loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took money from me after they cancelled my hotel booking. Now I can understand if it was a package holiday and they’d already paid the hotel and flight. But now they won’t answer their phones,emails and chat line.”

Helpful Report

Posted 5 years ago

“I've had some wonderful holidays with LH before...but would not touch them with a barge pole to be honest now..Yes this is an epidemic happening which we are ALL trying to deal with...trying to get my refund for monies paid for my holiday and flights cancelled through no fault of mine is mindblowingly difficult...why oh why are they putting us through this at a time of global unrest when if they could have released a statement saying ALL money will be refunded to all but we need to do so in date order of cancelled holiday...no they have left all all in the dark begging for OUR money back...needless to say will not be using again”

Helpful Report

Posted 5 years ago

“In light of the emotional struggle, and financial hardship that most of us are going through at this difficult time, you'd expect companies to act in a reasonable manner. Suffice to say , I will never use loveholidays again and would advise anyone who reads this to steer well clear. They are appalling on my opinion and deserve to go out of business. I don't need to say why, all the other posts say enough about the way this organisation is treating its customers. Nothing short of theft!!!”

Helpful Report

Posted 5 years ago

“Although I appreciate the fall out from the virus outbreak is unprecedented, it's times like these where it becomes evident how much an organisation values & supports their customer's. I'm completely shocked by Love Holiday's handling. Lack of communication & transparency, flouting regulations, instilling anxiety as well as the degradation of their customer's literally 'begging' for a refund that's legally theirs. What on earth? I've sent an email & two messages politely requesting my refund which still haven't been acknowledged despite my travel date coming & going. Shame on you, Love Holidays.”

Helpful Report

Posted 5 years ago

“Not happy as Ryanair has cancelled flights to Malta 29th april 2020 and offered refund but love holidays are only offering credit note - due to the pandemic we don’t want to go on holiday abroad for many years if ever again plus we don’t know we stand with our jobs and we have £303 balance by 15th april next week (which we won’t be paying as we are worried Live holidays may go to the wall and we will lose it all”

Helpful Report

Posted 5 years ago

“Money laundering liars, thieves and crooks.”

Helpful Report

Posted 5 years ago

“Booked package holiday with you which was cancelled and you refunded for hotel only in vouchers but not the £580 for flights. You said to contact airline myself and they in turn said it was booked by yourselves. Now you're saying you have to wait on refund from easyJet before you refund me. This is not how ABTA package holidays have ever worked it is your rules and you moved the goalpost. Customer service and attitude is diabolical.”

Helpful Report

Posted 5 years ago

“Refusing to give me a refund and when I spoke to someone on live chat they disconnected the session whilst in the middle of the conversation”

Helpful Report

Posted 5 years ago

“DON'T BOOK. SCAMMERS. Complete headache, they took our money so easily when we booked our holidays. Now that has been cancelled they are giving us such a painful experience to take our money back and they don't even give you your money back. Thay give you a voucher with half of the amount we originally paid them. Such a thief company.”

Helpful Report

Posted 5 years ago

“Am getting nowhere so submitted a complaint via Resolver, LH sent my Resolver complaint straight back to me saying they have closed the case. No point in dealing with this lot, they jus out to rob innocent people blind.”

Helpful Report

Posted 5 years ago

“I was affected by Covid19 and couldn’t go on my planned trip to Prague in March 2020. I received my refund for my hotel but still haven’t received my refund for the flights. EasyJet confirmed they sent the payment to Loveholidays on 24.03.20 yet they still haven’t sent it over to me. I’ve spent days trying to contact them on their live chat as phone lines closed. Got through once and was told they hadn’t received it and ended the chat. So disappointed with the service.”

Helpful Report

Posted 5 years ago

“I have been awaiting a refund for over 3 weeks which has yet to be processed, each time I contact them they tell me the refund is in a queue or a ticket has been raised with the most recent comments that, ''my booking is in the automation queue'' and with no reference to any concerns raised. I am not so much frustrated with not yet receiving a refund but the way this has been handled by them and the continuous use of internal phrasing when speaking to customers I find to be very poor from a customer service perspective. Each time a concern is raised through their portal it is closed their end by an advisor who replies without any further update simply reiterating what I have been previously told. I will be hesitant to use them again to book a further holiday as this would have been my intention once travelling is again an option. It is a shame that during a turbulent time for this industry that they haven't set a better example of putting their customers first instead choosing to withhold funds due to the cancellations they are receiving.”

Helpful Report

Posted 5 years ago

“Lh are terrible company, they have stolen my money, I've had a credit note for half value of my holiday, unbelievable how can they get away with this, bunch of criminals”

Helpful Report

Posted 5 years ago

“I will NEVER use this company again! Been trying to get in touch with them since 8/3/20 still no response or acknowledgment a month on! Trying to stop them from taking payments for a holiday that’ll be cancelled due to the covid situation! Bank can’t help until money has been taken but why are love holiday still taking money from people? Because they’re keeping the cash and issuing vouchers! We even tried to change the dates of our holiday to next year but received a request refusal the following day! THEY CAN’T ACCOMMODATE US! Pity the customer service department can’t respond that quickly!!! Utter disgrace of a company! GREEDY, MONEY GRABBING COWBOYS!!”

Helpful Report

Posted 5 years ago

“Loveholidays have to be the worst package holiday providers out there. I advise every single person to totally boycott them. After trying to get a little more information on my holiday on 6th May they refused to talk to me. I then stated my rights under the Package Travel Regulations Act 2018 and they called me within seconds. Only then to be told i needed to contact my airline, hotel and transfer company to see what what happening. As far as i'm aware that isn't my job. They then refused to provide me with a complaints email or phone number and the agent i spoke with ended the chat before i could respond. BOYCOTT THIS COMPANY AT ALL COSTS THEY ARE NOTHING BUT USELESS.”

Helpful Report

Posted 5 years ago

“I was trying to resolve an issue, which required an escalation. The answer was for the Operator to simply end the live chat conversation. I had the remaining balance taken out even though we were on lockdown. Whilst they have said they will refund the balance, they refuse to refund my deposit. I am appalled at the level of customer service, particularly at this difficult time for us all. I will never book with this company again.”

Helpful Report

Posted 5 years ago

“flight wsa cancelled on 14th march from Belfast to Fuerteventura we sat on the runway for over 3 hours then brought back to the terminal and I have yet to get any email etc from love holidays iv 3 holidays booked this year and a credit note not going to help me my next holiday 23/4 with onthebeach already been emailed and told they will contact me to let me know when refund is complete excellent service but this company I will never use again unbelievable run by imbeciles not good enough”

Helpful Report

Posted 5 years ago

“SHOCKING, liars and thieves....”

Helpful Report

Posted 5 years ago

“Love holidays have now passed my personal details onto other companies, am absolutely shocked that they can do this under data protection law, not only are they with holding payments due back to customers, they are selling your personal details... shocking behaviour”

Helpful Report

Posted 5 years ago

“Terrible customer service!! I wanted my money back after it was cancelled on the 19th of March, said they would be in contact but nothing. Avoid this Dyer company!!! Please no one ever use this company again lets put them out of business they do not deserve our hard working money! can never get through on the phone, no one replies to emails and live chat is pointless.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews