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LiveFit Reviews

3.0 Rating 165 Reviews

45 %

of reviewers recommend LiveFit

Company Reviews

3.0

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Phone:

5194953014

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. Particularly the keto selections, which are not at all keto. Some of them are barely low carb. Even worse, the nutritional information they provide on their website is entirely misleading. For example, the website states that the Italian beef is 494 calories, and contains 9 grams of carbs, but the delivered meal states 769 calories and 43 grams of carbs. Similar huge discrepancies with the chorizo and creamed cabbage. They offered a discount code (why on earth would I order from them again?) and refused to refund me for the 4 meals that were most problematic. I wonder about the legalities of false information regarding nutritional info on their website.”

Posted 3 years ago

“Customer Service is horrid”

Posted 3 years ago

“Food quality was horrible between my son and myself we throw out 14 total meals. When I sent an email into live fit they offered me $50 off my next order, what good that is I will never order again. I am very upset I wanted refunded. Also every meal has broccoli and cauliflower only for keto that’s Soggy. You can definitely make better food at home.”

Posted 3 years ago

“I just received my first order, and noticed that some of the entrees have 1848mg of sodium. Support said it could be a typo, which I find just as shocking as if the food actually had that much salt in it. Their chat support clearly didn't think a typo in the label was a big deal. At least the delivery was on time and the food arrived cold. Honestly, you'd be better off just buying "gourmet" microwave meals from the grocery store. Cheaper, more variety, and nutrition labels that have been checked and vetted. Waste of $200+.”

Posted 3 years ago

“I have been a customer of LiveFit for about 3-4 months and I have been consistently impressed with the high quality of their food, variety of items to choose from, convenient and fast delivery and stellar level of customer service. They respond quickly to queries and their actions are always customer focussed with the intent to provide 100% satisfaction. They strive to do what they can to protect the environment with the type of packaging they use and it’s a special bonus to support a Canadian business. Thank you LiveFit for caring about my LiveFit purchases!”

Posted 3 years ago

“TLDR, WARNING - I ordered from them, they missed delivering on the original date. Customer Service promised a new date. They didn't deliver again. I asked for a refund, it never happened. I reached out to their CEO, Customer Service, etc etc.. the answer I got is unreal. "Hey, we are different departments and sorry you haven't gotten your refund from accounting yet. (It's been 2-3 weeks). Our accountant hasn't processed your refund but here is his email...." - I can't even make this up. Worst experience I've had with a company in years, even worse than Bell, Rogers, etc.”

Posted 3 years ago

“I ordered the keto package. It was low carb, not at all keto. They should do some research before putting out such garbage. Oh yeah, forgot to mention... the food was pretty gross. TV dinners by any other name. Nothing "gourmet" about them. Avoid.”

Posted 3 years ago

“Worst service ever! Beware. They change their delivery date by 1 week (3 days after the order was processed) and when I mentioned that I then need to cancel since I will be at the cottage that week, they charge me 20$ to cancel my order. Really?? Your mistake, not mine!”

Posted 3 years ago

“LiveFit has been our saviour through through all of this Covid-19 madness. Our groceries and our meals have been delivered right to our door which has saved us so many trips to the grocery store for fresh produce and snacks. We absolutely love LiveFit!”

Posted 3 years ago

“This is my first time to this company and there are so bad review and for my first order and my first impression I received what I expected. I talked multiple of time with the custumer service and I answered all of my questions mark. The meals are pretty good and tasty. Due to the pandemic situation I received my meals 24 hours later because UPS have too much volume of package and the meals was cold and correctly packed when I arrived at home. I'm so proud to this company because there are a lot of choice for everyone. I recommonded and I'll order again in the future”

Posted 3 years ago

“RUN AWAY......DON"T WALK from this company. Horrible customer service!! My son gave me 5-$50 gift certificates for my birthday for food from this company. I chatted with some women named Gina at customer service and asked her to put the 5 certificates into a lump sum of $250's so I could use it all for one big order. She wouldn't do that for me....said I had to spend the individual 5 certificates. She knew my name, my sons name and account number. So...I made up an order that came to $46's. Tried to cash out and was told minimum order is $50's. Added a bit to the order for a total of $55.60. Submitted my certificate code....got $50's credit. Shipping showed $14.95. Submitted my free shipping code. No luck....$100 minimum order required for free shipping. Then HST was added to the total order for $9.17. For a total owing of $29.82 on a $50.00 order. I have 5 gift certificates and it will cost me nearly $150.00 extra to use them. I'll say it again....RUN AWAY...LOUSY CUSTOMER SERVICE WITH LiveFit!!!”

Posted 3 years ago

“Apologies for the delayed review, but as promised here it is... I give these guys 4 stars. I am quite impressed with the process, from online order to delivery. It came a few hours earlier than stated. This was my first time ordering from them and I am fairly satisfied. Again, I say fairly because some meals were more delicious than others. We all have different expectations. Now the only reason for 4 stars, I ordered Coconut CURRY Salmon, only to find out that I have received Coconut TOMATO Salmon. I understand that "they may replace an order if the meal you selected is not available". I just wish that instead of them just picking a meal for you (closest to what you ordered), they email/call and notify you and give you available options. I believe this would be better in terms of customer service. It'll show that they care. Maybe that's my feedback that should go in the suggestion box. (I have never been the type to complain without any suggestion for improvement). Instructions on packaging were straight forward and easy to understand. Also, kudos to the entire team for adding grocery options! Thanks LiveFit team, keep moving forward!”

Posted 3 years ago

“I must congratulate LiveFit for their advertising program but unfortunately it is riddled with errors. I had the misfortune, for my son, to be given a meal package that cost him well over $100! He obviously did not read the reviews. But Buyer Beware! The brochures say that you can open and unpack the delivery box, heat up a meal for 4 minutes and the whole process only takes a total of 9 minutes. Actually a more accurate is, for example, on the Pesto Basil Cod with Spinach Rice and Toasted Pumpkin Seeds that I prepared last evening. Aside from the rice and and a buried slab of cod, the only vegetable evident was one piece of broccoli. Directions say to remove from sleeve and microwave for 2 to 4 minutes on high. Further says that times shown are from fresh room temperature! So the time frame is more accurately about 12 hours defrosting, let come to room temperature [30 minutes at least] and then microing. Hardly a guick meal, last minute select item. Then there is the taste. Blah is my experience and I was not able to finish more than half on any of the 8 meals I tried. With one I actually had to rinse my mouth, not take a drink, to get rid of the odd sensation. I am elderly, totally independent and long experienced cook. For occasional convenience I do use frozen meals. There are some very good ones.”

Posted 3 years ago

“Do NOT RECOMMEND I froze meals as I wouldn't be eating right away.. when I microwaved one 4 days later at work...total soggy watery mess, it was beef and veggies, I had to drain before eating..... My order wasn't delivered on time... and items missing from order.... 2 weeks later, I opened a bag of keto gummies. Completely covered in mold. I had stored in pantry, no expiry or storage instruction on bag. Later informed by customer service only good 5 days, stored in fridge...... The first bag I ate was very wet inside bag and tasted like jello. Overall disappointing experience. Food not like pictures, very plain. Will not be ordering again.”

Posted 4 years ago

“I received my order and they didn’t give me 2 meals and I am getting refund for the 2 meals.”

Posted 4 years ago

“Just received my shipment of 20 meals. Very sup-par protein quality and vegetables are almost all broccoli in virtually every meal, despite photos on the site showing quality mixed vegetables. Sorry me items I received had carbs where I specifically chose meals with zero carbs. Sodium content of my first meals was off the charts. Will go back to my previous meal company who offer super high quality, fresh healthy meals. Don’t know why I decided to try these guys LiveFit...guess I got fooled by the splashy Facebook ads.”

Posted 4 years ago

“For 160$ I got steel oat and really not good meals. Its really desapointing and rly out of price. Also errors in orders and they supposed to fix but not...”

Posted 4 years ago

“They are awful to deal with the mobile site is useless, they made me pay almost $100.00 for NOTHING !!! Two orders I never got but had to pay a $20.oo fee to cancel, then a second order I did not get they refunded only 60% BEWARE of the subscriptions”

Posted 4 years ago

“This is a wonderful service. My food arrived exactly as ordered, cold with the cold packs and the meals have great variety and taste delicious. Both my 85 year old parents live with my husband and I, and I am the full time caretaker for my Mother who has advanced Alzheimer’s. The hardest part of my day was dinner prep and this is literally a life saver for me. My husband and I are Vegan and my parents are not so now we can all individually pick what we want to eat. I have recommended this service to all my friends!”

Posted 4 years ago

“I ordered the vegan package. The meals are just not very good. Their butternut squash penne was just a carton of dry noodles and a few tiny chunks of tofu. One of the meals was just a carton of steel cut oats. For about 11 dollars a meal, I think they can do better than steel cut oats !”

Posted 4 years ago

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LiveFit is rated 3.0 based on 165 reviews