loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not communicate or reply to emails, direct messages or twitter. Disgusting wait time for live chat and no reply on the phone.”

Helpful Report

Posted 5 years ago

“Utterly shocking”

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Posted 5 years ago

“An absolute shocking company. Refused to refund and thanks to my bank, they refunded my cash. Please avoid.”

Helpful Report

Posted 5 years ago

“My hotel is closed for the rest of the year , no correspondence from love holidays at all !! Disgusting the way they are selling a package Holiday and insisting your not entitled to a refund on flights . Bankrupt them , they don’t deserve future holidays booked with them”

Helpful Report

Posted 5 years ago

“Everything! Lack of communication”

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Posted 5 years ago

“They are a disgrace! Do not book with them unless you want to loose all your money.”

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Posted 5 years ago

“Complete and utter shambles of a company robbing customers of their hard earned money and leaving them with parts of packages and other parts unavailable or cancelled no communication or correspondence from so called staff you should be able to give zero stars this company should be made cease trading!!! Do not use this company”

Helpful Report

Posted 5 years ago

“Atrocious company. Have sat on my money knowing full well a) my hotel is not opening b) we are not allowed in Greece c) my airline has refunded them a month ago. Will never use this company again! Ever”

Helpful Report

Posted 5 years ago

“This holiday company are a bunch of crooks. They switch their phones off, won’t answer email, ignore resolver and WONT refund your money. They lie and lie but we’re happy to take your money. Never ever have I been treated like this by a company and I will never use again. Been waiting for my money since March, we are now in July and nothing!”

Helpful Report

Posted 5 years ago

“PLEASE complain to ABTA - it is easy to do. Insist on your flight refunds from Loveholidays as it was a package -THEY booked the flights and whether or not they have got it back from the airline is irrelevant - your contract is with LH. Also use RESOLVER. If ABTA staff do not deal with your issue in a timely manner, go to a manager.”

Helpful Report

Posted 5 years ago

“Our holiday was due on the 18th may,, it was cancelled , were told we would get our refund when they got the money back from easy jet , they have had the money from easy jet , but still no refund ,,,”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service. We are due to go to Crete in 10 days, we received an email from jet2 a couple of weeks ago saying the flights were cancelled. We have not heard from love holidays and have tried messaging them but had no answer and no other means of contact. Jet2 have emailed again saying they will refund in a couple of days. We are concerned they will refund love holidays as we booked as a package and did not pay jet2 direct. My niece booked A package holiday with jet2 And was due to go 21st July she has already had a full refund. We will never use love holidays again.”

Helpful Report

Posted 5 years ago

“Love Holidays is a Bogus, Deceptive , Manipulative organization. They have promised a refund for the past 4 months in regards to a covid-19 cancelled travel. They have NO customer service, and the chat is all but non-existence. To add insult to injury they are actually taking on more live booking's from new customer's in-spite of no confirmed travel is available. I really hope ATOL is paying attention to the practice this organization is presenting.”

Helpful Report

Posted 5 years ago

“Absolute Shambles... Completely understand that there is a Pandemic however Website states that holidays have been cancelled. I have not received any sort of contact such as an Email or Text. Cannot get in contact with anyone, being trying for nearly 3 weeks pretty much every day. Live Chat not working plus now cannot even log into ‘Manage my Booking’.”

Helpful Report

Posted 5 years ago

“No phone. No internal messages. No email. How are you all (those of you leaving 5 star reviews on Trust Pilot...) booking holidays right now?????? Non existent customer service, nobody has replied to me via "chat". Its been 2 months since my first of many "chat" messages. I hope LoveHolidays go under.”

Helpful Report

Posted 5 years ago

“No communication with each other or their customers. I'm due to fly in 6 days my hotel is closed they have not offered me an alternative or refund only offered to up the price. Law breaking disgusting excuse for a company do not deal with these people!!!!!”

Helpful Report

Posted 5 years ago

“No way of contacting them. No way of getting onto live chat. My holiday is still showing as going ahead, but I have received notification from the airline that the flights outbound and inbound are both cancelled. Less than a week before we are due to travel. I know things are difficult, but if they can manage to take bookings, they should manage to deal with problems.”

Helpful Report

Posted 5 years ago

“No way of contacting them I've left messages and wrote letters. We had a package holiday to Portugal but the airline Ryanair cancelled our flights, we have almost paid the full amount for our holiday and would like to know where we stand on refund. Customer service is disgraceful , we will never use Loveholidays again, other companies have dealt with this a lot better .”

Helpful Report

Posted 5 years ago

“4 months I’ve been waiting for my refund! 4 months! Every time I try to chase them yet again they don’t have anyone on the end of the phone. Just an automated message to say try their online chat which oh guess what you can’t get on either!”

Helpful Report

Posted 5 years ago

“My daughter is still awaiting a refund for her holiday .She continued to pay off the full package price to ensure she didn’t break her contract and lose the refund option . They are absolutely useless . They continually promise to send a refund and never do . They try to get the customer to obtain the flight refund direct from the air carrier even though the holiday was booked as a package ! They lie, delay and and evade payment . To save time this company should be bankrupted by all customers taking County Court action which is very easy using MCOL . Then everybody can claim off ATOL or ABTA. I’m doing my daughters Court papers as we speak .”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews