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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics Info
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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Angie B
Verified Buyer
“Absolutely love my Jesse dress....perfect fit and colour. Thankyou.”
Helpful Report
Posted 5 years ago
I-lin L
Verified Buyer
“Wonderful and super fast service. I’m in Singapore and was surprised my package was shipped by DHL instead of standard auspost. Thank you so much!”
Helpful Report
Posted 5 years ago
Sue R
Verified Buyer
“Awesome customer service & communication, fast delivery”
Helpful Report
Posted 5 years ago
Belinda E
Verified Buyer
“Fast delivery and beautiful dresses!”
Helpful Report
Posted 5 years ago
Jessica S
Verified Buyer
“Love the quality of the dresses I purchase and the delivery is super quick. Love the loyalty rewards 😊”
Helpful Report
Posted 5 years ago
Monique R
Verified Buyer
“Love the dress”
Helpful Report
Posted 5 years ago
Sherrie R
Verified Buyer
“What great service, very quick delivery, great dress and very helpful staff. Highly recommend.”
Helpful Report
Posted 5 years ago
Kimberly P
Verified Buyer
“I absolutely love my Eternity Mini dress! I officially declare myself as Best Dressed on the walking trail this evening.”
Helpful Report
Posted 5 years ago
SHARON V
Verified Buyer
“The dress is beautiful! I’m so happy with my purchase. Really quick delivery. Lovely shop. Will surely but some more again soon .”
Helpful Report
Posted 5 years ago
Kim B
Verified Buyer
“When I think of Lilac and Mila, I think of a place where all the prettiest things go to live. Quality clothes and great customer service. Love love love xxx”
Helpful Report
Posted 5 years ago
Laura C
Verified Buyer
“Very happy with my purchase just what I was looking for x”
Helpful Report
Posted 5 years ago
Sue V
Verified Buyer
“Very happy with quality and how soon my dress arrived also happy with how easy a return was”
Helpful Report
Posted 5 years ago
Donnelle H
Verified Buyer
“Service was good but disappointed you can’t get cash back on a return, only a credit.”
Helpful Report
Posted 5 years ago
Alison K
Verified Buyer
“My favourite store I shop from Canada 🇨🇦 it's totally worth the shipping duties and taxes , ❤️ this store !”
Helpful Report
Posted 5 years ago
Carly C
Verified Buyer
“I was disappointed that after buying two size 14 dresses, one came nowhere near fitting my bust and the other was perfect. I have returned one dress and yet to hear anything.”
Helpful Report
Posted 5 years ago
Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our girls in the office are always available to send through any measurements for our garments if they're not listed online- feel free to email hello@lilacandmila.com for any information on pieces you need before purchase xx I can see you received your items on the 31/07 and your gift card was emailed through to you on the 11/08, unfortunately due to COVID we currently have to leave parcels untouched for a full 72 hour period - which is why we are running a little behind receiving in your return and sending through your gift card. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X
Posted 5 years ago
Swee K
Verified Buyer
“Dress is lovely, unfortunately when it arrived it has a hole in it.”
Helpful Report
Posted 5 years ago
Jaimee H
Verified Buyer
“A lovely online store with so many pretty items. I chose a wrap maxi dress with long flared sleeves. It wasn't a style I would usually pick (I am more of a jeans and t girl) but when I put on the dress I felt so pretty and feminine without feeling too dressed up and uncomfortable. The fabric wears well and irons well. The sizing is true to size - which is so refreshing!”
Helpful Report
Posted 5 years ago
Carolynne C
Verified Buyer
“Great service, highly recommended”
Helpful Report
Posted 5 years ago
Dawn K
Verified Buyer
“Love this site and clothing!”
Helpful Report
Posted 5 years ago
Debra W
Verified Buyer
“Lovely dress very prompt delivery”
Helpful Report
Posted 5 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews
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