Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything fit perfectly and arrived quickly!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love the dress was a perfect fit true to size”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Amazing customer service, incredible product knowledge and lovely people to deal with!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Was very pleased excellent response and fast delivery Love both dresses😍 Will definately buy again”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Will definitely be making more purchases from Lilac & Mila, they made everything easy and I love my dresses. Thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love lilac and mila! My items arrived quite quickly and are perfect. Beautiful quality and perfect sizing.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my Jaase dresses Great service Delivered in 2 to 3 days to South coast NSW Will definitely get more”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing dress! Came quick and fits perfectly! I was a bit nervous on sizing but it's a great fit,true to size.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Lilac and Mila are fantastic. They have a beautiful range of clothes and their team are so lovely to deal with.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great service. Really quick delivery.Thank you so much.😁”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Ordered a dress on the 5th and is still yet to arrive. Communication from store is slow. Disappointing.”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for taking the time to leave your feedback lovely ✨ We're incredibly sorry to hear you have experienced delays with your order. We always do our best to respond to all queries within 1 business day, and appreciate your understanding during these busy times. I can see you reached out to us via email and we responded in one business day upon following up with the courier. All couriers are experiencing extended delays due to increased parcel volume and staff shortages, as I'm sure you're aware! It is certainly disappointing when express parcels are delayed, however when this happens we always do everything in our power to have the item to you promptly. I can see we provided a time frame for you as to when to expect your parcel. AusPost contacted us today and let us know your item was on board to be delivered which we notified you of, and upon checking your tracking now we can see it has been delivered! Once again our most sincere apologies for the delay, could you please let us know how we can improve this experience for you from here? We always want to provide the best customer service possible so would love to hear your feedback! We hope you adore your new dress. Kindest, The Lilac and Mila Girls xx

Posted 3 years ago

“Fantastic quality Beautiful dress & very fast delivery”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I love the dresses and the customer service is 10/10”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“As per sizing guidelines on the website I ordered this top in size 18. I am usually an Australian size 22. However the top I received was way too big and I am having to send it back for a smaller size or a refund. Perhaps suggesting to downsize by an approximate number of sizes would have been helpful.”

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Posted 3 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to hear the top didn't suit~ our Chloe Top is designed to sit nice and flowy on the figure and not fitted. We also include the garment measurements in the product description to help our ladies decide which size will work best for them! We offer free returns on full priced and 1st time orders via our Returns Portal. From there we can issue a store credit or exchange as per our policy xx Please don't hesitate to reach out to us as we would love to help you find the perfect item! Love, the lilac and mila girls xx

Posted 3 years ago

“Fabulous Customer Service and my Order was despatched and received in record time. Thanks so much L & M”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing clothing, super fast delivery, a top favourite of comfortable feminine pieces to wear and my go to every time 😊💜”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“I love the dress the fabric was amazing. Great communication about my order and and shipping was fast.”

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Posted 3 years ago

“Very happy with my purchases and the service”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love the dress and it arrived really fast. Thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Bought a lovely garment, good quality fabric and true to the picture. I unfortunately ordered the incorrect size. Got a response to my email next business day. Organised return and a credit is pending. Will definitely be ordering again. Good customer service. Very happy.”

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Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews