Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the Adela dress so much”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“could not have been happier with the service or the pirchases. One very happy customer. Shall be getting some more. thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“This dress was a present for my daughter. It is so pretty and it arrived quickly. Will purchase from Lilac & Mila again.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely stunning dresses and soo well done. I bought once from a similar brand but the fit was weird, the stitching cutting over half the breast. i only wish i could afford one every month. i wouldn't buy any other brand for my summer dresses.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Perfect fit, just in time for Christmas Day. 💝”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Awesome top generous fit. Looks great with jeans and shorts.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent quality and fast delivery”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I absolutely luv the dress , the fit is perfect and the fabric is light and flowing”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very happy with the service that I received, love my 2 tops.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I always get great service. Very quick delivery and of course gorgeous products. Highly recommend”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very happy with my purchases and how quickly they arrived.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing fabric, great fit”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Thank you so much for a wonderful online shopping experience with you. My Jaase Chloe tops are just so awesome and can't wait to buy more. Merry Christmas and Thank you”

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Posted 3 years ago

“First time buyer and experience was beyond amazing. Ordered down a size but had to go down another size. The refund process was brilliant and the time between ordering and delivery was fantastic (and I live in rural area). Wearing the dress today and have received so many compliments. Thanks for the ego boost.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Fast shipping, reasonable prices, and beautiful garments. Highly recommend!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely LOVE my gorgeous dress. Beautiful material. Sizing was spot on and the shipping was incredibly fast! Couldn’t be happier”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great store. Easy to deal with and quick to send orders.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my dress fits perfect, sizes are true to size thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I would not recommend purchasing from Lilac and Mila unless you have first seen the dress elsewhere and tried it on already. I purchased a number of dresses all around the same size and a couple of jackets expecting to return what was not required for a full refund given it is 2021 and not the stone age! When the products arrived I didn’t even take a number of dresses out of the packaging as the print was washed out and not at all close to the imagery/colours on the website, sizing on others was not right and the jackets were a flimsy bit of suede that look a lot more solid in the pictures. They have offered a credit note only but months later there is still not a single thing on their website that I like or would purchase including their new additions. I have tried to discuss this with them but you only get generic robot answers advising the credit note never expires and to keep an eye out for new releases….useless really and hundreds of dollars out of my pocket. The reviews seem to have disappeared from their Facebook page too…they were all of a similar nature to the above. If people are complaining about the same thing there is generally an issue that the business needs to review.”

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Posted 3 years ago

Hi there, We're incredibly sorry to hear that you weren't 100% satisfied with your experience with us... To help with sizing issues, we do little try ons of the newest items on our Instagram story, which are also uploaded to our Facebook page. We will also make sure that all accurate measurements are found on all new items when uploaded to our website. We also work with numerous ladies to show you girls what our garments look like on real body types ✨ As a small business, the returns policy is something complex that we continue to look at and improve on. We used to offer refunds back in 2018, however, we have been forced to stop as we had people ordering 5 units of the same items across all different sizes. Because we had only just opened, this was often half of our stock at the time. And when people would return it all for a full refund 30 days later - that item was often seen as old stock as we would have had 5-8 releases in between. This is just one example of numerous issues we used to have when offering full refunds. We have since decided to focus on creating the best returns/ exchange process for our girls. We are now allowing returns on all items even sale items, items purchased with a credit etc. This means that even if you purchase an item at -70%, you are still able to return it. Which most stores don’t do. We have also been able to put in place a lengthy returns policy of 60 days along with offering Free Returns to all our Australian customers. Our returns policy (Up on our website) adheres to the ACCC's guidelines. We also have a wonderful exchange process, we hold items for our customers up to 60 days. It gets tricky but we have really worked on this to make it super smooth for our girls 💛 I hope this gives you a little more of an insight into Our Lilac and Mila process & returns Policy. We do understand that this can be disappointing and this is certainly not something we hope for. We truly value word of mouth, and to date it is our best form of marketing. Thank goodness for it ✨ In regards to our emails, you are more than welcome to email us at any time! You will receive an automated email to confirm that your email was received however, all other emails are written by us. We do take a lot of time and put a lot of effort into answering these to make sure that we provide the most accurate response possible. We thank you once again for your feedback, it means the world and helps us learn to do better by our customers.

Posted 3 years ago

“I'm a repeat customer(4 Purchases from Lilac & Mila in the 6 months since I discovered them) and each time has been a breeze;beautiful clothing, excellent communication about my order, very quick delivery and the Sizing Info on the website has been accurate & really helpful. The range of gorgeous designs & colours/patterns is great and varied ~ definitely something for everyone AND they show the clothing on a range of body types to help you get a better idea of what they look like on REAL women. They have quickly become a favourite of mine.”

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Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews