LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is completely untrustworthy, do not touch them with a long, long barge pole. The photographs are completely unlike the actual product that is sent. I purchased a womens jumper that looked chunky and warm. What I received was like a thin dish cloth, the garment had no labels at all, no sizing, maker or washing instruction. The jumper was about 3 sizes larger than I ordered .. way to large. There is also no chance of returning the item, as it would cost more to return it, so not worth the trouble. Very angry person”

Helpful Report

Posted 5 years ago

“Light in the box, has an exceptional and unmatched service. It has clothing from a brand to another level, I have already tried several leather sweaters and the truth is that I loved it a lot. They cannot pass it by, the attention is more than good, the service is incomparable, and their products of an incomparable quality, I swear to you that you will not regret it. Light in the box, has a website that offers you everything, customer service, a large section of categories about their products and, most importantly, service. Fantastic. 5 stars.”

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Posted 5 years ago

“excellent service, my online purchase arrived on time and at a good price...super recommended, everything arrived in perfect condition.”

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Posted 5 years ago

“They have a very good customer service ,they respond to the calls immediately and prices are way too less compared to other sites,they also have a very good delivery support”

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Posted 5 years ago

“Where is my order! You charged me for shipping that never arrive! Should have used ebay!”

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Posted 5 years ago

“I was told my item would arrive in four days and it took 5 weeks. This lost me my customer and I had to stand the cost of the order, I am very disappointed and will never use this CHINESE site again”

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Posted 5 years ago

“I ordered two Halloween costumes at the end of Sept. I was told they shipped 2nd October. Was quoted 5-7 days for delivery. It’s now the 29th Oct. I cannot contact the company- no phone number- I raised a ticket- no response. I want a refund as the costumes are no good to me after Halloween. Do not buy from this company. They are a scam!”

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Posted 5 years ago

“If I could give no stars, I would. Item was wrong size, wrong colour, took weeks to arrive. I returned it Royal Mail to the address on package in England. They refused to refund because they are based in China!! Total scam. No product, no refund”

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Posted 5 years ago

“Been trying to access means of returning my purchase - impossibly complicated.”

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Posted 5 years ago

“Sent defective dress with half decoration designs, asked my to send them a pic of what I already sent them along with bar codes. Now they want me to remove dress from packaging, makes no sense to do that when I want to return dress in original packaging. I want a full refund !! and please take back your poor quality dress, I don’t want it. Refund me my money ASAP! Parts of the stars on the dress are missing.”

LightInTheBox 1 star review on 28th October 2021

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Posted 5 years ago

“Received my smart watch set it up looked absolutely stunning. Plugged it it into charge it and now it won’t turn on at all. Totally not happy. Wish I had not bothered now.”

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Posted 5 years ago

“THEY sent the wrong item, only offered a 30% refund or post to China!!!!!!!! Very unhappy, won’t use again. Need a better return address than China.”

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Posted 5 years ago

“Payment was made parcel never left thier warehouse 3 months down the line they refusing to refund”

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Posted 5 years ago

“Very happy with the quality of waist bag and was very easy to track shipping. Price and quality excellent very happy”

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Posted 5 years ago

“Bought a Harley Quinn wig. Excellent quality. Love it! ❤️”

LightInTheBox 5 star review on 26th October 2021

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Posted 5 years ago

“Took weeks for delivery. Item wrong size, wrong colour, they are saying I did not return the order when I have proof that I did. No refund. Very suspicious company”

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Posted 5 years ago

“Absolutely fabulous thankyou great service brilliant delivery thankyou”

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Posted 5 years ago

“ordered line dance, very light shoes , took over two weeks to come”

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Posted 5 years ago

“I just clicked into LITB from an ad on social media. I was looking to buy a silly Christmas present for a friend, and ended up buying some other stuff as well The products I bought were exactly as they appeared on the website They were very well priced, considering the quality They arrived in a reasonable time I will use LITB again”

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Posted 5 years ago

“Accurate size, lovely texture, accurate delivery time.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews