loveholidays.com Reviews

Name: loveholidays.com
Rating: 3.54

3.5 Rating 7,269 Reviews

65 %

of reviewers recommend loveholidays.com

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3.5

Based on 7,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 5 star review on 3rd June 2026

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The payments that were scheduled every month apparently couldn't be accessed by lov holidays even though enough cash in my bank account. They then said credit control would be in contact which has never happened. I then made a bank transfer to them which they have not been able to locate this payment after several screenshots sent as asked etc. I finally have been to my bank and supplied a faster payments ID code no response although promised to get back to me . The stress haPray they'll sort this if not s been outrageous as my sons girl friend coming from the States in 7ndays .An absolute disgrace. I may now have to pay 200 pounds which I don't owe to secure holiday.”

Helpful Report

Posted 3 years ago

“Not surprised about these reviews There rude, unhelpful and they still refuse to send me the email address I need to log in to ryan air account who i have booked the fllight with So untill i get this i am worried i will have to pay fees to check in at the airport which will be 55 pounds there 55 pounds back There a disgrace i would say bordering on evil South africian call centre where the cutomers service is based are completelly useless And after looking at the reviews the transport wont turn up probably My god what a gangster company Iam thinkimg of cancelling it I dont even know if my flight will turn up there or back Why are they still in business The owners are obviously gangsters Everyone should complain to there mp Why is love holidays still im business ?”

Helpful Report

Posted 3 years ago

“Awful hotel and staff on arrival room awful as was food no support given by hotel booked so we thought 4 star hotel our hotel was not even 3 star shocking”

loveholidays.com 2 star review on 15th October 2022

Helpful Report

Posted 3 years ago

“I booked a holiday to is La canela in June near the Portuguese border in Spain full stop it seemed a good price for half board just under £800 in half term with myself and two children however when I arrived at Seville airport there was no transfer I waited and waited after getting through to love holidays on the chat page they inform you that I never paid for a transfer I was not aware of this and was shocked I had together taxi and 3 buses which talked about 6 or 7 hours to my hotel full stop this cost about £80 each way however the taxi would have cost about €200 I can't believe I didn't book the transfer the time I wasn't prompted I don't know what happened with that but I'm pretty sure transfer showed is included however they inform me they hadn't I've never booked a package holiday without transfers before in the event I was very happy with the hotel and I'll stay and I suppose it wasn't really expensive with the added expense of the transfers but it was definitely unexpected”

Helpful Report

Posted 3 years ago

“Dated hotel ..too focused on the sporting side of things .no entertainment as bar was closed and has been since pandemic. So 2 days of heavy rain had to stay in room .this is NOT as described on website ..it clearly states entertainment!!!! ,the food in the restaurant was expensive 16euros per person for breakfast .only 3.75 e down the road ..needles to say I will not be returning here for live nor money ..oh can I just say the rooms were cleaned everyday if you wanted them to be ....”

Helpful Report

Posted 3 years ago

“Had a week off at Class beach hotel in Marmaris, with my husband and a teenage son. Disappointed is the least I can say. The hotel is run down and very basic. Food was poor and repetitive. This hotel is not at all as you are advertising it in your site. The only good thing I can say is the staff who were trying everything to accommodate the needs of the guest. They were very helpful and we thank them wholeheartedly”

Helpful Report

Posted 3 years ago

“The original service to book a holiday was simple and straightforward, hence one of the two stars. However, the follow up/customer service experienced was nothing short of disappointing and disgraceful. Our flights were cancelled by the flight provider- I admit, not LoveHolidays doing- however, when trying to speak with LoveHolidays to rectify this I was met with the same merry go round of ringing, trying to speak on live chat (no customer advisors were ‘available’ daily for over 5 weeks) and being asked to ‘log a request’ (which was done on day 1 after cancellation). As I was not lead passenger I was unable to be spoken to via Twitter DMs- although as mentioned several times the lead passenger works as a teacher and as the live chat function closed at 5pm this was not ideal. In the end after 5 weeks of waiting we were given alternative flights…at the cost of £297 extra per person (holiday was only £625 per person originally) and also departing/arriving at two separate airports in the UK. (Quite the business model between two companies- sign people up to cheap flights/holidays, cancel flights 4 months in advance and then put on alternative flights at a significantly increased price!) All in all I’m glad to have received a full refund with no cancellation fee (hence the other star) and to have spend our money elsewhere. Will seriously consider whether to use LoveHolidays again in the future- have really been put off unfortunately.”

Helpful Report

Posted 4 years ago

“Our booking was for a self catering appartment. Our room had a fridge and a tiny kettle ! Great room, but not self catering. The hotel said they have converted to hotel room only status. They did offer us all inclusive for 700plus euros extra . We were unable to contact LH or a rep in any way at all. Nor get any help at the hotel . I don't have have photos of the non-existant hob, sink, pots&pans, tea towels, crockery, etc. We have STILL never managed to re- make contact with Love Horriddays. BOOK WITH THEM AT YOUR PERIL.”

Helpful Report

Posted 4 years ago

“Awful customer service. No actual number in orgent situation. If lucky to get through, they simply ignore you!! After sale service? ZERO”

Helpful Report

Posted 4 years ago

“Where to start we booked a holiday to Thailand last April for February this year and on and of there have been issues with one thing or another but mainly fight changes at one point early on a flight we originally booked was no longer scheduled offered an alternative with another airline and love holidays asked for us to pay another £1000 plus up front before the cost of the original flight had been refunded this I wasn’t comfortable with so I refused to do so eventually things had been rearranged with original airline, this was fine until a little later yet another schedule change and this time wanted to charge me more again because of price changes yet again I refused by this point I began to question my choice of holiday company, eventually after messaging back and forth with at 3 different members of staff the status quo had been restored and the original price stayed.now the cruncher two weeks before we depart I received a email informing me that due operational issues with covid etc our holiday had been cancelled and a full refund would be made in due course gutted and extremely angry is an understatement and i as well as others I spoke to think this is a bs excuse for what ever reason,the only good thing about it was the duly offered refund was made less than 24 hours after it was applied for thankfully I’ve managed to book again for the same dates and hotel at short notice booking each element separately much to our relief.safe to say I won’t be going back to love holidays again”

Helpful Report

Posted 4 years ago

“Due to COVID and the lockdown last year, we decided to cancel our holiday in August 2020 which was a package holiday. We never received a refund on our flights and after chasing this up, Loveholidays have washed there hands of it even though we received a message from them before Xmas to say they are still looking into this, they have now said we need to go direct to the airline. Will never book a holiday through them again ...”

Helpful Report

Posted 5 years ago

“I booked a short group holiday with LH back in October last year but flights were cancelled. I count myself fortunate that I eventually received a full refund in early Feb this year. I was the first to do so within the group. On that basis I would not book with LH again.”

Helpful Report

Posted 5 years ago

“I booked online as the person I spoke to Valerie Burton had an extremely aggressive approach in making me book the holiday. We don’t need any of that on the phone its not helpful and you know what, you need to review your staff she didn't come across as helpful”

Helpful Report

Posted 5 years ago

“We booked our city break to Berlin last November 2019. Started paying it up. Easyjet cancelled our flights at the beginning of August 2020. We were due to go on the 5th of October. We are still waiting to hear from Loveholidays about the hotel side if things. You can't get through to them unless you have all day to sit and wait on chat. Oh and Loveholidays to a further 2 payments from my account after the flights were cancelled. Stop dodging Loveholidays and start paying up. If I dont hear anything by next Monday a formal complaint is going to ABTA.”

Helpful Report

Posted 5 years ago

“We booked a holiday with lovely holiday all inclusive in Turkey I been to Turkey for lots of holidays from the start to the end of this holiday with this company was terrible no communication after they got your money the hotel was not 5 stars due to C19 room was lovely but the food was terrible we paid a lot of money for this holiday it would have been better if it was cancelled”

Helpful Report

Posted 5 years ago

“We have recently returned from 10 days in Sicily based at the CDS Hotels in Terrasini on a fully inclusive basis. The resort is advertised on Loveholidays web-site as 4 star, we would say it was more in line as a 2 star, rather like an Italian Butlins with 98% of italians occupancy. The holiday was way over priced. The Italians were not really aware of social distancing and it certainly was not apparent in the dining room although face masks were worn whilst queuing for food if you can call it queuing they just barged in at the food station. Food quality was not up to Italian standards and hot food was generally cold. At the bars around the resort you were served drinks in tiny plastic cups which basically one swallow and the liquid was gone. The Room was clean and the beds very comfortable. The bathroom had signs of mildew in the shower and and there was a faint smell of sewage. The weather was good and swimming in the sea which made up for the holiday. We arranged our own Taxi's (Airport Taxi company) rather than the Hotel recommended Taxi's as they charged per passenger making trips 39% more expensive.”

Helpful Report

Posted 5 years ago

“We were lucky. Kos. No issues but our first hotel closed. We proactively drove to get a hotel change, and proactively contacted the hotel, and transfer. We experienced little issue ( still on holiday there as I type) but....we had to use our wit and guile to secure it. Personally, would I travel with them. Answer is no. Buyer beware!!!”

Helpful Report

Posted 5 years ago

“We arrived for a family holiday in Italy to find that Loveholidays had cancelled our booking, After being charged an admin fee for amending a cancelled flight ourselves (It was the same date, just an hours difference surely they need to pay me for doing their job) Its seems the admin fee was them sorting our transfer as luckily that arrived. On arriving we discovered the our booking had been cancelled. We sat on a bench in Rome for for over two hours panicking as the the phone queue was very long, and we literally may have had nowhere to stay, (you can imagine how stressful this is without children crying over being too hot, thirsty and thoroughly disappointed at this stage). Sooo relieved that they managed to get us a room, we failed to realise that we had not been placed in the upgraded room we paid for, which would have had more space and somewhere to keep our food and drinks cold, After wasting the majority of my holiday trying to get through to an agent on chat and via e-mail (as it was not an emergency) a fridge should have been included in our upgrade, but we resorted to using the sink and paper bin with shop bought ice to keep things cool as it was 40 degree heat!! My advice will be that if you can ever manage to get through to loveholidays, triple and quadruple check everything. I understand these are trying times, but customer service is ultimate. A lot of people arriving at the same resort through Loveholidays also had their bookings cancelled. Even have the decency to answer the multiple e-mails you have received, this may just stop people resorting to leaving bad reviews.”

Helpful Report

Posted 5 years ago

“Got my flight money back after holiday cancelled, now got an email at long last saying hotel and transfer money will be paid back within 7 - 10 days, i wait in hope! as there is no way anybody can get in touch with them, phone or live chat. Just left a message on live chat.”

Helpful Report

Posted 5 years ago

“Since the coronavirus pandemic. LH have been extremely bad as regards communication. Getting a refund from them is a nightmare. You'd swear it was their money we were asking for.I for one will never use them again. You can tell how good and professional a company is by the way they treat their customers when things go wrong.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 3.5 based on 7,269 reviews