Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 456 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Lincare reached out to me to check my equipment for valid adjustments and mentioned that the filter should be replaced. I had to cancel our appointment because of a conflict and the staff member that took my call was so gracious and assured me that it was fine and that we could easily reschedule. We did. The young man that came to my house was very knowledgeable about the equipment and was very polite and friendly. His name is Lance and he as well as the staff member that took my call were great!”

Helpful Report

Posted 1 year ago

“Lincare no longer bills customers. The rep. on the phone said she doesn't know what company bills for Lincare. Is billing rocket science? Can't get a bill thru email, text or USPS.”

Helpful Report

Posted 1 year ago

“Just do not use them. My experience has been beyond belief at the incompetence with this company. They don’t know what they’re doing. I need CPAP, but they’ve made it impossible.”

Helpful Report

Posted 1 year ago

“Waited 3 weeks on a wheelchair and having surgeons office call along with myself to never get a response, call back & put on hold up to 40 minutes to finally be directed to call center with same results. Terrible service and communication”

Helpful Report

Posted 1 year ago

“We almost ran out of oxygen getting from the hospital to home and were just about to call 911. They were hours late and would not answer their phone or return calls. Very poor service!!!!”

Helpful Report

Posted 1 year ago

“Kristi explained everything very well and was very helpful.”

Helpful Report

Posted 1 year ago

“Customer service in Galax is terrible. Two days ago I had my Home concentrator exchanged because the yellow light was on and wouldn’t go off so they came out and gave me another one and didn’t test it just left it and took the other one. The new one was so noisy you couldn’t watch TV in the same room. I called LinCare yesterday And a lady named Trish said I doubt we can get out tomorrow. It probably be sometime next week. I woke up this morning with a headache and found out this machine isn’t even putting out oxygen levels were low when I woke up this morning at the time they’re supposed to open , call again an hour later they should be open. No one answers the phone and again I left the message. No one returns my call. I said I need this thing today on the recording anyway I finally drove down there and went in and they said the truck on their way to your house nobody even told me or called me so if he would’ve got there before I got back, no one would be there to answer the door , bunch of idiots! They need a new office manager there to straighten the place out. I’ve had several mistakes there.”

Helpful Report

Posted 1 year ago

“I have had a myriad of problems since day one with this company! My doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn’t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. In January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn’t change it, but continued to harass me. After the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It’s ONE machine that includes a humidifier…it can’t be used unless the little cup is in machine because it’s ONE machine! Then, I see charge upon charge for supplies. I’ve received 2 masks that are the wrong size…they’ve charged for 3…and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They’ve sent other pieces once, but they’ve charged more than once. I’ve notified my insurance company about that. My insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don’t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn’t even charge my insurance company that amount! It’s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month…and that was already paid. Their customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General’s office. They have already been sued for over-charging Medicare, why weren’t they investigated for overcharging those that have private insurance? Steer clear of this company!”

Helpful Report

Posted 1 year ago

“I just to say that after several frustrating calls to supplier I finally connected to Katie at your office who was more then helpful to me.she got to the bottom of the problem and solved it for me.i think she was as frustrated as me trying to get answers from the supplier but she sent me what I needed and I received it the very next day.she was a pleasure to speak to and more then helpful”

Helpful Report

Posted 1 year ago

“Worst customer service and web site ever: cannot log into to patient portal after entering patient ID and DOB.....you are forced to call them; the hold times are extremely long and very little help provided. I would recommend you NOT ever deal with this company.”

Helpful Report

Posted 1 year ago

“RUDE. Just the worst. I called 5 days after the death of my mother to arrange pickup of her oxygen supplies as she had quite a bit at home, it was painful to pass by, and I thought someone might need it. I called at 4:55 p.m. (they close at 5:00 p.m.). I told Jim Olson, who answered the phone, that my mother had passed and I needed to arrange for her SUPPLIES to be picked up. He had the nerve to tell me “make sure you are using the correct language so we know what we are picking up”. Excuse me, what? I will admit, I was immediately enraged but my mother has just died and you want to correct my use of language? I called him “graceless” and told him to schedule a pickup. He refused and said “I was apparently having a bad day”. What the actual heck is wrong with this man? I again insisted that he schedule the pickup, raised my voice, told him that yes, I was having a bad day SINCE MY MOTHER HAD JUST DIED, and to come get his equipment. He told me to call back tomorrow, hung up on me, and then turned the phone at the office off - at 4:57 p.m. I called back 3 more times and got the automated service. Nice. Really nice, Jim. Way to be compassionate towards your clients and their families. He had previously been rude to my terminally-ill mother while she was in crisis and her oxygen concentrator failed her - told her that in all his years, no one had ever had more than one break down. Real class act over there at Lincare Traverse City.”

Helpful Report

Posted 1 year ago

“Unfortunately, my mom who lives in another state, passed away. There was numerous calls to have her oxygen equipment picked up when she was still alive and in the nursing home, with no success. Numerous times I was told this is not the correct location, tranferred to someone else, or told I would get a call back, which never actually happened. It was really ridiculous the hoops I had to jump through to return their equipment. I would give Lincare 1 star for their poor customer service and communication (no reply to my query is unacceptable.) However, the guy, Isiah, who actually picked up the equipment was great!! I would give him 5 stars for his excellent communication skills. As I am almost 5 hours away from the pick up location, he not only notified me of the time he would arrive, left a receipt for the items he picked up and also texted me a copy, just in case........ Just wanted to say, maybe Lincare should have Isiah give some of their customer service agents some pointers on how to deal with their customers and what good customer service actually is. Thank you Isiah for you compassion, promptness, and great communication skills. Lincare should employ more employees like you!!!”

Helpful Report

Posted 1 year ago

“Terrible beyond terrible customer service. Not reliable at all. Nasty beyond nasty. Extremely slow about equipment pickup. Please make sure that they are not billing your insurance for Lincare equipment sitting in your house and it is not being used. Nasty, nasty and trifling customer service.”

Helpful Report

Posted 1 year ago

“My delivery of oxygen fell on a Monday which was memorial day. Most holidays are on Mondays. The power went out the day before for 5 1/2 hours. This caused me to use more oxygen that I had expected. I called to put in an order on Friday hoping I could get one on Tuesday and was told I would have to wait until the following Monday. I had plans to go to a barbeque on Sunday and then leave for South Jersey on Friday. I would not be home on the next Monday. I was told I could drive 40 minutes each way and pick up my own oxygen if I wanted some. Even the garbage men pick up the following day day after a holiday. If I don't pick it up myself plans will be short and I guess I'll be stuck in my apartment instead of enjoying myself. If I do get it myself I am calling my insurance company and make sure they take off for the delivery and I should be reimbursed for my gas and time for picking up what should be delivered to me. I also want my delivery day changed to another day besides Mondays.”

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Posted 1 year ago

“Not delivering the portable oxygen tank when Promised, because of the Holiday weekend we might have to wait until the next available Day.”

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Posted 1 year ago

“Melinda came to the rescue!! My mother's home concentrator broke during Memorial Day weekend and Melinda came out and replaced it with a very nice unit. She was very kind and considerate and professional. Melinda listened to our concerns and helped us. She is truly an asset to Lincare!!”

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Posted 1 year ago

“Cannot get my cpap supplies. They don’t return calls. I had to order online with a private company.”

Helpful Report

Posted 1 year ago

“Lousy customer service. Never honored commitments made at initial receipt of medical equipment. Excessive hold time30 minutes, inability of customer representative to resolve problems, no call backs. Changing to different company”

Helpful Report

Posted 1 year ago

“My problem isn't the employees at the local office. It's the too bad comment when I contact Lincare because my brand new/slightly used oxygen concentrator that worked for an hour I was told to use my portable tanks until the office opens and they could schedule someone to bring another unit But the portables don't work with a CPAP, no problem I'm told, just don't use the CPAP tonight I need my CPAP, it's not a novelty item. When tested i was having 70+ episodes per hour with a oxygen level in the 82-83 range without my CPAP , With a history of low oxygen which lead to my prescription for a CPAP with oxygen while at rest. The person that runs the answering service told me they have no concerns with my need for a CPAP and oxygen, as long as I have portable tanks I was told as long as I have portable tanks I would be fine without my CPAP machine I guess I'm not to sleep tonight or risk an oxygen level of low 80s , but only until the office opens and they can schedule the serviceman to deliver another new/used concentrator I hate to see the statement of customer service is their first and foremost concern. I was told 24/7 service but on several occassions found out different Especially when it comes to the CPAP machine I guess the phone service person is under the impression that a CPAP machine is not a necessary health aid, she spoke as if it's a novelty item and wasn't really needed and going without one is no big deal not for 1night. This person needs to be properly informed , some people like myself need this device to insure I'll wake up in the morning with my senses intact Sleeping with an oxygen level at 82+- Is not healthy, but it's apparently of no concern of Lincares she informed me. This is not what I was told when signing my contact for goods and services The employees at the local office are extremely helpful and efficient but the Lincare guidelines prevent them from providing services that are promised when signing the 5 year contract No 24 hour service is the norm at Lincare, it looks good on paper and sounds comforting to hear but that's as far as it goes”

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Posted 1 year ago

“The Resmed C pap machine had problems with the dehumidifier from the first night I used it. They replaced the machine. The second c pap machine did the same even when set at a lower level. I was told to return the machine because of an insurance billing problem the cellular data showed low usage on my part. The data also showed that there was actually problems with both c pap machines. Returning the machine as requested by Lincare staff became a problem for me because the serial number on the return paper work did not match and I would not sigh until it was done properly. I asked for proof on paper with a letter head on it that the first machine was returned three weeks prior and swapped out for another machine. Keep in mind that a Resmed C Pap machine sells for $1,100.00. (google to confirm) not even to mention what the company considers to be the rental value to them.There has to be a mark up in value. I was there for like an hour. Which turned unpleasant for my self and two staff members. I did leave with two copies of the proper paper work to use as proof of my returning both machines. The serial number came up right so I signed the papers. I would tell you as a client of any medical equipment supplier check that paper before you sign because every thing you sign applies to a contact between yourself and that company. Protect yourself from future financial loses.”

Helpful Report

Posted 1 year ago

Lincare is rated 2.2 based on 456 reviews