loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,254 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a room through the company only to receive an email after I had paid to say that the room I booked had increased in price by $3500. The only reason I booked my holiday to the destination was because of such a great price. Not a good way to do business.”

Helpful Report

Posted 6 years ago

“Do not book with love holidays. On booking my holiday in February 2019 I had access to all the facilities of the hotel I booked to stay in. Through changes made since I do not now have access to the facilities I originally booked for. Infinity pool bar areas etc love holidays have basically said it’s my problem not there’s they are unwilling to give me access to these areas and are demanding I pay for it as an upgrade bare in mind I have payed for the whole holiday and originally had access to everything !Staff are un educated in what they tell you. Very unhelpful nor bothered about ruining a family holiday “just book another hotel” was the first customer service advisors suggestion !! Avoid avoid avoid”

Helpful Report

Posted 6 years ago

“AVOID! We booked a holiday online at a fixed price, only to be telephoned hours later by a man threatening to cancel our booking unless we paid £150 more, as the holiday had for some reason gone up. We agreed but days later the holiday is still advertised for the same price. Love Holidays stated it’s our own fault for agreeing and that now we have to pay more. WARNING, your booking is not booked and they will pester you on the phone for more money. LOVE HOLIDAYS = SCAM!”

Helpful Report

Posted 6 years ago

“I just came back from hurghada egypt it was the worst holiday in my live booked through this scam company . Never ever think of use this company again and never recommend it to any body I have been through hell because of this unprofessional careless greedy company in the last few days which under any circumstance unacceptable. Even tho after so many emails with them. Just before I fly to Egypt and I was clear in my e mails with them If there are any kind of problem I would cancel my booking And after long international phone calls to England From Egypt which unbelievably costly . And the out come is They cancelled my booking took my Money and Never cares to answer my e mails Please use any other decent company Booking.com Etc Stay away from this scams”

Helpful Report

Posted 6 years ago

“We have just returned from Spain, cannot criticise everything went perfectly, will book again with this company.”

Helpful Report

Posted 6 years ago

“Booked online with this co. Website didn't accept my payment, hence I booked with another company. Guess what - payment went through and now I have two bookings for the same place. Explained situation to them and guess what - no help at all. Expensive lesson learnt Keep away from this site.”

Helpful Report

Posted 6 years ago

“Absolutely unacceptable Co. Made a booking paid deposit only to find 1 hour later that the Hotel was fully booked, Love Holidays contacted me within 3 hours, re-booked my partner and I into another room, only to find 10 minutes later that the room was fully booked! No apology no kiss my back side nothing AVOID THIS HOLIDAY CO. LIKE THE PLAGUE”

Helpful Report

Posted 6 years ago

“14 % discount to be applied to hotel booking. These clowns ran around in circles for 15days. Never applied discount and I paid in full. Now I have to chase these for a refund of €353. I've been listening to absolute nonsense from them for quite some time now. Used them regularly before. This will be last time. Regards Karl Gunnery”

Helpful Report

Posted 6 years ago

“It’s so sad to find out that such a popular app does this kind of nonsense. They do not even take into account your personal circumstances even when u explain...all u get is “sorry but you still need to pay charges for cancellation” pretty much summed up. My deposit was £50 and they want me to pay £200 on top of that when my flight is in September! Nonsense. Wish i had read reviews before booking”

Helpful Report

Posted 6 years ago

“Terrible scammers just getting ur money hurry up before it's too late idont book anything with them before it's too late if u want real website that's actually easy to book heres one booking.com”

Helpful Report

Posted 6 years ago

“I booked a holiday a few weeks ago, I recently lost my dad to cancer 3 days ago. I tried to cancel the holiday and they told me to pay half the price of the holiday. I explained my situation and all they could say was “sorry for your loss but you still need to pay the money” please DONT GO WITH THIS COMPANY!!! it’s seriously not worth the drama”

Helpful Report

Posted 6 years ago

“Never ever buy from them”

Helpful Report

Posted 6 years ago

“I wouldnt even give 1 star, honestly APPALLING company... was an obvious error once I had made the booking and spoken to our hotel directly. Hotel advised they refused to allow Love Holidays to use them and I discussed with Love Holidays only to be told there was a mistake and that all would be fine etc. A few months pass by and less than 4 weeks before we are due to leave we are informed theres been an mix up with the booking number and the hotel cant accommodate us... oh bl00dy really, how convenient! They wanted to put us in a hotel with a lower rating, lower class/ smaller room, miles away from the beach when our original hotel was literally overlooking the beach! I raised a complaint with LH and suddenly they could reimburse our original hotel, but not our original room. So they wanted us to have a room a 3rd of the size for the same amount of money!!!! A room that costs a lot less per night! Now for us to cancel they will not reimburse our flights or transfers!!!!! Honestly disgusting company and they are now completely ignoring all our correspondence and not even refunded our hotel!!!! Tried live chat, email and phone and got no where!!”

Helpful Report

Posted 6 years ago

“LOV1012728PT cancelation at 7 days a go... And haven't seen my money back. . The worst company for booking hollidays that I tried... No one answer the emails... And probably i have to pay a phone call for england... Use booking.com or another one... Not loveholidays! I canceled because they gave me a voucher with a phone number that doesn't work... I tried for several times to contact all emails from lovehollidays and none of them gave any kind of feedback”

Helpful Report

Posted 6 years ago

“holidays advertised not available and had to wait 3 days for a refund and ended up booking through another company 3 days later when cost had increased”

Helpful Report

Posted 6 years ago

“Do not use this company! I have just returned from a trip to Barcelona booked with them. They charged me for a return transfer which they failed to do. They made no attempt to arrange a transfer once I arrived and left me to get myself back and forth . They did eventually repay my expense and refund my payment but this was less than satisfactory ss they didn't care how I was to get to and from the airport at all.”

Helpful Report

Posted 6 years ago

“I had a booking for me and my partner for our anniversary I was really looking forward to it, but now I have been beyond stressed and have been looking for a last minute holiday. I spent £2100 for this booking which I thought was reasonable for a 9 night stay. I made an amendment online to upgrade my room from a junior suite to a privilege room, as I made the booking on Manage account on my phone I did not notice that the system had automatically set a default of my original board basis which was all inclusive to bed and breakfast, it was only when I received the email confirmation 5 minutes after the booking that I had noticed that it had changed my original board basis. At this point love holiday had charged me an additional £110 per person for this amendment. Now to change my board basis with the new room to all inclusive which is what it should have been in the first place it costed me £550. At this point my booking had gone from a total of £2100 to £2900. This is not little money, this is a huge amount. I called and called and spoke to numerous advisers that were simply unhelpful. I don't even think they are looking into ensuring that when a customer is changing their room type that they are also changing their board basis. I have spoken since to many different holiday companies who all agrees with my confusion of this incident. Love holiday has ruined an enjoyable holiday for me, they are money grabbers to confuse customers to spend more money, They did not offer any discounts or anything for this incident. The manager and supervisor showed little remorse. Please if you are reading this do not book any holidays on this website, any mistakes that are made in your booking you will get charged almost double. It's crazy to me that a change I made in 5 minutes there was absolutely nothing the company could do. NOTHING. But expect me to go on holiday and enjoy it? Ridiculous. DO NOT BOOK FROM THIS SITE, will be posting this on all my social media and blogs.”

Helpful Report

Posted 6 years ago

“Booked a hotel room only and selected the small deposit option not the non refundable option. This was just in case I needed to cancel it. I was not informed that I’d be liable to pay the full amount and that the booking was non refundable until I’d made the small deposit and received the confirmation email. So I called them and told them that their site is misleading and that I would not be paying a penny more. After being put on hold for up 30 minutes the guy I spoke to came back and agreed with me! However the finance department still keep sending me invoices so I’ve also called ABTA. This company is not an honourable business and should also be reported to Trading Standards!”

Helpful Report

Posted 6 years ago

“Bunch of rogues! Clients beware! I cancelled my holiday at the start of February 12 weeks prior to going. I used there online service . I was prepared to lose my deposit and put a line under the matter. I was astonished when the company then tried to take the full balance . I contacted the company imediatley and explained the situation and they alnoledged my cancellation . I asked for all correspondence to be forwarded and told them not to attemp taking another payment . To date they have sent no information, do not reply to emails and have tried to access my account 36 times . This company are complete crooks . Please do not get involved with this rogue outfit . Matter now in the hand of ABTA”

Helpful Report

Posted 6 years ago

“DO NOT USE LOVEHOLIDAYS IF YOU WANT TO HAVE A NICE HOLIDAY! My husband and I booked our NYC trip with loveholidays a month ago. We gave them a call to enquire about the rate we saw online, and happy with the total amount we were given, we booked our holiday with them on the phone. When we received our receipt through email, we found a hidden clause in their terms and conditions which was not disclosed to us before we booked, that we are to pay the compulsory facilities fee of $35/person per night at the hotel. With our 6 day holiday, this meant that we were supposed to pay another $420 EXTRA, on top of what we already paid which is a substantial amount!!! We have looked at other sites like booking.com and they clearly state if there will be an additional fee to be paid at the hotel. We called back loveholidays to complain that this additional substantial cost was not disclosed to us before we made the booking on the phone but the rude lady on the phone ended the call abruptly and said it is not her problem. To add insult to injury, we were also mis-sold the breakfast, because we specifically asked if it would be a buffet breakfast rather than a grab and go croissant & coffee breakfast, and they confirmed that it would be buffet. But when we got to the hotel, the reception said they only offer grab and go. BEWARE of LOVEHOLIDAYS. Their information is misleading, the staff are rude and sneaky, and you might end up paying a lot more than you intended which is what exactly happened to us.”

Helpful Report

Posted 6 years ago

loveholidays.com is rated 1.2 based on 2,254 reviews