Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dress was too small i checked your conditions of returns it was not on sale but i used the LMTBYB code as i saw it on her instagram you have stated no returns if you use a code.. now im stuck with 2 dresses that dont fit.”

Helpful Report

Posted 5 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We have recently made changes to our returns policy YAY! You can now return items purchased on sale for a STORE CREDIT within 21 days of purchase. This includes orders purchased with a first purchase discount, Influencer codes, storewide sales, marked down items etc… Please note that we do not cover return shipping costs on sale items. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 5 years ago

“Fast delivery to Belgium. Great prices. Can’t wait to order again. I check the collections daily.”

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Posted 5 years ago

“Love it so happy with what I purchased”

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Posted 5 years ago

“Great service, user friendly website, easy to contact and answers quickly. Love all the products they have to offer and at a very reasonable price. I also love that I can return with no hassle!”

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Posted 5 years ago

“Lovely dresses 👌🏻”

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Posted 5 years ago

“The dress is gorgeous and is very well sized. Delivery was super quick. Would order again”

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Posted 5 years ago

“So far so good , looking forward to my purchase”

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Posted 5 years ago

“My dress arrived quickly and is beautiful! So happy, lovely service.”

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Posted 5 years ago

“I found out about your label through Natalie Angel and I love all the styles. I finally bought a Kiara maxi and it is beautiful and fits very well. I have just ordered two more dresses and am very happy to have found very pretty modern dresses to suit me. The postage took a while but that was an Australia Post issue”

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Posted 5 years ago

“I love the well priced clothes in a great array of sizes. The customer service team at Lilac and Mila are brilliant. They are lovely to deal with and really go above and beyond. They have made online shopping a pleasure.”

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Posted 5 years ago

“Love my gorgeous, pink, bulky knit cardy! It's such a lovely colour. Easy to order and fast, efficient delivery. Thanks gals!”

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Posted 5 years ago

“Purchased a beautiful dress. Very generous sizing, I could have downsized.”

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Posted 5 years ago

“The dress I ordered was beautiful. Very flowy and lush, everything I look for in a maxi. The only disappointing thing is that after one wear and wash some of the seams have started to pull open.”

Helpful Report

Posted 5 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I've just checked on your account and I can't see we were notified regarding this problem. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) As mentioned we would love to hear from you at hello@lilacandmila.com as we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“I've had my very first order with Lilac and Mila, and I would not hesitate to order again! My dress came in 2 business days in perfect condition. I am very happy with my purchase, love their clothes and very keen to order again!”

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Posted 5 years ago

“I feel beautiful in my new dress!”

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Posted 5 years ago

“The dress is very pretty , found it to be a little snug in the bust and the arm bands a little tight .”

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Posted 5 years ago

“Wonderful dresses and service!”

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Posted 5 years ago

“Fast shipping. Amazing dresses. Fabric is stunning and soft. Sizing is perfect! I’ve found my go to boho dress store!”

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Posted 5 years ago

Hi lovely, Thank you for your super kind review! We are so glad to hear you love your Lilac an and Mila pieces xxx

Posted 5 years ago

“Love my dress. Fast delivery and a friendly reception”

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Posted 5 years ago

Hi lovely, Thank you for your super kind review! We are so glad to hear you love your Lilac an and Mila pieces xxx

Posted 5 years ago

“Super fast delivery and easy to use online service . Item exactly what I was expecting.”

Helpful Report

Posted 5 years ago

Hi lovely, Thank you for your super kind review! We are so glad to hear you loved your recent order xx

Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews