Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 875 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

Write Your review

Tell us how Loot Crate made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order during their Black Friday sale and they failed to ship by Christmas or give me any ETA of when it would ship. It still hasn't shipped a week into January. These guys are a joke. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“I placed an order on November 7th and it still has not shipped and it is now December 20th”

Helpful Report

Posted 6 years ago

“Loot Crate has TERRIBLE customer service and completely unreliable delivery/shipping dates. I ordered 2 6-month t-shirt subscriptions for Christmas presents back in October. It's now December 19th and I just received a Loot Crate box with crappy leftover toys... not the two t-shirt subscriptions that I ordered. They will not provide customer support over the phone, you have to email them and wait 48 hours for a reply. It's 5 days before Christmas and I'm SURE they won't be here in time. UNACCEPTABLE!”

Helpful Report

Posted 6 years ago

“What went wrong? What went right I ask myself? Nothing. Not one thing was handled properly by this company. Ordered my product at THE END OF JUNE! I ordered once with Loot Crate before and had no issues and it was the perfect gift for a Rick and Morty fan who's birthday was July. Well, lo and behold, no shipping information was sent. Chased it up in August and they said issues with shirts. Sorry for the delay. Expect shipping by 15th August. That came and went, then it was "expect shipping by the end of the week." Well of course that came and went, then it was "expect shipping information from the 8th to the 31st of September". You've gotta be kidding me? Pretty sure my friend thinks I'm lying I even ordered him a present so many months ago because this customer service is such a joke it's almost like I'm weaving the most elaborate lie I could muster. Thats not all: they gave me a $5 refund when they missed the 15th August date, and apparently sent out an email offering $10 for Loot Vault as compensation. Well that email was never sent to me, merely copied and pasted in a cusomer service email with the code omitted. I actually laughed at how poorly they have thought it all through. I sent an email back saying I would like proper compensation that would not require me to deal with this company again. Why would I want another $10 to spend on their site again? I probably wouldn't see the damn order until December 2020 by the way they send out items. All customer service is ran from international countries with broken English which makes the whole company seem less legitimate by the second. Anyway to top it all off, I suddenly get a full refund from PayPal! Great I thought. Except they have literally told me (after I asked for compensation for the delay not Loot Vault credits) "We have ran out of July items. Sorry. Here's a refund". You're kidding me? You are actually joking right? So you take my money, keep me waiting for two months to tell me you ran out? The full email I recieved is below. They have completely wasted two months of my time. It is shocking. I was gob smacked that they are actually still in business. How they can take people's money and then just tell then two months after that they have simply ran out is beyond me. Do not use this company. Hi Natalie, We do apologize for the inconvenience. It seems like the crate was not shipped out due to a warehouse error. Unfortunately, we already ran out of any July Crate/Items. I have refunded you for the crate. Please allow 2-5 business days for the refund to reflect on your bank statement. Sorry for the inconvenience this may have caused you. You may use this code for a $10 Loot vault credit. Once again, we apologize for what have happened. James C. Loot Crate - Customer Support (Ps I have been told three different stories as to why my crate was never shipped - first they had ran out of T-Shirts, second was just "an issue" and lastly it was a "warehouse error". If you're going to lie to me at least make it consistent.)”

Helpful Report

Posted 6 years ago

“Ordered my crate 3 weeks ago and I've yet to receive even a tracking e-mail let alone actually receive the damn thing... Do not use this company.”

Helpful Report

Posted 6 years ago

“I have been waiting for my May lootcrate what was supposedly mailed out May 30th when I received an email with shipping tracking information. I was unable to track the shipment with the tracking number provided so I contacted lootcrate and was told that I received the shipment notification in error and that my crate would be shipped out soon. I then tweeted them on June 20th asking about my missing crate, I was told that some crates have STILL not shipped. I then tried to contact them through email as directed on their social media since they are telling people on Facebook that June's crates are shipping??? Why are June crates being shipped of Mays haven't even gone out yet. I have still not hear anything back from them via email. Then today I posted on their Facebook page asking about my missing crate, big mistake clearly because all they do is delete your post so no one else can see it!! Seriously what the hell is it with dodgy companies like lootcrate who spend more time covering their tracks on social media instead of actually dealing with the customers who only want what they paid for.”

Helpful Report

Posted 6 years ago

“Seriously ridiculous company to deal with. Haven't received any crates in 2 months. They do not respond why via and if you post ANYTHING that's not completely positive they will delete it from their Facebook page so that no one knows how crappy they are. I have attached posts from Facebook that shows they delete anything that draws attention to the fact that there is clearly a lot of people who are missing their crates and loot crate don't want to do anything about it.”

Helpful Report

Posted 6 years ago

“I paid for my subscription, yet it has been two months and I haven't received anything at all. Getting in touch with any type of customer service is impossible! I had to comment MULTIPLE times on their public Facebook page in order to finally get a response..their response? "Our customer service team is FILLED with live people and we will get to you within 48 hours of your request!"...yet, it was well after 48 hours, and STILL no response other than that comment. JUST AWFUL! Please do not waste your time or money with this company, you will TRULY REGRET DOING SO!!”

Helpful Report

Posted 6 years ago

“I started the subscription for my son about two years ago and back then, it was great! The 'crate' was packed full of interesting and exciting collectables. However, the merchandise selection seems to be steadily declining, to the point of my deciding to cancel the subscription. For example, my son's crate arrived yesterday. Inside was a t-shirt, a small, rather cheap Star Wars themed colouring book, a packet of 'Loot Crate brand' coloured pencils, a pin, some patches and a figurine of Rocket Racoon. I would say the value of the items would be around $30AUD, less then my monthly subscription. Opening the Loot Crate used to be an exciting event for all the family - now it's a passing glance with most of the items left on the kitchen table. I mean, a colouring book with Loot Crate pencils - that's what did it for me. Maybe at 13, my son is too old for Loot Crate? Although I took took out the subscrition upon the advice of Podcaster Tom from The Complete Guide (still funny after all these years), I'm pretty sure this Podcast is not meant for the under 15's. Anyway, very sad to see the decline of what was once a fantastic monthly treat. I must add that when a crate went AWOL last year, the customer service team dispatched a replacement right away, no problems, and I was very grateful.”

Helpful Report

Posted 6 years ago

“Loot Crate delivers quality memorabilia right to your door every monthfor an affordable price. From a range of any tv show, movie, or game, there is something in it for everyone! I love Loot Crate!”

Helpful Report

Posted 7 years ago

“I really enjoy Loot Crate and the items contained in it. What I don't enjoy is the amount of time it takes to ship to Canada. Tomorrow is September 1 and I'm still waiting for my August Loot Crate.”

Helpful Report

Posted 7 years ago

Loot Crate is rated 2.1 based on 875 reviews