loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is disgusting”

Helpful Report

Posted 5 years ago

“Wish I could give it a 0. Absolutely horrific company! In times like these, shutting all of their phone lines... So unable to get in touch unless you 'live message' them which is hardly ever available and when you do get hold of someone they copy and paste the same message over and over again and then end the conversation. So unbelievably infuriating, they have nothing to say about breeching their terms and conditions about issuing refunds, and simply say wait 48 hours until further guidance. They referred us back to our flight provider (BA) to get a refund for flights as said they cannot do it, but when we spoke to BA they were shocked and appalled and said only loveholidays can issue a refund for our flights as it was booked from them. The gentleman. At BA said if loveholidays are saying anything different then what they are doing is illegal. So shocking, never experienced customer service like it. I appreciate circumstances are dire for everyone, but I am happy to wait longer on hold so I can actually speak to an agent! The only reason they won't open phonelines is to hide the fact they are acting illegally by keeping everyone's money. The people running this company should be absolutely ashamed of themselves.”

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Posted 5 years ago

“very poor - sitting on my Credit card refund fgrom easy jet holidays for £485.95- since 9/3 - waiting to get it back - will go to ABTA- avoid this Company”

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Posted 5 years ago

“I cancelled my reserve and dont have my refund. No emails. No telephone. Its impossible talk with them.”

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Posted 5 years ago

“Never again will I touch this company not that it’s going to survive the way they have treated there customers is disgusting. Buy a package holiday they cancelled and can’t provide but refuse to refund. Then turn of ways of contact ignore customers...... but hey phone the sales line they will answer but ul gt cheeky staff n just go round in circles ..... get it sorted love holidays it’s our money not yours ........ biggest kick I have it emailed from hotel direct that they cancelled this FREE of charge rip of merchants theft of customers”

Helpful Report

Posted 5 years ago

“Agreed to refund under circumstances, then waited for guidelines to change a week later and refused refund! Service from staff is appalling, they just end calls/chats with you, refuse to take complaints or escalate to a manager. Your holiday is not safe.”

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Posted 5 years ago

“Don't book with this company. You won't get a refund if they can't supply holiday.”

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Posted 5 years ago

“Not even worth 1 star, they are a lying cheating company that are stealing customers hard earned money and now require it to be refunded to feed their families and pay bills in this crisis. Loveholidays we are not giving you an interest free loan”

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Posted 5 years ago

“Refusing to return our money and can't speak to anybody. Any other walk of life would be theft or fraud. Disgusting way to treat customers. Not even worth a one star”

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Posted 5 years ago

“Never again il use this s..hit company. Its not even a 1 star its 0!!”

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Posted 5 years ago

“Do not book with love holidays they break the law and will not give refunds”

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Posted 5 years ago

“Customer service is dismal, unhelpful and rude, also still waiting for a refund of a cancelled flight, even though the company knows i no longer have a holiday booking they are still taking money out of my bank account, i have money sat in there account that i cant back as they are not answering calls, emails, stay well away from this robbing firm”

Helpful Report

Posted 5 years ago

“Unfortunately 1 star was the lowest option. Absolute joke of a company, daughters 21st ruined thanks @loveholidays they can't fly as all flights are cancelled and been informed by @loveholidays that their weekend away is cancelled but still the company are refusing to refund on a package holiday and 'can' only offer a voucher for less than half the amount paid!! Refund your customers inline with others!!! Web chat operators cut you off when questioned or you ask to speak or for contact details of someone above them, worst customer service ever encountered. Book with @loveholidays at your peril once they have your money you are on your own. Obviously one of the rare companies that doesn't understand what is happening on a global scale at this time!!”

Helpful Report

Posted 5 years ago

“Customer Service is diabolical. Theyre only offering vouchers despite being entitled to a full cash refund as per the terms and conditions”

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Posted 5 years ago

“never again will I book with them”

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Posted 5 years ago

“They are REFUSING to refund me my holiday money. Sham, scam.”

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Posted 5 years ago

“I want my refund that my bank put a mandate to you to not take it but you still did , your customer service is terrible, cut me off . I'm going to take this all the way , got nothing else to do while on lock down, cause I've lost my job ,my other half has cancer ,even when I told you this you really don't care, need the money you took without permission for food,medicine, and fuel to get to hospitals for treatment, your company is a disgrace . I want my money back.”

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Posted 5 years ago

“NO STARS do not book with company their very true colours have come out in a time of need , customer service doesn’t exists ,no updates no one can get a refund .”

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Posted 5 years ago

“REFUND ME ONTO MY PAYMENT CARD.....NOT A VOUCHER, CANT FEED MY FAMILY WITH THAT”

Helpful Report

Posted 5 years ago

“Absolutely no customer service at all, do the RIGHT THING AND REFUND ME AND EVERYONE ELSE!!!!!!!!!!!! Stealing off of ppl”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews