Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,473 Reviews

91 %

of reviewers recommend Lilac & Mila

4.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery of item.”

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Posted 5 years ago

“Amazing customer service. Excellent quality”

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Posted 5 years ago

“Lovely range, too much to choose from! Fast shipping! I love my item!”

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Posted 5 years ago

“Very quick delivery as well as exchange no problem. Love the clothes highly recommend thank you so nice to deal with a professional and quick customer service”

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Posted 5 years ago

“Only just started to buy from these guys and cant be happier. Service is amazing price is fantastic and communication Is great.”

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Posted 5 years ago

“Easy transition, speedy postage. Very happy with my dress 😀”

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Posted 5 years ago

“Lovely item, fast postage”

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Posted 5 years ago

“Excellent service, quick delivery. Dress is as described. Gorgeous 🤩”

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Posted 5 years ago

“Always love receiving a parcel from you in the mail. Nice quick delivery & very happy with my dress as always.”

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Posted 5 years ago

“Received my parcel quickly, great communication. Happy customer 👍”

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Posted 5 years ago

“Service was very quick and easy. Great clothing at great prices”

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Posted 5 years ago

“Postage was so fast. I love this shop ❤️😍❤️ 3”

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Posted 5 years ago

“More importantly than the beautiful pieces of clothing they sell, is the excellent and generous customer service on offer. This isn't just an online clothing business, the staff truly value and invest in customer satisfaction.”

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Posted 5 years ago

“Love the dress, postage was quick and love the service :)”

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Posted 5 years ago

“Lilac and Mila are great. Customer service is great I am part of the LMTBYB community and they look after us well.”

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Posted 5 years ago

“Easy site to navigate and quick delivery.”

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Posted 5 years ago

“Thanks, I like my order”

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Posted 5 years ago

so glad to hear! xx

Posted 5 years ago

“I absolutely love everything that lilac and Mila stock! Great discounts and easy to return if ordered online and something doesn't quite fit... Thanks guys!”

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Posted 5 years ago

Thank you for your super kind feedback lovely ~ it means the world! xx

Posted 5 years ago

“Excellent communication. Fast responds. Kind and attentive staff!”

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Posted 5 years ago

Thank you for your super kind feedback ~ it means the world! xx

Posted 5 years ago

“Hi, I received my first purchase from Lilac & Mila in record time. Unfortunately my dress had a fault and had to be returned but the process was very easy and the staff for extremely accommodating. Very impressive to say the least with such great customer service, this store will be hard to compete with. 5 Star!”

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Posted 5 years ago

Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx

Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,473 reviews