Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“products received were as described on-line.”

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Posted 10 years ago

“Had trouble using web site”

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Posted 10 years ago

“The company stands behind their products. Two of four candles did not work when I unpacked the box. The company sent two new candles immediately upon notification. The new candles and the others are all working as described”

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Posted 10 years ago

“The lights I ordered were just as I expected and such a great deal. My only confusion was that it shipped through Amazon even though I ordered through lights.com and the shipping notifications seemed a little behind (it arrived the day I got notification it shipped); but that was more a pleasant surprise.”

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Posted 8 years ago

“My lights came in good time and I am enjoying them. Thanks!”

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Posted 9 years ago

“excellent experience”

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Posted 10 years ago

“Very good, polite, and prompt service.”

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Posted 11 years ago

“I love the website and quick delivery. However, the picture on the website lead me to believe the candle votives themselves were amber in color. Instead the flame is amber. I will still use them for my granddaughters party. (Her name is ***.) I just think the picture was deceiving.”

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Posted 11 years ago

“Did not get a reply on order to be shipped. Had to go back and ask.”

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Posted 10 years ago

“The six hour timer didn't work which was disappointing because now I have to physically turn it on and off. Other than that, I do like it. Also wish you had replacement bulbs available should the need arise.”

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Posted 8 years ago

“The order arrived on time and was exactly what I ordered. Satisfied Customer!”

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Posted 10 years ago

“on the dragon fly string the black ink came off all over my fingers !”

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Posted 10 years ago

“I accidentally ordered the wrong candles, when I notified customer service, they promptly issued me a refund.I will be buying from this company again.”

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Posted 10 years ago

“Everything was great, except the remote battery had to be replaced after the first use of 10 to 15 minutes! Also, the paperwork listed the incorrect size for the replacement battery. Other than that, we would order again if these continue to be satisfactory.”

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Posted 9 years ago

“Customer service by phone was exemplary. *** was terrific. But trying to track your order is impossible. Check out *** and *** as an example of ease in tracking an order. I would buy from you again.”

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Posted 10 years ago

“The lights were very nice. Out of the 150 I used there was 2 that did not work at all. Thank you.”

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Posted 9 years ago

“Shipping delay due to FedEx foul-up, company was responsive and concerned. Would definitely purchase from them again.”

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Posted 9 years ago

“Order came with 2 defective units out of 12. When I called customer service was exquisite and it seemed as if the problem was resolved. It took 2 more calls (and weeks) but all was finally resolved to great satisfaction. I was truly impressed by how friendly and accommodating ***. was.”

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Posted 9 years ago

“hard to improve on the service I recieved site was easy to find what I needed shipping was fast and not to expensive have to say you did a really good job. lights look fantastic on our grain silo 75 feet in the air”

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Posted 10 years ago

“Just opened the box today. I love the window candles that I bought. However, 3 out of the 8 candles do not work. It may just be the batteries. However, I don't have time right now to go out and buy fresh batteries in order to find out if that is the problem. Once I get some new batteries, I'll test the candles and let you know if they work or need to be returned. Thanks!”

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Posted 7 years ago

Lights.com is rated 4.8 based on 3,842 reviews