loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,254 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service - The staff are great for updating you but never the update you want, so customer service on the company side complete rubbish. Price I was really Happy with. Delivery of returns and refunds - Complete and utterly useless. I requested a refund the day after i was due to fly only to be offered a re-schedule or credit note on the hotel (neither of these options was any good to me as this was not a holiday it was for my daughters wedding). I am still awaiting to hear on the flight. Lov Holidays you need to step up your game if you want customers to return to use your service or carry on doing what your doing if you wish the company to fold.”

Helpful Report

Posted 5 years ago

“Loveholidays refuses to refund 2 nights not consumed in NYC due to COVID 19. They got the cash and not the bill from the hotel: it is a shame! Next time, I will contact directly hotels to book my trips. There helpdesk is unhelpful!”

Helpful Report

Posted 5 years ago

“Heed the advice of other reviewers. Don’t ever use this company. The use of the word ‘love’ is a cheap brand trick to assume the company has your best interests at its heart. Well, reality check, it doesn’t. I echo everyone’s gripes with the appalling chat function as the only means to make contact at a time of stress. I have ‘chatted’ to a few decent people but whenever I ask probing questions I get the following script: Agent: let me transfer you through to a chat that is better able to help in your situation. Your chat is being forwarded. Please wait. You are now chatting with a new agent. The agent has disconnected from this chat session. Incredibly infuriating having waited up to an hour to just get cut off. My tale of woe began in January for a week in Crete in June with my wife as I have advanced stage 3 brain cancer, and we wanted to have a final holiday without the kids but had to cancel in February as the combination of growing coverage of Covid 19 and my chemotherapy and immunotherapy treatments made me extremely vulnerable and I thought I’m not going to end my life in a Greek hospital, so cancelled as was the advice of the government and my GP. I knew cancelling would come with a cost to me but in addition to a hefty cancellation fee of £75 (which to us is not insignificant) LH also advised it would keep the airfares too per their T&Cs which were £844 for flights, plus levy me £5 for ATOL and £14.75 for transaction costs (if this was for credit card charges – they effectively kept my cash and charged me for paying them!) and then remitted around £460 back to me then from around £1,400 I’d paid them by then, being deposit and first instalment. Chatting with them yesterday they said it was clear in the T&Cs that on cancellation you would forfeit the flight cost and any manager I spoke with would also smugly hide behind the letter of their T&Cs and kept not only a cancellation fee of £75 but also £844 for the flights. This is not customer service. In my mind that is unjust and blatant undue enrichment. I accept the hefty £75 admin fee for cancelling but to then keep x11.25 times this sum by keeping my air ticket payment is iniquitous, vastly disproportionate and is so far removed from the word “Love” as to be laughable. Today I heard via a senior BA contact that LH (I choose not to call them Love Holidays as they are a money grabbing loveless, non-compassionate, non-empathetic company) that BA have fully refunded LH the money for all the June flights that were bulk bought by LH. At this unprecedented time when there is a lot of goodness and kindness coming to the fore, I would be ashamed to be associated with LH in any regard. A Director needs to get involved and exercise some discretion here and not cause unnecessary stress to those of us with little time left who didn’t have a crystal ball when we booked our holidays. The company is an utter disgrace to the industry.”

Helpful Report

Posted 5 years ago

“Wouldn’t even give one star. If ever needed help with changing payment dates they were rude over the phone. Paid over 2500 for a holiday we can no longer go on due to corona and won’t give our money back. They’re even requesting almost 500 pounds now”

Helpful Report

Posted 5 years ago

“Please complain about love holidays. To the below as they jave no right to con people and offer vouchers instead of full cash refunds. Additionally, the Competition and Markets Authority (CMA) are asking consumers to report any business that they feel is acting unfairly throughout this Coronavirus outbreak and I would encourage you to visit their website and share your own experiences.”

Helpful Report

Posted 5 years ago

“Tried to contact 3x for a refund for an error of booking same person twice. Told me open next week call back. Allison chat advisor was extremely rude and unhelpful... think she needs customer care training. Infact they are all just disconnecting the chat.. awful service.never book again with them. I just want my money back... down right robbery!!”

Helpful Report

Posted 5 years ago

“I appear to be like many others on this site, I read their FAQ's about refund and duely waited expecting I would be contacted.... Nothing! My hol date arrived... Nothing!.. Contacted them twice via on line chat, same story both times they must have script to work from, so emailed, guess what... Nothing! I should now have returned from hol, yes you've guessed it... Nothing!.... Don't they realise holding onto people's money they will loose many customers, let alone acting illegally.”

Helpful Report

Posted 5 years ago

“This company if you can call them that are disgusting,dishonest . The holiday was cancelled due to covid virus, I moved the flights so I could rebook in October when I hubby was off work, and when I went to rebook just the hotel and transfers, but the voucher reduced in value by 200 pounds , it appeared that they wanted you to rebook the whole thing again and pay for the flights again. But why should I, and also they wanted more money as well, o I feel conned because the voucher is not worth the full value. I have requested a refund but they said it would take 30 days, and I would have to take the flights up with easyJet, but I feel cheated because I only moved the flights so I could rebook the holiday, but I can’t cause I can’t get the full value of the voucher to use. I tried to look at July when my husband is off but it’s double the price I can’t afford that. So I have hired a solicitor and I want all my money back 881.00 pounds love holidays, or it will be see u in court, I would not recommend this company or would I encourage others to use them. When u use livechat online they cut you off, pls don’t use this company they are rip of merchants and don’t care once they have your money, this is on behalf of me Sharon Burkett and my husband Brian Burkett.”

