 4 years ago

“I have only jut started ordering from you and I'm very happy with the items I have received.Thank you”

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Posted 4 years ago

“You are The best ♥️”

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Posted 4 years ago

“Wish I had read reviews before purchase.This company pulls every trick in the book to avoid refunds.My advise would be stay well clear.if I could give a minus rating they would get it.”

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Posted 4 years ago

“Shipping & the order process was fine, but the product I ordered was not. It was a figure skating dress. But it came with no bottom or panty bottom underneath. It is just a super super mini dress & there is no way it can be worn on the ice. I went back to them to explain the problem after spending $100 CAD & was told it was a nonrefundable item. Nothing can be done. Shame on them.”

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Posted 4 years ago

“Great clothes”

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Posted 4 years ago

“All my order they come fast and it is VERY VERY NICE THANKS”

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Posted 4 years ago

“Bought a shirt and it was exactly how it was described. Fitted well and good quality. Would recommend this company”

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Posted 4 years ago

“I love this site it hads everything and it just goes on and on.”

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Posted 4 years ago

“The item turned up on time good quality and working well”

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Posted 4 years ago

“Good value shopping with good communication setup.”

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Posted 4 years ago

“The dresses were all beautiful and the quality was excellent - I had ordered multiple dresses for choice but didn’t realise the returns policy didn’t allow ‘customised products’ to be returned and I didn’t realise selecting a size from the down was also classed as customised because the measurements were displayed. However following contact with customer services they agreed to allow me to return the items I did not want, which was a great relief as I had ordered 8 outfits.”

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Posted 4 years ago

“Fantastic shop!”

LightInTheBox 5 star review on 2nd November 2021

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Posted 4 years ago

“Ordered a shirt5 weeks on and no shirt, sent 2 emails, account shows no history of any orders, no replies to emails, no other form of contact. Disgusting service, AVOID THIS COMPANY.Plenty more reviews saying the same thing.😡😡😡😡”

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Posted 4 years ago

“This company is completely thieves i ordered they said it will be 4 or 6 days its been 3 weeks still i didn't get any thing and they even don't reply to the email ridiculous.”

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Posted 4 years ago

“I ordered a pantsuit 2 months ago , it cost me close to $200 dlls and still haven’t received, I had been sending emails requesting my money back and every time they ask to wait 10 day and 20 days and 2 more weeks they Do Not Understand What money back means, my advice do not buy from them unless you want to wait forever and even though you may not get it and you won’t get your money back either, I think they do that so people get jtired of waiting and just forget about the money and the order.!!!!!!”

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Posted 4 years ago

“This company are shocking they use cheap material and sizes are small, you have no chance of a refund, Do Not Use This Company. They would not even reply to PayPal.”

LightInTheBox 1 star review on 31st October 2021

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Posted 4 years ago

“This company is completely untrustworthy, do not touch them with a long, long barge pole. The photographs are completely unlike the actual product that is sent. I purchased a womens jumper that looked chunky and warm. What I received was like a thin dish cloth, the garment had no labels at all, no sizing, maker or washing instruction. The jumper was about 3 sizes larger than I ordered .. way to large. There is also no chance of returning the item, as it would cost more to return it, so not worth the trouble. Very angry person”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews