Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,453 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order super fast and very happy with my purchase 😊”

Helpful Report

Posted 5 years ago

Thanks so much for the positive feedback! we really appreciate it x

Posted 5 years ago

“Everything was perfect my order went through easily and was posted out super fast and arrived carefully packaged and labelled. Thank you so much. I will be back to buy again xxx”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words! It makes us very happy! x

Posted 5 years ago

“Was very impressed with the prompt service and wonderful help when I needed to exchange for sizing. The quality of the products is gorgeous also! Can't wait to shop again!! Thank you”

Helpful Report

Posted 5 years ago

Thankyou so much! this means the world to us! x

Posted 5 years ago

“The team was so lovely and helpful. I would highly recommend Lilac & Mila. They have been added to my favourites list for online shopping :)”

Helpful Report

Posted 5 years ago

“I received my items within 2 days of placing the order and when I had a question regarding my order it was answered promptly and professionally. Beautiful clothes and fantastic customer service. Appreciate the speedy service.”

Helpful Report

Posted 5 years ago

“Lilac and Mila got back to me very promptly and the subsequent delivery of my dress was very quick. Thanks!”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“So happy with the product and the customer service is absolutely amazing so glad I ordered my dress through lilac & mila I brought the wrong size and they were amazing to deal with Thankyou Lilac & Mila xx”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“Great experience shopping online at Lilac and Mila. Loved the range on offer and will definitely shop here again x”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“Great product and price ! Love the free shipping over $50. Delivery is always quick . 10/10”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“Online service was excellent. Quick response time to emails and products look the same as shown in photos.”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“Very happy with the dresses purchased and delivery time, thank you.”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely! Wishing you a Fabulous Wednesday xx

Posted 5 years ago

“Love the store! Great shopping and fast delivery. Thanks for the lovely clothes.”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words lovely! Wishing you a fabulous Wednesday xx

Posted 5 years ago

“This is my absolute favourite online boutique, I purchase from them every week from their drops. I shop where I get Customer service and theirs is fantastic with fast shipping. I never have to follow up. Easy returns and love their VIP loyalty program. They really look after their customers. Keep up the great work at Lilac & Mila”

Helpful Report

Posted 5 years ago

That is so sweet of you Rashida - we love chatting to you! I've just read your review to the rest of our team and you have honestly put a smile on all of our faces. Always a pleasure xxx

Posted 5 years ago

“love the clothing, great quality and fast shipping!”

Helpful Report

Posted 5 years ago