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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics Info
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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Mel P
Verified Buyer
“Hi Guys, Just a little feedback. I loved the dress on your website however because of all the filters used it looks a lot darker in real life. Also when I opened the package it had a very strong smell and there were a few threads that weren’t cut off after stitching so the finish wasn’t that great. I was going to return it but the cut and fit of the dress was really good on me. Thanks Mel.”
Helpful Report
Posted 5 years ago
Hi lovely, We are very sorry to hear that you aren't happy with your recent purchase. We have sold lots of the Annastasia Mini and this is the first time we have received this type of feedback - which is extremely valuable to us. If you are not 100% happy with your purchase you are welcome to return it to us for a gift voucher, we want you to love all your Lilac and Mila purchases. We can have also have a free return label sent to your email. If there is anything else we can assist with please don't hesitate to contact us at hello@lilacandmila.com Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X The Lilac and Mila Team
Posted 5 years ago
Anonymous
Verified Buyer
“Amazing customer service”
Helpful Report
Posted 5 years ago
Cheryl B
Verified Buyer
“Loved everything 👍”
Helpful Report
Posted 5 years ago
Rachel H
Verified Buyer
“Awesome to deal.. Quick delivery.. Friendly service”
Helpful Report
Posted 5 years ago
Sarah S
Verified Buyer
“Super fast delivery 🙌”
Helpful Report
Posted 5 years ago
Melissa W
Verified Buyer
“Beautiful garment and very quick delivery’. Thank you 😀”
Helpful Report
Posted 5 years ago
Sally B
Verified Buyer
“I recently purchased for the first time from lilac & mila and I would definitely recommend them. The dress fit well and delivery was prompt. It was an easy online shopping experience. Thanks :)”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Dresses are beautiful and customer service is extraordinary, from answering queries about sizing to fast delivery. Love Lilac & Mila”
Helpful Report
Posted 5 years ago
Tania W
Verified Buyer
“Great variety and range. They had exactly what I wanted and available in my size. Speedy delivery. I have recommended Lilac & Mila to others and will continue to fuel my Jaase dress addiction through them.”
Helpful Report
Posted 5 years ago
Jenine B
Verified Buyer
“I have made several purchases from Lilac & Mila over the last 12 months or so and have also suggested to family and friends during that time that they do the same ... the perfect online experience every time”
Helpful Report
Posted 5 years ago
Leanne A
Verified Buyer
“I have been waiting patiently for this dress to come back into stock. You made my day when I ordered it with you! Quick delivery too! Thank you 🙏”
Helpful Report
Posted 5 years ago
Karen B
Verified Buyer
“Love love love Lilac and Mila... beautiful clothing, fast shipping and reasonable prices...”
Helpful Report
Posted 5 years ago
Toni H
Verified Buyer
“Clothing arrived very quickly. Will be happy to online shop again .”
Helpful Report
Posted 5 years ago
Kylie R
Verified Buyer
“I love Lilac and Mild, nothing is ever a problem at all and their customer service is amazing”
Helpful Report
Posted 5 years ago
Kim-Ling R
Verified Buyer
“Love the range of clothes and fast delivery.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fast shipping & great customer service”
Helpful Report
Posted 5 years ago
Jacky K
Verified Buyer
“Excellent range of Jaase dresses. Free shipping is awesome. Was buying from another company but they didnt offer free shipping. Well done Lilac and Mila.”
Helpful Report
Posted 5 years ago
Snezana M
Verified Buyer
“I would like for the website to be improved so that you can easily look for dresses based on size. I.e.look for all dresses in size Lo love the products and customer service but website needs work”
Helpful Report
Posted 5 years ago
Hi lovely, We thankyou for your Feedback - it is incredibly important to us. We are actually working with a website developer currently whom is helping us make a number of tweaks and changes for our customers as we 100% agree there are a few things that need to be fixed to enhance the online experience. This includes size filtering and colour along with a number of exciting features. These changes should start taking place within the next 3- 6 weeks so keep your eyes peeled! :) We'd love to hear any further feedback on our website if you have any, as mentioned it is extremely valued. Thanks a million! The Lilac and Mila Team! Xxx
Posted 5 years ago
Lee F
Verified Buyer
“Beautiful clothes, super fast postage. Always so helpful”
Helpful Report
Posted 5 years ago
Isy M
Verified Buyer
“Some garments are of poor quality”
Helpful Report
Posted 5 years ago
Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 2 recent orders with us - we would love for you to let us know which item wasn't suitable so we can pass this on to our supplier brand Jaase as we value your feedback immensely. As we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com xx Kindest Regards, The Lilac and Mila Team!
Posted 5 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews
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