loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had our holiday cancelled a week before we were due to fly and applied for a refund, at the time I was told to wait 30 days for a refund but in the mean time I was given a credit note. One month after our holiday was cancelled I was told to ring a dedicated phone number and was told the refund process had only just started and I have to wait an extra 8 weeks! This is ridiculous, other companies have handled this much better, we won't be using LoveHolidays again!!”

Helpful Report

Posted 5 years ago

“No way of getting in contact with them and not responding to any message I leave them. My flights have been cancelled and no alternatives so just looking for refund then I can book elsewhere.”

Helpful Report

Posted 5 years ago

“No means of contacting the company as phone lines and live chat been discontinued plus they do not respond to emails, therefore no way of resolving any issues, claiming refunds or making changes. Strangely, you can however still book and they can still keep taking your money !!”

Helpful Report

Posted 5 years ago

“I have a hidden disability. I stayed at a hotel last year and had a really bad experience. I have booked the same hotel of a similar name by mistake, I can't get hold of these people for love nor money. No after care at all. Got your money now go away literally”

Helpful Report

Posted 5 years ago

“No communication. The support desk is poor. Live chat is all day not available. I get the feeling they are bankrupt. I don't live in England and can fly to my destination. Even then they want to cancel my vacation. Unbelievable!”

Helpful Report

Posted 5 years ago

“Please, please use Resolver, a free service operated by Moneysaving Expert which ensures you have a full record of your communication with them and of their replies to you - and yes, LH do reply via this method. Then when they have refused to give you a satisfactory reply you can escalate it to ABTA. ABTA tend to support their members and not the customer, but if that happens you can report both LH and ABTA to the CMA, which is again a very easy and quick process on line. Venting on review sites makes you feel better, but it doesn't bring these charlatans to order, whereas using the processes that are available does. Plus there is always Martin Lewis Money Programme, Your Money and Your Life, and Watchdog. The more people who contact the media the more things may improve. Although in my view LH is heading for broke as no-one will book with them again, but let's hope refunds get processed first. If the companies that have mistreated customers due to Covid go bust then the good companies will thrive as we will only book with them.”

Helpful Report

Posted 5 years ago

“Worst company ever had dealings with. Still waiting for money after over 2 months now. Ignore all my emails and live chat. PEOPLE if you read this please stay well away from this company. How they have got away with this I have no idea. They are breaking the law.”

Helpful Report

Posted 5 years ago

“Unable to access live chat been trying now for 6 hours. Someone should take them to court over their no contact policy. Will never use them again awaiting £7k for May holiday and cant contact them regarding another booked in August.”

Helpful Report

Posted 5 years ago

“Love holidays is the worst company I have ever had the misfortune to deal with.”

Helpful Report

Posted 5 years ago

“I’m having the same issue as everyone elts, holiday cancelled, still taking payments, can’t get into contact with them. I will never book with them again”

Helpful Report

Posted 5 years ago

“I've been trying to get in touch with Love holidays but to no avail. They have closed their phone lines, live chat isn't working and I can't even get into Manage my Booking to cancel. You simply cannot contact them in any way at the moment! I am due to pay a balance of £3,500 in a few days and I've had to cancel my card to stop them taking the money!!!! I am so disappointed and upset by their service, they are obviously doing this on purpose to take as much money as they can even though they know the holidays aren't going to go ahead. I will be lodging a complaint with Abta!”

Helpful Report

Posted 5 years ago

“Why is it impossible to contact this company? I received an email saying my holiday had been cancelled and to log into the manage my booking section to see the options available. When I tried to do this it now says my name and booking reference don't match. It was working fine when I was still paying the monthly installments but since the balance has been paid in full I can no longer log into my account. Can't contact anyone as phone lines have been turned off, emails go unanswered and live chat ( according to Love Holidays the only way to contact them) just continuously says it's busy. I realise they must have many customers affected by cancellations but to offer only one line of communication is ridiculous. How they are still receiving 5 star reviews is beyond me. Perhaps those posting them could give the rest of us an insight as to how they have managed to get in touch with this company. This is the first and last time I will be using Love holidays and would not recommend them to anyone.”

Helpful Report

Posted 5 years ago

“I booked through them this year, cancelled my hotel in March; I was told that I would have a full money refund before I was due to be on holiday. Since then I haven’t heard from them- holiday would have been taking place now!!!! Live chat - is a joke!!! All day it says ‘busy’ - all day everyday. No other way to contact them!!!! DO NOT BOOK WITH THIS COMPANY, THEY HAVE NO CUSTOMER SERVICE SKILLS AT ALL!! Be sensible and book with a company that allows you to contact them! They do not reply, I could email, call or live chat. I still have got my refund!”

Helpful Report

Posted 5 years ago

“Unable to contact no email, live chat doesn't work, unable to contact by phone. They don't respond to messages left in my booking. Waiting 2 months for a refund and Loveholidays still kept my money even if they received it from airlines.”

Helpful Report

Posted 5 years ago

“Again, 1 star is generous for this company. I have resorted to filing a complaint with ABTA, now seeking legal action for my refund. Booked an holiday in May 2020, cancelled due to Covid-19, love holidays are a poor company, zero respect for customers, zero communication (mostly automated) stating they will only refund my holiday once flights have been refunded, this i have had to chase two seperate companies down (ryanair who are just as bad!), still no refund as of today, claims to put me into a refund que! Alode of rubbish! The web chat is non-existant, the TC number was dismissed from the moment Covid-19 put the UK into lockdown! In otherwords we cant be bothered to answer your calls, wait in chat and we will deal with your request (who then only deal with 48hour holiday cancellations), continue to regenerate holiday vouchers which i have insisted i do not wish to acceptx had to cancel these twice so that it does not delay the refund process, several emails sent... again ignorant. Already unlawfully be entered into a no consentual agreement when clicking onto an attachment for a previous holiday which was cancelled in March, resulting in me accepting a love holidays voucher which i point blank refused. Hence, refusing to even entertain this voucher and the poxt £50.00 good will gesture! Always booked with love holidays ###### I would never book with this holiday again! I mean nevwr again!! Its not Covid-19, stop using it as an excuse, its you! You ignorance towards you customers needs and only bothered about self profit! Sort it out before you fold!!!! Its not rocket science!”

Helpful Report

Posted 5 years ago

“1 star for this company is generous. Do not book a holiday with Love Holiday. They take your money and that's it effectively. Zero communication and I mean ZERO !/ terrible customer service. My advice, book with someone else!”

Helpful Report

Posted 5 years ago

“Holiday booked with Love Holidays 30th May had already paid flights and transfers but balance due £900 due to Covid had to cancel. Got email from BA to say if Love Holidays requested would refund my flight money so I emailed over and over phoning no reply so had to resort to using my travel insurance which of course didnt get full flight money so out of pocket big time. This is a company that cant even be bothered to look after their clients - would never book with them again they are disgraceful”

Helpful Report

Posted 5 years ago

“Shocking customer service. Do not use.”

Helpful Report

Posted 5 years ago

“Avoid this company. They clearly do not care about their customers. If they did they would ensure they dealt with cancellations and refunds in a way which gave customers confidence. Instead they choose to ignore customers. Hopefully customers will ignore them when we all get back to normal!”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs, they have taken away contact via phone / email and their live chat does not work! They take money despite knowing the holiday has been cancelled and do not contact you. This is a shambolic company and would urge never to use. They are borderline fraudsters, taking money for service they know they cannot supply not sure how they get away with it, they definitely need looking into!”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews