Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,461 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

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“Perfect thankyou”

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Posted 2 years ago

“Quick delivery and stunning dresses. Very happy each time I purchase.”

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Posted 2 years ago

“Great quality and amazing prints! Exactly like the pictures 😍”

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Posted 2 years ago

“Beautiful flowing dress - loved the feel ! Lots of great comments and perfect fit”

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Posted 2 years ago

“I purchased a beautiful Jaase dress from Lilac & Mila, it was great to get what i wanted online when i couldn't find it close to home. The dress was sent out promptly and i received shipping notices. Excellent service, would purchase from Lilac and Mila again.”

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Posted 2 years ago

“Love the colour and style . Going on the size guide ( bust size ) it only just fits . Next size up would be too big . The button holes (elastic) pull , so I have had a dressmaker stitch the front of dress to address the problem .”

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Posted 2 years ago

“I contacted Lilac and Mila and sent my measurements to ask what size I should buy a dress in. I received the dress and it was 2 sizes too small. I emailed them and they emailed back saying to return it, which I did. The dress was received by them 2 weeks ago (confirmed by Australia Post) and I’ve heard nothing and not had my money refunded. I’ve found them to be reasonably good at responding until now, it would be good to have a conversation but there’s no phone number provided.”

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Posted 2 years ago

“Good service and quality dresses although one did not suit”

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Posted 2 years ago

“So happy with my order will definitely order from here again thankyou so much”

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Posted 2 years ago

“My dress arrived sooo quickly… and it is just so pretty The fabric is great and doesn’t crush too much All in all I am so happy with this purchase and size and length perfect”

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Posted 2 years ago

“Pretty, great cut & length, lovely sleeves and flowy soft fabric!”

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Posted 2 years ago

“Recieved a discount as my first order with Lilac & Mila...yay”

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Posted 2 years ago

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

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Posted 2 years ago

“Excellent customer service and easy returns / exchange”

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Posted 2 years ago

“Absolutely loved my dress received lots of compliments whenever I where it”

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Posted 2 years ago

“Beautiful and beautiful thank you !”

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Posted 2 years ago

“amazing service. The items bought were beautiful and extremely well packed. will be shopping there again.”

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Posted 2 years ago

“I ordered a top which was way too big sent it back requesting a smaller size, about 3 wks ago, haven’t heard a thing!!”

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Posted 2 years ago

“I'm very happy with the quality of the dress I purchased. It's perfect. I will certainly purchase from this business again.”

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Posted 2 years ago

“Beautiful clothing. Very happy with purchase.”

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Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,461 reviews