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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy

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Very fast and great quality..
Helpful Report
Posted 3 years ago
Thank you so much for the kind feedback! We are so grateful to hear that you have had a positive experience with us 🥰
Posted 3 years ago
The fabric is lovely and flows beautifully can’t wait to wear it
Helpful Report
Posted 3 years ago
Hi gorgeous, Thank you for the feedback! We are so glad to hear that you love your garments ❣😘 The Lilac and Mila girls Xx
Posted 3 years ago
Beautiful dress. Love the colour and very comfy to wear!
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Posted 3 years ago
We are so glad to hear that you loved your Grace Print Molly Mini Dress ❤🥰
Posted 3 years ago
Beautiful products and good customer service. My only suggestion for improvement would be to have some larger sized models so that other women who are over size 16 can see how the garments float and sit on a larger figure. Video is also really helpful to see how a garment moves with walking, turning etc.
Helpful Report
Posted 3 years ago
Hi lovely! Thank you for the kind words and feedback 💕 We completely agree with you and that is something we are constantly working hard on with our suppliers.. In the meantime, there are actually a few things we are doing to show the garments on different body types. We currently work with some beautiful ladies ranging from sizes 8 to 20. Various content including videos, try-ons and photos is uploaded to our social media pages weekly. We also try to include the sizes in every post to make things as easy as possible for you lovelies. Make sure to follow our Instagram @Lilacandmila to view these posts 🌺 Additionally, we have also created a group on Facebook called Lilac and Mila - The Girl's Chat. In this group, all of our beautiful customers share sizing advice and photos of the garments on. Hope that helps ❤ The Lilac and Mila girls Xx
Posted 3 years ago
The rayon in their products is top quality Easy website to shop and very speedy delivery ,I live in regional NSW and do a lot of online shopping there are only a few company’s that have quick delivery and Lilac & Mila are one of them
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Posted 3 years ago
The top I purchased would have to be the biggest make I’ve ever seen! Purchased a 20, as everything top I own is a 20, and it was way too big so exchanged for a 16 and still need to alter it….,,,,
Helpful Report
Posted 3 years ago
Hi lovely, We're incredibly sorry to hear that you've had some trouble with the sizing! May I ask which top you purchased? There are a few tops up on our website that we do recommend sizing down for.. To make things a little easier for you ladies, we provide measurements of each garment/size next to the item on the website. We also add a size guide 🥰 You are also always more than welcome to message / email us if you would like us to provide additional / more personalised measurements. We look forward to hearing from you, Lilac and Mila Xx
Posted 3 years ago
Love love all my dresses I have purchased over the last year. Lost one star as the website can be a nightmare to navigate.
Helpful Report
Posted 3 years ago
Hi Leonie 💕 Thank you for your kind words! We are so glad to hear that you love your dresses 🌺 We are however incredibly sorry to hear that you find our website a little difficult to navigate. Are there any particular reasons as to why you find it challenging? We are constantly working on making improvements to ensure that our customers' experience is as simple and enjoyable as possible. We would therefore love to hear any recommendation you may have. We look forward to hearing from you, Lilac and Mila Xx
Posted 3 years ago
I ordered three beauties Jaase dresses. They’re all stunning, the customer service was great and speedy delivery!
Lilac & Mila 5 star review on 14th January 2022
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Posted 3 years ago
Hi beautiful, You look stunning! 🙌💕 Thank you for your kind words .. We are so glad to hear you've been happy with your experience at Lilac and Mila. It means the world to us 🥰 We can't wait to see what you pick next, The Lilac and Mila girls Xx
Posted 3 years ago
Quick delivery and lovely service and communication. Happy with purchase, nice clothing🙂
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Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
The most beautiful dresses I have ever owned. I am usually not one to wear dresses as I find them unflattering on me but I think these will become a new obsession. Everything about them from the material, cut and designs are perfect!
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Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Well made gorgeous material, vibrant and lovely patterns. Quick postage and very prompt communication. I love Lilac and Mila!
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Very happy with my dress I ordered will definitely recommend you to my family and friends
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Very helpful staff. Quick response via email and speedy delivery. Fabulous pieces of clothing items.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great service and super fast delivery
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Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Good tops. Nice fabric. Way too big so am returning.
Helpful Report
Posted 3 years ago
Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to hear the item doesn't suit! We offer free returns on full priced and 1st time orders, and would love to assist you in finding something else you love! We include garment measurements on our product descriptions as well as sizing advice, and are always here to help with any sizing questions you may have as we totally understand the difficulties of online shopping. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx
Posted 3 years ago
Have purchased 6 items from this Company so far, and love them all. The fabric and the patterns are gorgeous. Always get comments when I am wearing a Lilac & Mila piece.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Wow, beautiful quality dress. True to size, lovely soft rayon fabric. Delivered to country NSW within 5 days of placing order. I will order again - so glad I found this great store - thankyou!! xx
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Ordered size L expecting normal sizing but no I could fit 3 of me into this dress 😩
Helpful Report
Posted 3 years ago
Hi Lovely, Thanks so much for taking the time to leave your feedback. We're incredibly sorry to hear the item doesn't suit! We offer free returns on full priced and 1st time orders, and would love to assist you in finding something else you love! We include garment measurements on our product descriptions as well as sizing advice, and are always here to help with any sizing questions you may have as we totally understand the difficulties of online shopping. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx
Posted 3 years ago
I love shopping at Lilac & Mila and have some beautiful pieces in my wardrobe. Keep on bringing gorgeous styles and prints and I will be enticed again again 🥰
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Hello, I love your clothes and service. Couldn't be happier !
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews