loveholidays.com Reviews

Name: loveholidays.com
Rating: 3.54

3.5 Rating 7,269 Reviews

65 %

of reviewers recommend loveholidays.com

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3.5

Based on 7,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 5 star review on 3rd June 2026

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuff has gone wrong both times we used loveholidays now. first time the hotel didn’t have our reservation and were more than fully booked. second time we booked through them the transfer times changed and they never sent a message or anything to let us know so we missed it. when we called to ask for help we were told it was gone and nothing they could do! not worth booking with the if you are a family with young children.”

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Posted 2 weeks ago

“Dirty hotel, accommodation in dirty rooms with bedding from previous guests, towels unfit for use, cockroaches in the rooms, dirty restaurant and bar”

loveholidays.com 2 star review on 16th May 2026

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Posted 2 weeks ago

“Hotel was lovely and clean. Staff lovely But NO food, tea, coffee,alcohol available after 5 pm. And a brick wall for a view i our room . NO view whatsoever. Asked to move amd it was a solid NO.”

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Posted 2 weeks ago

“I will never be using loveholidays again as we book a 5 start you changed us to a 3 star the hotel was filthy and the rooms was very small and the food was always the same each day and they was holes in the walls where plugs go and they take on the lamps and the shower had more mould Than out else shocking”

loveholidays.com 2 star review on 15th May 2026

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Posted 2 weeks ago

“The hotel was not good at all”

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Posted 2 weeks ago

“Hotel was great staff very friendly food was good very good 3 star hotel”

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Posted 2 weeks ago

“2 flights where cancelled on return home one before the holiday which I was given an alternative I booked seats through them on the original flight and they said I had to repurchase them without a refund on the alternative , the alternative flight was cancelled home and easy jet prioritised people who booked directly through them and not a third party we was left in the aiprot from 11pm until 2am before given accommodation which was stated a 3 star but to me definitely a 1 pushing a 2star and told we will be flighing at 3pm the next day which also was delayed by an hour but if I had booked directly through easy jet holidays I would have been on the flight 3hr after the alternative was cancelled.”

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Posted 2 weeks ago

“The experience with love holidays was okay, wasn’t the easiest but was manageable. The experience with the hotel, transfers, organisational skills, airline & all staff involved were very very bad. Hotel food undercooked and cold half the time.”

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Posted 2 weeks ago

“All started brilliant with what looked like a perfect getaway wonderful looking hotel. When i arrived the Hotel was dirty and unsafe in places with missing fittings. Very disapointed and will avoid using love holidyas due to the hotwl not be represented correctly”

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Posted 2 weeks ago

“Very disappointed with hotel/facilities/pools/food/drinks/service/cheap and nasty all-inclusive, very basic.”

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Posted 2 weeks ago

“Food same every day and soups disgusting. No aircon. Rooms old walls cracked. Lots of stairs everywhere. One snack bar. It says private beach nope there is nothing like that.”

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Posted 2 weeks ago

“Very disappointed with loveholidays communication. Payed for transfers from airport to hotel. Was sent info how to find driver at airport. Night before our early morning flight had random message from person giving us different instructions for pick up at airport ignored it as thought it might be scam. Went on loveholidays app to see if there was any mention of the change. Tried to contact them but out of hours. Next day arrived at airport followed loveholiday instructions and man who had messaged appeared and shouted at us because didn't reply to his text. Why couldn't loveholiday have just messaged me to say pick up arrangements had changed. On a more positive note our hotel was amazing.”

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Posted 7 months ago

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Posted 1 year ago

“Wouldn’t book again with them. Unable to amend date because of death in family despite their claims you can amend holiday. Wrongly told our baggage allowance so had to pay extra….just such bad service never again will I book with them.”

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Posted 1 year ago

“We booked the el oliviar on the basis it was a 5 star palace. We had the use of one bar (poolside bar) drank watered down drinks out from plastic & paper cups, even ice cream was not included in this 5 star all inclusive poor excuse for a palace. The pool and area was dirty not once was it cleaned out or hosed down. Only one restaurant which was like a canteen and served same food daily. My husband pulled the rep up at every opportunity for a complaints form to be told we don't have any, others were also told the same. There was 4 in our party we were devastated. Love holidays certainly did not check this hotel out as most videos & photos have been photo shopped. Don't waste your money on this hotel there are real 5star ones in marrakesh”

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Posted 1 year ago

“What went wrong is that ihave booked a hotel - Begonville hotel. Marmaris, and they haven't a room for me even though it has been paid in full?? I travel on plane train and bus after confimation by you. I explained that to a lady on hel p desk and she kept repeated it was ok if a had confirmation which the hotel says they haven't had. I'm 84 and don't want to sleep on the beach.. Booking ref LOV8649023U from 13th sept.. Sort this out now please - worried.. phone me 44 1929421800”

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Posted 1 year ago

“Beware. The admin at loveholidays is poor. They changed our flights, but failed to give us updated references (we thought the same ones were valid). It was only when we went to check in our flights 24 hours prior that we realised there was a problem and had to make contact to get the new details. The flight change meant a parking change as it was a completely different airport. Only on the morning of travel did we realise they had not updated the parking details correctly either. They had changed the airport location but no other details (the parking company, road name and postcode were still for the original airport). They then put us through to a meet and greet company, which if we knew this was the option we would not have booked parking through them. Now they are saying as we did not take this last minute update we cannot obtain a credit and need to claim on our insurance!!!!”

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Posted 1 year ago

“Absolutely useless when the transfer they had arranged fell through and no one was there to get my group. They apparently rebooked it so at least we had back to the airport covered and that also never showed up. The emergency line is not England based it’s frustrating to try and resolve anything with them. Never again with these robbing cretins.”

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Posted 1 year ago

“Me and my husband have just come back from the mesut hotel in Alanya, Turkey. Booked with love holidays. Paid for express transfer both ways, and thought we had booked a lateral sea view room. How you at love holidays can advertise this place as 4 star is beyond me! None of the pictures of rooms and balconies are correct. They look really nice in the pictures, but in reality, the room was dated, the balcony, absolutely tiny, with the view of a disgusting building site/mouldy swimming pool as our primary view from the tiny balcony!with the scabbiest, dirtiest air con unit I have ever seen. Got really ill from the dirty air con, and on the last day, we checked out at 12pm, just to have my armband cut off 30 seconds later, and then to be told...no more food and drink without paying...we still had 12 hours of our booking left going by what we paid for...the woman and man behind the desk both rude and ignorant. I felt really unwell, and had to sit in their lobby for the next 7 hours, seriously dehydrated. If it wasn't for penny and Andy, getting me a big bottle of water, I would have collapsed! Our transfer, Amer travel was meant to pick us up at 6.15pm for express transfer back to the airport, and didn't get us til gone 7pm....then he got lost 3 times and had to keep asking taxi drivers etc for directions to the other hotels....his heating was stuck on full and I burnt my leg on a boiling hot heater vent...the driver picked up too many people and my husband had to stand in the step to the doorway of the minibus for the whole agonising 3 hour journey, so that a mum and baby could have a seat....we got to the airport 25 minutes before our gate shut......absolutely traumatised by that last day...spoilt everything for us”

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Posted 1 year ago

“Booked a package holiday to Turkey with Loveholidays. It was the first time I used this company to book a holiday. The booking process was easy and simple to complete. Confirmation of flights, transfers and accommodation were immediately confirmed on payment. Documentation, information re: flights, transfers and accommodation was clear and explicit. We flew from Dublin to Izmir, Turkey on the 23/12/2023. We had clear instructions re: connecting with our transfer driver, however we were met in the Airport Arrivals Hall by the driver. He was displaying a notice with my name and the names of another passenger group. I identified myself to the driver, he instructed us to wait in the Arrivals area until the other passengers arrived. We waited approximately 15mis, the other passengers did not show up. He escorted us to the car park, loaded our luggage, we boarded the bus, he then left us alone in a dark car par, while he returned to the airport to search for the other passengers, returning approximately 30mins later, not having located the passengers. He then left the car park with us, travelled back through the airport arrivals area, still trying to locate the missing passengers. The driver then proceeded to leave the airport, we mistakenly thought we were at last on our way to our hotel in Kusadasi! until he suddenly parked the bus at the side of a road. We began to fear for our safety, it was midnight, there was nobody else traveling with us or nobody around. I asked the driver why we were parked there and he replied he was waiting for another passenger from another flight! We waited approximately 15 mins while he made a few phone calls. We did not know what to expect next! We did not even have the option of abandoning the transfer and hiring a private taxi to transport us to Kusadasi as we were well away from the airport, in unfamiliar territory, nobody around and it was after midnight. I asked how long more do we have to wait, he replied 5 mins. Soon after that he informed us we would be changing vehicles. Another driver and vehicle arrived and we started our journey to Kusadasi. We were the only passengers aboard. The return journey to the airport was perfect apart from not being informed of the pick up time.early. The Transfer Company involved was MTS Globe Turkey. I filed a complaint to loveholidays when I returned home, they passed my complaint onto the transfer company who dismissed the issue and stated what we experienced was “normal”. Loveholidays did apologise. I paid €107 for this return transfer for 2 adults. I certainly would expect a reasonable standard of service, not the service we received on our transfer from Izmir airport to. Kusadasi and what MTS Globe Turkey offers as a “normal” standard of service. The experience left both of us stressed and disillusioned. We stayed at rhe DERICI Hotel in Kusadasi for 7 nights on a B&B basis. The location of the hotel is excellent with superb views. The hotel staff are exceptionally courteous, friendly and helpful. The hotel is spotlessly clean. It could do with a little updating and refurbishment. The rooms are comfortable and quiet, however the beds are very hard. The breakfast is o.k. Not a lot of choice but certainly edible. I would definitely consider staying at The DERICI Hotel again. Apart from the terrible experience we encountered with the transfer from the airport to the hotel every other segment of our booking was very good. I would be leaving a 5 star rating in this review if we haven’t had this awful experience with MTS Globe Turkey I don’t think we will be booking any future holidays with loveholidays.ie Further update: To add insult to injury Loveholidays replied to my review on Trustpilot informing me the issue was still under investigation. I received an email today from Loveholidays informing me that they are now closing the case as the issue is out of their control. I repeatedly asked if they considered the standard of service we received from their service provider MTS Globe Turkey was acceptable, I never received a reply to that question! I am assuming that Loveholidays accepts that Fearing for our Safety during our transfer from Izmir Airport to Kusadasi is an acceptable standard of service. As I already stated it was my first booking with Loveholidays and it certainly will be my last. I have traveled the world, travelled to Turkey on several occasions, used transfers from airports, never once did I fear for my safety until 23/12/ 2023.”

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Posted 2 years ago

loveholidays.com is rated 3.5 based on 7,269 reviews