Loaf Reviews

Name: Loaf
Rating: 1.32

1.3 Rating 152 Reviews

3 %

of reviewers recommend Loaf

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Metrics

1.3

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking delivery, left covers in van, they returned them 3 months later. Excuses at every call. But they gave us a mug for the inconvenience…. The sofa is soooo uncomfortable. What can we do? Dealing with them would be a nightmare we can’t handle again.”

Helpful Report

Posted 1 year ago

“I bought the Bumpster Sofa, looks good but is so uncomfortable, you slide off it even though it has deep cushions to sit on, so so uncomfortable!”

Helpful Report

Posted 1 year ago

“I would give 0 stars if I could. I’ve been waiting 4 months for a rug. Numerous emails (and 2 free mugs) later, it was arriving on Thursday. It didn’t. So disappointed, rug looked beautiful. Suspecting it’ll never arrive.”

Helpful Report

Posted 1 year ago

“If I can deter one person from buying from this company I will be happy. Lots of glossy advertising and style over substance. The products look beautiful in the brochures and advertisements and the colours look vibrant but in reality in my case a serious disappointment. We purchased a Brontë chaise longue in August 2021 within a year the colour had started to fade from an Olive Green to a very unpleasant mustard yellow. It also left marks if any pressure was put on it which were impossible to brush out. Even putting a pillow on it left a mark! The company eventually after much persistence sent a technician round to inspect it . He put it down to exposure to light ( not sunlight!) and thought this was perfectly acceptable. We had another chaise longue in the same position for 10 years with no visible sun damage whatsoever prior to purchasing the new one. It was also a fraction of the price. The chaise longue set us back £1,300 The complaint unfortunately was placed outside the 1 year fabric warranty when the item was around 2 years old. The company placed no responsibility at all for this issue which to me is one of poor fabric quality as you would expect a product at this price to last many years. For a company that prides itself on its quality and service this is a serious misrepresentation. I would strongly advice anyone of thinking of buying one of their products to think again. Unless you have no windows and don’t plan to sit on it! I have attached a photo of the chaise longue with a swatch showing the original colour on it.”

Loaf 1 star review on 24th February 2024

Helpful Report

Posted 1 year ago

“For the price, not worth it. Cushions need plumping and reshaping after every sitting. Now we’ve had it for a few months, so uncomfortable, almost feels like sitting on the base every time despite reshaping. Would never recommend buying.”

Helpful Report

Posted 1 year ago

“Beautiful looking sofa but just fantastically uncomfortable. It looks great but is giving us backache. The long base cushions coupled with low back and heavy down cushions combine to make the worst sofa I have ever had.”

Helpful Report

Posted 1 year ago

“Most uncomfortable sofa I have ever owned. I have 2 sofas and I have to beat the cushions into shape every night. They are very heavy and difficult to handle move. That makes it look good until I they are sat on them they will be flat, lumpy and misshapen. DONT BUY THESE SOFAS THEY ARE AWFUL”

Helpful Report

Posted 1 year ago

“We spent thousands on 3 sugarbum sofas Biggest financial mistake we have ever made They look beautiful but are THE MOST uncomfortable sofas EVER You will need to puff the huge cushions after every use as they go flat hard and uncomfortable , they are tooo big to puff Also too low, trying to sell them and will go back sofa.com a much better brand.”

Helpful Report

Posted 1 year ago

“Loaf service in the shop is great. However, the sofa delivered was faulty and poor quality. The delivery company (Wincanton) ask you sign a disclaimer against them damaging your home and the sofa. They said that John Lewis and M & S do not - only when delivering for Loaf are they required to seek a disclaimer. Customer service is useless, broken promises and no interest in collecting faulty sofa.”

Helpful Report

Posted 1 year ago

“Everything went wrong. I ordered a Coco Bed and Mattress for £1844 in Feb 2023 . It arrived and the interior slats were not the right size for bed, they sent more, a week later with another delivery company, same issue, third time they got the right size. I spent 3 weeks on a mattress on the floor and I am 61 with serious arthritis. I was offered £275 compensation, still not received 6 months later. After 2 months sleeping on the bed it started creaking so I said I want full refund. They took it away finally took it away 3 weeks ago and I'm still waiting for the refund. Customer "service" are blaming Accounts. When I ask for a Manager, they are "in a Meeting" This company is all marketing and high prices with low quality products and service. DO NOT buy from them.”

Helpful Report

Posted 1 year ago

“I ordered a storage bed on the 28th of June and it arrived on the 9th of August without the parts that keep the bed together!!! I have been calling the customer service since and they keep saying that they are processing my request and STILL no update on when I will receive the spare parts!!! This is the firs time I ordered from Loaf and it will be the last! I expected excellent service for a bed that cost 2.3k!”

Helpful Report

Posted 1 year ago

“We have had our sofa and love chair for just over 2 years but they haven’t been used often as they were in our spare living room. Since moving recently we have started using the sofa and chair regularly. I have to say that after spending so much money on this furniture, I thought it would last several years. However, even after plumping the large cushions up often, this has got to be the most uncomfortable sofa ever. I would definitely not buy from Loaf again.”

Helpful Report

Posted 2 years ago

“Shocking experience from beginning to end. First sofa had a hole in the back, told it could be repaired on site - the man came to repair it and said it can't. Replaced. Next sofa had the wrong legs. Eventually replaced. Then the button has come off the back seat cushion. Repaired on site. Just popped off again today. We had bought a second smaller version of this sofa which we also ordered tall legs for - they arrived after 4 months and one of the legs wobbles because the hole it goes into is too big. Just totally fed up. Everyone on the phone lines are so nice and try to help but clearly something is wrong with the manufacture and delivery processes. Sort it out Loaf ,people are spending thousands with you.”

Helpful Report

Posted 2 years ago

“Product was significantly damaged when it arrived. The delivery company said they would inform Loaf and failed to do so. Loaf themselves refused to offer the option of replacing the damaged section, only offering the option of returning or exchanging for another item from the clearance section. (Where our sofa had been purchased and advertised as in 'perfect nick'.) I asked why the delivery company had not informed them, delaying the process, and they did not respond not offer any other options. I had been led to expect far better of Loaf.”

Helpful Report

Posted 2 years ago

“Sofa tips forward. Frame broke in 18 month. Uncomfortable. They did give me a new sofa due to broken frame but only after ten emails and phone calls as they kept messing up. Finally delivers the new sofa, not comfy and was the wrong size. I have two sofas from sofa.com which are so much better quality and comfort. Never again”

Helpful Report

Posted 2 years ago

“I bought my Loaf sofa at great expense October '22 and waited several weeks for it, I was really excited for my first proper, lovely luxury sofa but it is SO hard, it makes my back really hurt, it's like sitting on concrete and there is nothing I can do to soften it. I wish I had gone somewhere else.”

Helpful Report

Posted 2 years ago

“DO NOT USE LOAF - we ordered and paid nearly £3000 for a sofa mid November 2022 and still have no idea when it will arrive. Customer service is useless - none of them know anything or care when things go wrong.”

Helpful Report

Posted 2 years ago

“Gorgeous, quality sofa bed delivered today. Delivery drivers did not, as stated on Web site, put in situ, remove wrappings (ad take these away), in order for us to check for any problems. Frame broken, foot broken, and underside torn, photos attached. Received an email offering refund or replacement, another 6 to 8 weeks wait (and quite unapologetic). Very disappointing service for what is clearly a quality product.”

Helpful Report

Posted 2 years ago

“Disastrous !! Gave one star but only because I didn’t know how to give zero stars. Two loveseat deliveries have now had to be declined at point of delivery ….. black marks / ink marks / dirty brown marks !!!! Does this company not bother with quality control checks pre delivery ? Always make the delivery guys unwrap so you can check over whilst they are with you and then take away immediately, saves any hassle. Customer service very helpful but that’s irrelevant if the products aren’t up to scratch. Maybe the company should spend less on those brochures and more on quality control, just a thought.”

Loaf 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“Terrible service 6 months and only now just have the sofa, mix ups with refunds, delivery dates. You email them and it takes 3 days to reply to anything. I got a massive cuddlemuffin sofa £6k no way looks like I spent that, you could go to DFS for similar. Don’t buy a rug they are terrible quality for £650 shed everywhere and more like a towel than rug. Sending back. I’m not happy still with what I have but putting up with it because I really don’t have the time or energy to manage it again. Don’t believe the hope and marketing, I feel for it! Agree with everyone regarding needing a workout to plump the cushions !!!”

Helpful Report

Posted 2 years ago

Loaf is rated 1.3 based on 152 reviews