Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my order. Placed my order, and I received it in 4 days. In very good working order.”

Helpful Report

Posted 10 years ago

“Expedite the filling of the order from receipt of order to shipping. Most places I deal with ship next day after receipt of order. Otherwise service was fine and package nicely packed .”

Helpful Report

Posted 9 years ago

“I have ordered 3 products from Lights.com. In each case, there had been an issue Â…. either a missing part or one of a set not working correctly. Quality control might be better. HOWEVER, three times Ive contacted customer service and submitted a support ticket and have received a response within an hour or two. Always, the company has made things right, and has sent out missing parts or has replaced the defective item . Their customer support rocks!”

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Posted 10 years ago

“got product i needed.good service.product was received two days earlier.”

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Posted 10 years ago

“I was very pleased with my order from Lights.com. The product was as stated and shipped without delay.”

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Posted 11 years ago

“I would like to see tracking my order made simpler without having to create an account and log in. I am pleased with the remote control candles. They are exactly what I needed and were a good price.”

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Posted 10 years ago

“Thank you”

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Posted 10 years ago

“Great lights and ok service. The tracking part did not work. I received an email to track my order and neither order number or tracking number worked for me. The email would take me to the lights.com sight but there is no place on the site to track. I checked all over to see who ships for you. I called customer service and they told me when my order would arrive. Then an email to give me the same tracking number again but all it did was take me to lights.com site.”

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Posted 10 years ago

“Everything came on time and in good order”

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Posted 9 years ago

“Yes, I would recommend.”

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Posted 9 years ago

“The provider was great. I like the style of the solar lights Some of the glass was difficult to install/turn into the top for assembly. It would be nice if the glass emitted more light”

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Posted 11 years ago

“A little more emphasis on quality control to ensure products sent are not defective. Excellent customer service (***). Very professional. He is a definite asset to your company.”

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Posted 10 years ago

“Lights are very nice but plastic covers for batteries are very difficult to screw together”

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Posted 10 years ago

“Order was placed for three items. Items were shipped separately. Would have liked to see all mailed at once.”

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Posted 9 years ago

“I would recommene your site to others. Had no problems. every thing was right and on timne”

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Posted 9 years ago

“I ordered online, the selection was very good and the order was sent quickly. I am very satisfied with my experience”

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Posted 10 years ago

“Only issue I had was a lack of shipping notification. I had no idea the product was shipped and when it might arrive. I like what I ordered and it arrived approx. 1 week after ordering, so no real delay.”

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Posted 9 years ago

“order process was good. Part I ordered was not in stock and still waiting for delivery”

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Posted 10 years ago

“I am very happy with the lights. Have not had them long enough to know how long the batteries will last. The one thing that kept me from ordering another set is the fact that the lights are marked indoor use only, despite the online product description that states indoors or outdoors.”

Helpful Report

Posted 9 years ago

“Good hard-to-find product in Canada. A very appreciated gift for my wife. My son added colors on the candles and it was perfect. Unfortunately, when using UPS, Canadian customers have to pay brookerage fees, even when the customs fees are low or 0. For instance: 23 $ for a 24$ order (plus S&H). USPS is better for us.”

Helpful Report

Posted 11 years ago

Lights.com is rated 4.8 based on 3,842 reviews