Helpful Report

Posted 5 years ago

“Absolutely a ripoff this place plus paid hundreds for holidays and my nan was I'll n they have a shitty review I've known about 7 people that they have ripped off Don't Use Them”

Helpful Report

Posted 5 years ago

“My holiday was cancelled & I have tried them so many times on live chat and no one responds. I sent them messages on my booking since April 1st & no reply. They took the rest of the holiday payment after holiday was booked and I’ve not heard anything at all from them”

Helpful Report

Posted 5 years ago

“SCAM!!! Like many others on this page I cancelled my holiday prior to my hand being forced. I was told I’d have a refund within 5 days and since then it’s been 6 weeks, they have tried to say it’s a voucher twice but when the idiots actually look at my file it’s clear I cancelled out of choice and chose to pay the cancellation fee. I’ve been cut off on live chat, emailed by ‘managers’, I even got a phone call which I couldn’t take and of course there is no way to call back. I’ve messaged their CEO and today I was told they are refunding in departure order. So I asked what departure date are they up to? I was told they don’t know and it’s private bla bla bla This company is keeping as much money in their bank for as long as possible as without it the company will plummet. It does not take 6 weeks to make a simple refund payment. If TUI can sort their customers out within 28 days why can’t loveholidays? I’ve asked for a GDPR access report (SAR) as once I’ve got proof of the rubbish I’ve been told I will take this public. If I hear once more how busy they are, and how hard times are for the travel industry. Times are hard for everyone and we don’t have an investment group to pay our bills. Company is a scam and I agree with every negative review I’ve seen! Stay away, if they continue trading that is!!!”

Helpful Report

Posted 5 years ago

“They took my last payment in april but now will only pay my hotel bank in voucher and have to get the flight joey back from the airline which when you fill in the form does not work , first and last time no holiday and no money , is no one on the customers side”

Helpful Report

Posted 5 years ago

“I would never recommend or use Loveholidays. They have been of no help to me, they have offed no refund and the web site is set up to send you in circles. I will never book and holiday with them again. There are a lot more agencies out there that will help you when it’s needed.”

Helpful Report

Posted 5 years ago

“they just ignore you and won't refund!,customer service is horrendous . I have contacted my credit card company and explained how we have been treated by loveholidays and they have started a refund for me. at last I can see a end to this situation and would suggest that all other people affected who used debit or credit card do the same and never use this company again”

Helpful Report

Posted 5 years ago

“I have used Loveholidays a number of times in the past. Clearly, any company that refuses to uphold basic consumer rights no longer wishes for any future custom. You hand over many months of salary from hard work, trusting that a company will uphold its side of the bargain. We know these are exceptional times, we know that the industry has suffered the worst crisis it has ever faced. But holding on to customers' money is a surefire way to make sure no-one ever books with them again. Avoid - pick a company like Jet2 who have upheld customer refunds and probably deserve our business.”

Helpful Report

Posted 5 years ago

“They are bunch of frauds never refunded,due to covid i have to cancel my hotel booking. Trying to get in touch with them but they never respond. Please do not use them to make booking i am trying to send them a resolution notice from my lawyer.”

Helpful Report

Posted 5 years ago

“Just been on live chat as we was booked holiday and flights through them. Ryanair was our flights who have said we will not be receiving a refund until NEXT YEAR! Asked loveholidays to help us with this issue, did not want to know, quoting terms and conditions rubbish. Booked with the a few times but as they offered me NO assistance at all, will not book with them again. Quick enough to take our hard earned money, immoral behaviour.”

Helpful Report

Posted 5 years ago

“Been waiting for refund 29 days since cancelling... We cancelled before flights were grounded and untitled to refund first.. Stealing everyones money”

Helpful Report

Posted 5 years ago

“This company is the worst. Their customer service representatives are so rude. Communication is awful, if they do not have an answer to your query as to why 30 days later they have not refunded your cancelled flight ticket, they end the conversation by logging off or cutting you off. I have never ever come across a company so viscious and unethical before. They deserve to be shut down completely. Absolute shocking! Please please, do not spend any money with this company, they are quick to take and impossible to get through to when it comes to refunds due to covid. They closed their already useless phone services and moved everything online, so that the reps can easily disconnect the chat when they ate questioned about refunds. If you book a packaged holiday through them they will ask you to contact Ryan air yourself to ask for refunds for the flight.”

Helpful Report

Posted 5 years ago

“Hotel wanted us to leave due to the covid flights canceled 3 times expensive to get new hotel without help from love holiday s who seem to be unable to answer while on holiday don't recommend still trying after 6 wks of trying for refund and expence stay away from booking anything other sites more helpful when things go wrong”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,254 reviews