Name: loveholidays.com
Rating: 1.18

“Overbooked hotel - arrived to be told this and that we were being moved. Hotel we chose was for sentimental reasons as we stayed here when got married and it was out anniversary day. I had keep calling they as to what was happening as didn't like hotel moved to, no communication from them and did not move us as requested. Ruined our anniversary day and keep us in limbo next day, I had to again chase them as to what was happening. Two days of holiday ruined with stress and upset. Never again book with the. Was promised a call from the customer services manager - never got it- says it all!”

Helpful Report

Posted 8 years ago

“I have never experienced such terrible service from a company. Sean inparticular has just refused to help in any way, been rude and sarcastic and then hung up on my mid sentence! Working in a call centre myself I know this is unacceptable, I was not verbally abusive to Sean, I did not swear at him, I did not deserve to be hung up on he merely refused to help me. I will be taking this further sean. Mandy on the other hand was extremely help ful when I rang back, transforming the call from the tears Sean had caused unto laughter. Absolutely disgusted. Unfortunately for you Sean I have found the email address for complaint and will now be complaining about you also.”

Helpful Report

Posted 8 years ago

“Their website has old hotels idk descriptions and they even issue ATOL certificates for ceased trading hotel. Please see this link on TripAdvisor https://www.tripadvisor.co.uk/ShowTopic-g1-i12290-k8601577-o20-Love_Holidays-Bargain_Travel.html They refused to accept they mislead me on hotel. Description said it was City Hotel in quiet location. In reality it was an airport hotel who had taken in Syrian refugees waiting for deportation from Greece and to add insult the hotel had ceased trading so my ATOL certificate they issued was for the old hotel and ownship. BUYER be aware you could end up donating money to their profit pit.”

Helpful Report

Posted 8 years ago

“Hotel had changed its name and target tourist customers- now where on Love Holidays website did it have updated description, expected me to spend my family holiday in an airport hotel that was described as peaceful city hotel in quiet location- how is an airport hotel in a peaceful location. no refund cut me several times on phone, didn't re issue ATOL with new hotel name thus no protection abroad - No refund no apology”

Helpful Report

Posted 8 years ago

“Absolutely terrible. Booked a holiday for a friend. When I made my original booking, the confirmation came back with the wrong dates, only to then be told that the hotel was non refundable and no amendments. So....£132 lost, + costs to amend the flights. Rebooked for the correct dates, and all seemed fine. Sadly our friend suffered a stroke and was unable to travel. Contacted loveholidays, who informed me that of the £500+ paid, I wails get £261 refunded. Another email followed, stating the had made a mistake and the hotel was non refundable again, At least Dick Turpin wore a mask to show he was a robber. I will never use this company ever again. Every trick in the book to get your money”

Helpful Report

Posted 8 years ago

“Totally TO NOT USE COMPANY , I have booked a holiday with them, got in my resort, surprise, a room totally different then what they advertise. I complained on the spot, lovehollidays in resort complain team told me to wait until my return. Due to the bad conditions of the room, after 2 days I moved on my own money to another hotel. Complained on my return with pictures from the resort and they respond that is the same room from the advertise despite clear it wasn't. I have never received answers back to my complaint and over the phone Cheryl Wilson told me they are not responsible to ATOL as they use a 3rd party to book hotels , with other words...I can't do anything legal against them. She didn't respect any return calls , always made me feel like a idiot , so they deserve clearly the reviews received everywhere, I am sorry I didn't pay attention to the reviews before booking with them.”

Helpful Report

Posted 8 years ago

“STAY CLEAR of this company, complete fraudsters, I cancelled my holiday 8 months before it was due, the cancellation charges alone were half the price of the holiday. I've no doubt this company will investigated and appear on Watch Dog in the very near future. They get a big fat zero out of 5 unfortunately it did not give me this option.”

Helpful Report

Posted 8 years ago

“Booked a holiday found a hotel and dates Booked and they changed the date to over a month later rude customer service and want another £woo to change to the dates I wanted anyway absolute scam don't have nothing to do with them what a rip off absolute fuming never ever use them again Booked for Sep 12 going October 16 when they will be shutting up”

Helpful Report

Posted 8 years ago

“Awful company. Booked to pay over 10 monthly instalments. Received confirmation that we had two payments to make to cover all monies. First being next month second next year on the month we travel. Numerous phone calls, rude operatives. Made a complaint, received email response from someone that was illiterate and rude telling me they'd looked into the case and id apparently selected the low cost option and not the direct debit option. This was not true, but even if it was, why couldn't it be changed after 12hours of booking with them? They offered no resolution, no support, nothing. I'm now left with a holiday I need to pay 50% for within the next few weeks. Disgraceful. Misleading, poor responses, complete disregard and total lack of support. Committed to them now, but would not use them again after this experience. Avoid like the plague.”

Helpful Report

Posted 8 years ago

“An absolute shambles of a company who are quite happy to take your money but not acknowledge issues and problems. Apparently it's acceptable to have dirty rooms, rude staff, ant infestations, quite frankly dangerous electrics, move you from the hotel you booked and paid for to another. Quite frankly avoid this company at all costs!!!”

Helpful Report

Posted 8 years ago

“Simply terible customer service to change our hotel takes 10days they don't do nothing on the phone like a kindergarten:(”

Helpful Report

Posted 8 years ago

“Their booking system changed the dates of my holiday of its own accord and then they had the audacity to want to charge me £150 to change the dates back. WOULD NOT TOUCH THIS COMPANY WITH A BARGE POLE. Crooks, cheats and extortion racket.”

Helpful Report

Posted 8 years ago

“giving travel agents a bad name!!!!!! I booked a holiday to Malta with love holidays five months ago, we were/are due to fly this friday 7/72017. last Monday i decided to go on to the hotel website to show my two young children where we would be staying, there was a notice on the hotel website informing all guests that due to major building works being carried out the hotel would be closed. i immediately contacted love holidays who said they had no idea that the hotel would be closed but assured me they would find me a like for like hotel ( i had paid in full for a 4* all inclusive) after waiting 48 hours and love holiday not returning my call or replying to any emails i spent 40 minutes on the phone before i eventually got through to Jack Roberts. Jack told me that they were still waiting for their suppliers to find me a hotel and i would just have to wait..... after ringing them 5 more times over a couple of days (at this point i was due to fly in the next 7 days) and being fobbed off with the same excuses "it's not our fault" " we are waiting still" we are doing all we can" Jack eventually offered me a half board one bedroom 2star tripadvisor rated apartment and wanted me to pay £127 more than my 4* all inclusive hotel because lets not forget ...." this is not love holidays fault" after refusing their poor attempt at a like for like replacement Jack told me i was more than welcome to cancel and i would get my money back with in five working days. however, love holidays will only refund the money for the hotel and not the flights because " its not loveholidays fault" I've had to go around local travel agents in an attempt to find a suitable hotel for me and my kids, this proved to be quite difficult due to the time of year so I've ended up having to book a completely new holiday and destination with a different company. i'd advise anyone thinking of booking with love holidays to think again. they have awful customer service, they will use every excuse possible they will accept no responsibility and they are generally just rude people. i have contacted ABTA and they are looking into how I've been treated. Paul Foxon”

Helpful Report

Posted 8 years ago

“Our bus did not turn up we had to be outside of hotel for 142am still at 240 am nothing we had to flag a taxi to take us to airport what we paid £30 we never received a phone call or e mail we got talking to othere s that jd to get taxis a couple In there 70s how shocking”

Helpful Report

Posted 8 years ago

“I booked accommodation online 48 hours ahead of traveling, for dates in June 2017, confirmation has some random dates in November. When I queried it I was told that "sometimes the dates change to the cheapest option if you press the "back" button". I didn't do this. The hotel agreed a refund, loveholidays.com are withholding my money as it is non-refundable.. yes, as I booked 48 hours in advance, and not for random November dates on the confirmation. absolutely shocking. BEWARE OF THE BOOKING PROCESS.”

Helpful Report

Posted 8 years ago

“I booked accommodation online 48 hours ahead of traveling, for dates in June 2017, confirmation has some random dates in November. When I queried it I was told that "sometimes the dates change to the cheapest option if you press the "back" button". I didn't do this. The hotel agreed a refund, loveholidays.com are withholding my money as it is non-refundable.. yes, as I booked 48 hours in advance, and not for random November dates on the confirmation. absolutely shocking. BEWARE OF THE BOOKING PROCESS!”

Helpful Report

Posted 8 years ago

“Have tried unsuccessfully since June 16 to contact this company , left phone messages to no avail and without any response from them. Do not rate this company at all seems that once you have booked and paid they just don't want to know. A BUNCH OF COWBOYS AND WILL NEVER DEAL WITH THEM AGAIN ANS I STRONGLY ADVISE YOU NOT TO DEAL WITH THEM EITHER”

Helpful Report

Posted 8 years ago

“I booked a family holiday early this year which was fine-straight through, booked and everything was fine!! Then I went to enquire about adding an additional person to the booking and no one wanted to know!! I was on holiday a number of times for 3hour periods and got sick so hung up..I then had to submit online and wait 72hours.... after that time, still no response until I complained on twitter another 24houra on. Think is a shocking way to treat customers and they will not be getting and repeat business from me..... shocking!!!!!”

Helpful Report

Posted 8 years ago

“booked a week away, and paid for the flights and hotel. Got an email response to tell me my payment was pending and may take 48 hours. - I got another email the next day to tell me that the price of the flights through jet2 had went up £37.40 and my flights hadn't been booked and had to contact them to book these. I then tried calling them and sat on hold for over 20minutes before getting through to someone, Then was put on hold again after explaining the situation and giving all my details. As I was on hold I looked up flights myself and found they were actually cheaper than the amount they were asking for and told them that when they came back. They then booked my flight at the new price I managed to find but couldn't give us seats together which I had to add to my booking myself. I found this a bit of a pain and unprofessional as they kept chopping and changing the prices. In the long run its probably better booking with the bigger more well known companies as at least you can guarantee what you are getting.”

Helpful Report

Posted 8 years ago

“Booked twice with love holidays, Left me high and dry the first time with no hotel or suitable replacement. This time they have failed to inform my flight has been moved to a later date so i now have to find my own accommodation for a night. Only found out 10 days before when sorting out boarding passes. They told me they would pay and then reneged. I really like the website but the service is awful. They use the line they are just the middle man so cut them out. I paid a £350 phone bill first time i'm out of pocket again second time with a kids party i'm losing my deposit on. Disgrace”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews