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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics Info
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ellen V
Verified Buyer
“The clothes are of high quality and made of cotton, a natural fabric I prefer over synthetic fabrics. The shipping is very fast and the customer service is lovely to deal with. What more could you ask for? I also forgot to add that the clothes are very reasonably priced! You can´t go wrong with ordering from this company!”
Helpful Report
Posted 5 years ago
Hi lovely, Thank you for your super kind review! We are so glad to hear you loved your recent order xx
Posted 5 years ago
Michaela P
Verified Buyer
“I don't like to support stores that don't give refunds.”
Helpful Report
Posted 5 years ago
Hi Michaela, Thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer free returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also allow returns on items purchased on sale/ with a discount. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)
Posted 5 years ago
Elaine J
Verified Buyer
“Great dress fantastic service”
Helpful Report
Posted 5 years ago
Shellie L
Verified Buyer
“So happy that some of your items now fit up to size 20!!”
Helpful Report
Posted 5 years ago
Johnny R
Verified Buyer
“Great customer service, fast international shipping, lovely selection & good prices! I like the eco-friendly packaging too. :)”
Helpful Report
Posted 5 years ago
Rhiannon S
Verified Buyer
“One of the dresses I ordered was nothing at all like the pictures and due to me having a discount code for my first purchase I am not allowed to return it so am stuck with an $85 dress that I will never wear. Pretty frustrating”
Helpful Report
Posted 5 years ago
Hi Rhiannon, Thanks so much for taking the time to leave us a review. As per our Policy you are of course, allowed to return ALL products. This includes items purchased on sale. If you would like to initiate your return, you are more than welcome to do so via our returns portal found here >> https://return.auspost.com.au/LILAC_AND_MILA Please don't hesitate to email us at hello@lilacandmila.com if you have any questions regarding our returns policy, we know that sometimes returns can be a little confusing for our customers so we are happy to help in any way we can! Kindest, Lilac and Mila xxx
Posted 5 years ago
Rosalynn U
Verified Buyer
“I love shopping here!! I order all the way from Florida, USA. Shipping is fast and the quality is amazing!! Super cute dresses and one of a kind!”
Helpful Report
Posted 5 years ago
Donna L
Verified Buyer
“Great service, I ordered my Zalia Maxi on pre-order, received it quickly & absolutely LOVE it! I have worn it twice Already & received so many compliments both times . Affordable, beautiful fabric & flattering style, so worth the wait!”
Helpful Report
Posted 5 years ago
Lesley H
Verified Buyer
“The online buying experience was seamless. The dresses are for my daughter’s birthday and won’t be opened until August 4th. I already have my eyes on two dresses for myself!”
Helpful Report
Posted 5 years ago
Jodie P
Verified Buyer
“Lilac and Mila have fast become one of my favourite places to shop. Not only do they stock stunning pieces at fabulous prices, the shopping experience is really easy and shipping is always super fast. I have had to use the returns option before and this process was really simple. To top it off you can earn reward points earning discounts on future shops. I can’t wait to make my next purchase ❤️”
Helpful Report
Posted 5 years ago
Jenny T
Verified Buyer
“I love being from you online always hassle free and great delivery time this shop is one of the gems.”
Helpful Report
Posted 5 years ago
Kylie P
Verified Buyer
“It made it very easy to buy with Nat Angel from LMTBYB show casing your pieces.”
Helpful Report
Posted 5 years ago
Tami A
Verified Buyer
“Easy website to use, sizing accurate & gorgeous clothing.”
Helpful Report
Posted 5 years ago
Kerry N
Verified Buyer
“Item I required was in stock in a variety of sizes. It arrived via post quickly.”
Helpful Report
Posted 5 years ago
Joy B
Verified Buyer
“Great everything”
Helpful Report
Posted 5 years ago
Julie B
Verified Buyer
“I love my new Olly Midi dress in Fallon print - great fast service , thank you !”
Helpful Report
Posted 5 years ago
Knott, D
Verified Buyer
“Great service! Was so pleased with your point system, that it’s worth buying Jasse product from your site! Would love it if you also offered accessories in your rage such as belts and bags”
Helpful Report
Posted 5 years ago
Allison H
Verified Buyer
“I purchased a beautiful dress that unfortunately didn’t fit me, the return process was incredibly easy and very professional. Every purchase I have made with L & M has been seamless. 5 stars! X”
Helpful Report
Posted 5 years ago
Liz W
Verified Buyer
“Order arrived very quickly. Dress was as described”
Helpful Report
Posted 5 years ago
Angela B
Verified Buyer
“super fast delivery, skirt is lovely, good quality and true to size. Would purchase again.”
Helpful Report
Posted 5 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews
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