loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not refund money after 3 months. I advise everyone to go directly for charge back or small claims court. Diabolical company.”

Helpful Report

Posted 5 years ago

“PLEASE AVOID THIS COMPANY AT ALL COSTS THEY ARE AN ABSOLUTE DISGRACE .. ONCE THEY HAVE YOUR MONEY YOU REALLY ARE ON YOUR OWN... DUE TO THE COVID 19 ALL PHONE LINES DOWN & ALL EMAILS IGNORED.. £3000 GONE...”

Helpful Report

Posted 5 years ago

“Avoid this COWBOY COMPANY. Once they have your money that is it your on your own.”

Helpful Report

Posted 5 years ago

“Paid in full for a package holiday early July flights were cancelled by airline weeks ago no response to my emails or messages what a sham company using my bank now to recover the £3000”

Helpful Report

Posted 5 years ago

“Can not get refund for hotel booked and was canceled by Love holiday due to Covid 19. I’ll Never use Love holiday again, ever!”

Helpful Report

Posted 5 years ago

“They only got 1 star cos there is no option to give 0 worst company ive ever dealt with making you beg for your own money avoid at all cost”

Helpful Report

Posted 5 years ago

“I appreciate what you’re both saying but I’m a genuine customer and applied my holiday booking number to my name so to say it’s spam or not genuine would amaze me if it was taken down or got band but thank you for the comments, from a genuine customer trying to help.”

Helpful Report

Posted 5 years ago

“STEPHEN: Loveholidays gets Trustpilot to get you banned if you post negative reviews - Trustpilot is not independent nor authentic- see the fake 5 star reviews they allow to be posted. The main thing that no-one in the media seems to be addressing is that even though you booked 3 elements through LH and paid one price and they booked the flights, when you want a refund they might refund hotel and transfers but won't refund flights as the holiday was "not a package". Oh yes it was, in the definition of a package under the 2018 regulations. They say "go to airline", airline won't refund as LH booked the flights on their own credit card, so Catch 22. I think the best way forward with this specific issue if anyone is experiencing it is to bombard current consumer programmes like "Your Money and your life" , "The Martin Lewis Money Programme" and "Watchdog" with the details (email addresses are easily found on line) and then if they get enough of the same issue from loads of people they might take action.And it would warn future holidaymakers never to book with LH. (Oh, and ABTA are useless too - they do not protect your holiday in the way they advertise, they are in league with the travel companies and protect THEM not you....)”

Helpful Report

Posted 5 years ago

“STEPHEN: when i left negative reviews of this awful company on Trustpilot, LH reported them and Trustpilot said I was "spamming" (I'd left several negative reviews over a longish period in order to document the ongoing problems i had been having.) A chap called Dave (I think that was his name) did a very funny spoof interview with the CEO and he got banned by LH too. I think he has left it on this site now - hilarious. I do not believe Trustpilot is an independent and reputable review site. This one is better and does not have the fake 5 star reviews that TP has allowed. The main issue that no-one seems to have addressed so far in the media is that of LH saying their holidays are not "package holidays" (even when you've booked 3 elements through them and paid one price to LH who booked the flights, thus fulfilling the criteria for a package holiday under the 2018 regulations). They will EVENTUALLY refund accommodation and transfers if you persist, but they tell you to get the flight refund from the airline. The airline won't refund as LH booked the flight, so Catch 22. I think we ought to bombard "Your Money and your Life" and "The Martin Lewis Money Show" with this issue so that it is investigated. (Oh, and ABTA are useless too, they keep sending you back to LH even though LH won't refund flights and are acting illegally.) The "protection" we thought ABTA offered is in fact an illusion and they support their members not the customer”

Helpful Report

Posted 5 years ago

“PLEASE PLEASE GO ON TRIP ADVISOR AND LEAVE YOUR REVIEWS WILL HURT THEM MORE THANK YOU”

Helpful Report

Posted 5 years ago

“GO ELSEWHERE FOR YOUR HOLIDAYS & AVOID THE HEARTACHE OF THESE CROOKS! If you are serious thinking of booking a holiday with these con artists then i would seriously think again! I've now had to report them to Atol as they are scamming ALL their customers by turning all telephone lines off & blatantly ignoring emails! To think I've used this company for the last 6 yrs, 3 times a year sickens me to the bottom of my stomach. Absolutely Disgusting & Totally Untrustworthy crooks”

Helpful Report

Posted 5 years ago

“PLEASE PEOPLE GO ON TRUST PILOT AND LEAVE YOUR REVIEWS WILL MAKE A MASSIVE DIFFERENCE THANK YOU”

Helpful Report

Posted 5 years ago

“Appalling customer service. Booked a holiday pre-COVID. Cancelled and offered a voucher. Declined voucher to request refund in line with legal rights under EU Regulation 261/2004. Communication only via impossible to reach message service. When finally reached unable to resolve anything and declined to discuss further when advised of passenger legal rights. I do not recommend this company.”

Helpful Report

Posted 5 years ago

“what are the staff doing at love holidays ? getting friends family and staff to post good reviews a hour ago ? ,,,, the phones are down they are not taking calls so id like to know what number there calling. THIS COMPANY NEEDS INVESTIGATING and FAST ! The only people there kidding is them selfs with posting FAKE reviews, so please don't be taken in by them.go on twitter you'll see the truth. CUSTOMERS are STRUGGLING in every way to get a REPLY/UPDATE or REFUND and what are the staff getting paid to do ? as they are not taking call. no online chat and being selective on who they reply to. still waiting for conformation on refund but reading others reviews not looking promising.”

Helpful Report

Posted 5 years ago

“Disgusting company that lies or ignores emails and refuses to refund. Simply avoid!”

Helpful Report

Posted 5 years ago

“holiday to turkey cancelled due to covid best part of £1200 and not had a penny back yet or even an email, easyjet have refunded me £20 for seats together and refunded love holidays but they are not refunding me for anything flights,hotel or transfers..uk government sort it out.will never book with them again”

Helpful Report

Posted 5 years ago

“Booked a hotel in Dubai that was cancelled due to Covid-19. Chasing my refund since three month via Email, Chat and also mail - without any reaction. There business practice is fraudulend. Stay away!”

Helpful Report

Posted 5 years ago

“what can you say that all the lastest reviews say tried to cancel my holiday after they made me deal direct with my flights ,washed there hands there and then my hotel booking and ended up doing that myself , wait for my refund and going to complain then to ABTA etc they are dishonest as you can get AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Horrendous company... i asked many times for my flight to be refunded to which they told me that they were waiting for the funds from my airline... i have since spoke to my airline who have told me that they recieved the money over a month ago!!! Which proves they are a bunch of crooks!!! I know cant get onto online chat to tell them this as they have now changed it so you cant even wait in a queue anymore... it just says “Try again later” everytime you try. Pathetic excuse for a company. Sooner they go busy the better! No more than they deserve!”

Helpful Report

Posted 5 years ago

“Booked a holiday last year for a weekend break, the holiday company is a joke, I was suppose to go on holiday on the 29th May and I have repeatedly tried to get a refund, I have had one email saying they would process this but that was over a month ago, also, there is absolutely no way of contact them! No phone number can be used only on line chat which is constantly busy and you cannot get on.Would never recommend this company due to the terrible customer service, Airbnb, booking.com have been fantastic turn around for refund in days and the way forward is not to go with these companies! had to tick the radio buttons below but this is still not resolved. Would have given 0 if possible.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews