Loaf Reviews

Name: Loaf
Rating: 1.32

1.3 Rating 152 Reviews

3 %

of reviewers recommend Loaf

Company Reviews

Questions

Metrics

1.3

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Loaf made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy a sofa with feather stuffing! they are hard and go out of shape every day, I have just spent half an hour jumping on them to make it look ok, I will have to do this tomorrow if I can be bothered total rubbish.”

Helpful Report

Posted 2 years ago

“Do not get fooled by the great service pre purchase and admittedly gorgeous looking sofas and materials. The post purchase service is disappointing and the product (in our case, a £3K Podge sofa) certainly isn’t made to last. The shape of as gone after a few weeks, the comfort just after a couple of months. Very disappointed”

Helpful Report

Posted 2 years ago

“After waiting for four months for our sofa and love seat, with a lot of cancellations on delivery etc and parting 5k it’s like sitting on concrete. Plumping the cushions is a workout, you don’t need a gym, it’s included in the plumping process. The love seat doesn’t even plump, it’s just flat and hard. The chaise sofa keeps coming a part underneath. We’ve tried ringing to sort things out, but the company seriously doesn’t care. Why are they so uncomfortable? I envisioned sitting on a sofa that was like sitting on a cloud of lusciousness, now I’m sitting on a lump of concrete and getting a workout.”

Helpful Report

Posted 2 years ago

“Sitting on a stale loaf of bread... Three months ago I purchased the Xl right hand slim jim chaise in cucumber velvet. It was purchased at a discounted price as it had a couple of marks on it. (these marks were mentioned on the web site but no photos were given) and it was listed as in- VERY GOOD QUALITY. Upon receiving the sofa there were several marks, one in particular quite noticeable. The back cushions were extremely hard, and seating cushions were no where near as comfortable as the sofas instore. I highlighted all of this in an email, only to have a response of 'fluff the cushions up.' Now, I have noticed the workmanship, uneven staples, tears, and seams coming apart on the underside/corners of sofa. None of this was made apparent on their web-site. I have decorated my room to go with the sofa- and after many conversations Loaf still refuse to replace like for like with no additional charge to myself for the inconvenience they have caused me. As a family we all looked forward to the 'loaf' experience and have been sadly disappointed by both the quality of the product and service. In my opinion, the sofa, even if bought new would have had same issues with stitching, stapling, and bad craftmanship. The customer service has left me wondering if loaf is just a huge marketing stunt, with little quality behind it, but plenty of loafing? Date of experience: 04 October 2022”

Helpful Report

Posted 2 years ago

“Delay, disappointment and discourtesy Loaf is the go-to place for the disappointment enthusiast. You can delight in the exquisite delay for your furniture (longer than you were told). You can revel in your frisson of delight as you wait in on 2 separate days to have it not delivered by the equally hapless Parcel Force (Loaf's postal pals). Finally, enjoy the character-building process of having to constantly chase and be ignored for 5 hours having sent a complaining email whilst you look anxiously out of the window for a van that probably never left Stoke. If that sounds like your sort of thing, then I can thoroughly recommend Loaf. I nearly forgot to add, if you enjoy being told that you can have a £50 voucher for all your trouble, but then when you cancel the order in wearied defeat the offer is not honoured, Loaf are the people for you. Disorganised, discourteous and dishonourable. If, more conventionally, you prefer to have your goods delivered in a timeous fashion, on the day promised, and with an excellent customer experience, try anywhere else - literally anywhere. You will only be disappointed with Loaf. I suspect that the refund-chasers amongst you may also enjoy the Loaf experience. For my part, I prefer a more orthodox approach to reimbursement. Let us see . . .”

Helpful Report

Posted 2 years ago

“Ordered a sofa & mirror from loaf, was told it would be a 10 week wait…. Got to 11 weeks so I contacted them & they said it would be another 10 weeks. I was informed I could book my delivery slot so I booked a holiday day off work to see in the delivery (delivery window 7am-7pm) the delivery arrives on time & they drop the mirror off but then they guys realise the sofas not on the van so they call the office only to be told it’s still in Birmingham…. I live in London. Loaf selling very expensive sofas & you have to pay upfront & have the worst customer service ever. Will never use them again. If you want fantastic sofas & great customer service check out barker & stone house”

Helpful Report

Posted 2 years ago

“DON’T BUY FROM LOAF! We ordered a sofa back in March of this year. At the time we were told that there was a 8-10 week delivery turnaround, which we thought was reasonable. We contacted them after 12 weeks wait only to be told that the delivery had been pushed back to the start of June but that they would update if this changed. I called them again yesterday and they informed me that the date has been pushed back AGAIN to the middle of July. This will mean an over FOUR MONTHS wait since the order was placed. We look at every possible option when choosing our sofa, as we wanted to pick the right one (and there were a number of other companies we could have chosen who make similar products at a lower price) but decided on Loaf. What a HUGE mistake this was! Their sofas are not cheap (and you are expected to pay 100% up front) so I would have at least expected good customer service, but alas this was not to be the case. When I called them yesterday they said that a manager would come back to me to discuss my order. Of course this has yet to happen. I will be cancelling my order today as this is simply unacceptable.”

Helpful Report

Posted 3 years ago

“Great in store customer service - But when the delivery arrives with the incorrect product - They have no customer care at all Simply tell you they will refund and collect - so crazy as all they needed to do was offer some kind of token some sort of courtesy. Instead > yer okay full refund and collection. Absolutely no stages of discussion- big company treating small customers small - making us feel insignificant- I feel sorry for the fantastic sales team in store as they are backed up by a cold - corporate! Very let down by loaf.”

Helpful Report

Posted 3 years ago

“Ordered Dixie sofa in bumblebee colour paid in full waited three months for delivery sofa arrived with a problem which was in the process of being sorted then last night one of the Springs snapped We have only had the sofa for 16 days!!!”

Helpful Report

Posted 3 years ago

“Ordered Sofa in January told it would take a few months to arrive. Contacted in March assured it would be delivered on 16 April. The week before I received emails and texts confirming it would be delivered for certain on 16 April. Totally relying on this I disposed of my Sofa. I was phoned on 14 April and told it would not be delivered. In their own words they could not say whether it would be weeks or months before it would be delivered. They were totally unapologetic and refused to pay any compensation.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A SOFA FROM LOAF. There must be better companies out there that have excellent aftercare. I bought two sofas last June, delivered in August. They are now 7 months old and one has snapped in the middle!! You then have to wait 3 weeks for someone to come to see it. Not ‘Loaf’, some other company that Loaf has contracted to. You have to take a days holiday as they give you an all day appointment, but the loaf customer service will pacify you with ‘they’ll let you know the two hour window the night before’! Not two hours but four hour window. Only to get a text the next morning to say the technician is ill so can’t come!!! Why as the customer am I being inconvenienced? Will they expect me to take another days holiday for a faulty sofa?! You pay such a lot of money for these sofas, the expectation is that you will get excellent customer service but you don’t cause the customer service can’t do anything as it’s all down to the company that they’ve employed to do the checks. Did you know that when you buy a sofa from loaf? They are excellent when they want to sell you the sofa. Do they make that clear? It’s ridiculous.”

Helpful Report

Posted 3 years ago

“Bought the most expensive sofa after testing a very comfy one in the showroom. It’s shocking. Slopes forward so you can’t sit on it and cushions go flat after one use! Dont buy!”

Helpful Report

Posted 3 years ago

“terribe !!!! i ordered 2 weeks ago my sofa that was supposed to be delivered 8 weeks after. 6 weeks now i called them to ask when they think they will delivered it, they told me the sofa wasx not ordered because the number of sofa was set to 0 when i have the bill with quantity 1 !!!! the manager said they will come back to me after 72 h, 3 days after she simply informed me that the sofa was just now ordered and no sollution !!!! shocking , unprofessional and for me a scam ! these are not cheap sofas and teh money they took it day one so no excuse especially after reading the reviews they seem to behaving like this with all customers !! i am so furious and they put in. a very very bad situation , i simply cannot have two months with no sofa ! they have to respect teh contract !!!”

Helpful Report

Posted 3 years ago

“Worst customer service. Original sofa sent damaged. Replacements has taken 2 years after more damages, zero quality control and zero communication between their delivery company and their customer service. Still haven’t had my replacement delivered. 6 days off work over 2 years waiting for the delivery. Don’t ever but one of their sofas. They are a terrible company to deal with.”

Helpful Report

Posted 3 years ago

“We ordered our sofa in October, handed over £4,500 and was then told it would take 3 months to deliver. We felt thIs was realy bad but decided to go with it (Chrismas, covid, Brexit enforced delays etc) The sofa was due to be delivered this weekend on the 12th Feb and I have been receiving confirmation emails all week around this delivery. THEN, on the 10th Feb I got a phone call out of the blue literally saying "there was a problem/shortage with your fabric and you need to wait another 6 weeks. So!" SIX WEEKS!!! On top of the already FOURTEEN WEEKS? Are you trying to tell me you find out the day before delivery that the sofa hasn't actually been made at all? Don't you have supply chain management? You didn't order the material 3 months ago when I gave you £4.5k? You didn't know a month ago and think of offering different fabric? ABSOLUTELY SHOCKING SERVICE LOAF! I now feel like I am been blackmailed - I can't cancel the order as I end up with nothing! AVOID THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Wow I thought I was pretty savvy in cutting through the marketing hype and being practical at buying something I knew would be a good investment.. BUT, I fell for it and bought a sofa from Loaf!.. the sofa is like sitting on a bag of cement, the cushions slope so your falling forward for most of the time…. Not good for your back!!… I can’t even look at it anymore never mind sit on it… total waste of money…”

Helpful Report

Posted 3 years ago

“Nothing like the illustration in their brochure, The seat cushions are about half the thickness as shown in their catalogue and are so flat your sitting height is so low that with your feet on the floor your knees are up near your chin. I had to buy new longer feet/legs to get it to a height that you could actually get up from. I contacted them and as yet have not received a reply or acknowledgement. Not at all what you would expect at the price, which is certainly at the top end compared to other suppliers. The best advise I would give is never buy a sofa that you haven’t actually seen finished before parting with your money and certainly not from Loaf.”

Helpful Report

Posted 3 years ago

“Not sure where to start with this review. Probably the worst service for anything I have ever bought. Ordered a matching love seat, armchair and footstool, and a separate occasional chair. Waited 12 weeks with excitement and anticipation, delivery day arrived. Decided to unwrap furniture ourselves in our new garden room, thought, that love seat looks small, only to find it wasn’t a live seat as ordered, it was another armchair in a different colour. Hugely disappointed. Contacted Loaf. Apologies given but from this call, through to numerous others, all we were given were excuses. Our love seat seemed to have just disappeared. To cap it all, if we wanted another we would have to wait 4 months. So after a lot of deliberation we decided not to have another one. But, we couldn’t have OUR money back until Loaf had received the ‘wrong’ armchair back! I will never buy from them again. Chairs are lovely, customer service is the worst ever. No apology ever given.”

Helpful Report

Posted 3 years ago

“After buying a bed from Loaf several years ago (that I still love) I spent a small fortune on Loaf furniture to furnish our new house, I bought 2 x crumpet sofas and 2 x crumpet armchairs (among many, many other things) and I'm absolutely devastated as I spent a big part of my savings, it's the most uncomfortable sofas I ever have sat in. The cushions are hard as rocks and slope forward, no matter what I do, I've even put rolled up blankets under them to try to stop it. I can't afford new sofas again and I'm really, really sad about the whole thing. 😔 I did find costumer services very helpful and professional at the time of purchase and the furniture is gorgeous, but the sofas can hardly be sat in they are that bad. My husband got parkinssons and is uncomfortable anyway but these sofas are unbearable for him. I will have to try to sell them on again but I'll never get what I paid for them. I can not explain how disappointed I am”

Helpful Report

Posted 3 years ago

“I purchased a extended table and sugar bum sofa in May 21 thé table was delayed by 2 months when it finally arrived it was faulty. We waited another month December 21 2021 and it was replaced only for the leg to nearly fall off. They then sent a third replacement and the leg was split the delivery man fix it but we are waiting for the 4 table which they know say they will quality check before we get it Then the sofas we received could not be put together a and we was promised it would be fix someone came out and said we would be sent parts after a month we have been told it is unrepairable and we will have to wait for a replacement They have offers some compensation on two occasions but this does not cover the amount of time communicating and having to wait in on for deliveries also to not quality check 4 products is disgusting I will not be purchasing off loaf again and would encourage others to dos the same unless they start to quality check furniture”

Helpful Report

Posted 3 years ago

Loaf is rated 1.3 based on 152 reviews