Name: loveholidays.com
Rating: 1.18

“Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. We booked all inclusive holidays, premium transport in Turkey at "5star Arla Claros Beach and Spa resort". Airlines were Pegasus. Within few hour of booking problems started, been rang by agent saying that I need to pay additional money for a flights I said ok , after another hour had another call and was asked for another nearly £400???? on top It started to be suspicious, as clearly they quote one price and then when you paid and already committed they try to drain more money from you. We were starting close to £3k for flights only, original total was just over £3k a the start...desperate to go I said yes. When we arrived at airport and placed in the aeroplane what a shocker it was terrible aeroplane , old , dirty with chewing gums stuck everywhere, and spats all over seating. I know travel agent would have limited control over this but you can imagine first impression, tickets costs like for first class, experience like you are in super budget territory. We arrived at the airport, someone suppose to wait for us with our name ready to pick us up, I paid additionally for "premium transport" to treat my family....after 30 minutes of no one in sight you start to manage holidays that you paid for - had to call taxi company wait another 30 minutes, it costs 100p per minute to make a call in Turkey so your costs just goes up....ok driver finally came, rushed us to the car did not say a word was driving very dangerously to the extent I told him to slow down and we will leave the car. He was overtaking at cars while they were vehicles coming from the other direction? So we finally arrived at our hotel - from outside massive building , big entrance , makes great impression, although, as soon as you reach reception there is an odd smell of cooking oil like in a old canteen. Your are being served by 16 year old kids that can not speak English and they pass you form one to another. After booking in, strangely we have been moved out form main building and taken to some odd looking bungalows on a side???? I asked what is this and they said our accommodation. I never seen this on our booking website that we will be placed in a aged sheds on a side of hotel...then I thought might be better own accommodation etc.. How surprised I was when we arrived small building split into 4 or 6 mini "apartments" - ohhhh boy this is were it all really starts when we entered this "5star mansion"....please check for my name and hotel name and Facebook twitter for love helldays for more photos example of one of them above. Dirt and filth was beyond, cracked wall , dangling equipment, stains , spats and other "fluids" splattered across room , dust and dirt everywhere one bed had broken leg and I fell from it. gaps in main door...etc. I could not believe it, it looked like 1 max 2 star accommodation, or less all was broken and scary. A this stage I had my missus in tears and kids looking at me in a way I felt I failed them all. This is when yet again you start to manage your holidays, another call to emergency line in UK at 100p per minute - I think I spent around £100+ on phone calls because of failings. Got through to an agent who mainly said..........you need to talk to the hotel to sort this out........????Send us pictures and explanation of your problem. So you sitting on your bags chasing hotel manager , writing emails and calling people while being on holidays at £4k+ spend.......great. Got two hotel managers to the room after was dismissed with my issues, they came and after all being shown we agreed room was substandard - please check my photos on Facebook and twitter , one above shows shower head - that will give you an idea were Love Holidays will send you. Upon question what next, they offered; similar apartment although they were honest and said it is similar standard????????? or main building but we will be split into two rooms spread apart ? ahahahaha. I nearly started to pull my hair - do not have many left now!, it is 1am by then, I am ringing again at 100p per minute to Love Holidays emergency line - been told please with till morning we will sort this out, agent said he will call back, latest by 10 am. This means second day of 6 days holidays wasted I asked what are you planning to do now? He had no answer...Guess what it is 11am no call, trying to ring them again at 100p per minute no answer. Lovely helldays!...........end up in the main reception to discuss with another manager situation been told they will refund me the money for whole stay, I asked what I suppose to do now? I had odd feeling that night that I will be left with no choice to have horrid experience at massive cost Decided to google around for a different hotel came across TUI Hotel 30 minutes drive form were I am, at my won cost was forced to book it for 1900euro for 5 nights this is on top of what I paid already. it was 4.5 start hotel not "5star" as Love Helldays one......... . No contact with UK , I am in Turkey trapped...........so called again at 100p per minute to UK ...waiting on the line then manager came and said they got email correspondence now and they will refund me for my whole stay and organise transport to a hotel of my choice. Left hotel, I sent last email saying we will sort all out when I am back as I am trying to have some rest now. Had no email back to apologise, confirm acknowledgment of situation left in limbo.. After fantastic 5 days at Tui Blue Ephesus - this 4.5 star it was excellent in all means clean, tidy , great food, English speaking personnel etc. Love every minute there. You can check my review on Trustpilot. Time to head back so rang taxi company that we paid for "premium" transport to change location again at 100p per minute , then managed to get WhatsApp access from them so do not carry on forking out fortune on calls, agreed location change despite same distance from airport been told will have to pay 15 euro extra, what a joke...either way you have an option take it or organise your own transport. So all set, knowing how whole experience so far been with Love Helldays that do not manage any of it just take your money....booked taxi at 7.30am in case of total failure and having time to booked another one - so it is 7.30 am last day. By the way little tip for all how they book you, online agents like love holidays give you flight times at such a time so you loose both days fisrt and last, as they get little revenue from hotel, as do not have to pay them for full hotel hours - do not worry you pay for all......back to taxi so it is nearly 8am and guess what no taxi.........rang them again at 100p per minute only to find out they messed up and sent taxi to old location got proof of change confirming on WhatsApp still wrong. Again TUI hotel came at rescue, arranged a taxi, although I had to pay 50euro for it from my own pocket again. How I Love Helldays full package holidays. So another stress got to the airport, managed to get on time on the flight strangely this time same airlines aeroplane was brand new and very clean so some smiles again. You can only imagine what was going through my mind , now I have to contact "Love Helldays" to get my money back. I want all to know at no stage been called apologised or given any reassurance that I will be supported and all sorted without hassle after what I went through. I hope all are thinking by now all will be fine.........................ohhh no no no....so emailing love helldays to ask for refund been offered on first email only 5 days refund as they said I stayed one night over?????????????????????????????????????????? So rejected it and asked to follow email trace with pictures and whole story as I shared with you...no one wants to hear it. Been directed to complaints department no money refunded even partially and been told to wait............... wait for this......................56 days for someone to review my case!!!!!!!!!!!!!!!!!!...................................how this company can legally operate I do not know but I will make sure I will take every step to check if they will be able to going forward... Summary..... So if all goes smoothly I am sure you will have great time but if you get any issues and they can always happen remember my story, I went for £4k holidays ended up spending £6k...had money stolen from me by love holidays and being ignored...your choice is; risk same experience or just go somewhere else. If love holidays pretend to say I never been their client I will provide all details required. Love Holidays management team I strongly believe in KARMA and know one day you will experience same if not worst...I hate you.”

loveholidays.com 1 star review on 17th June 2022

Helpful Report

Posted 3 years ago

“The first and last time using this page choosing my holiday. I chose to fly from London on their website and I got from Belfast. I do not know how it works, is it the web page bug or it is about cheaper flights from there and therefore more earnings for loveholiday. After talking to customer service, I was informed that it was my fault that I entered the departure location incorrectly. How can I enter city name Belfast instead of London? Really impossible. In addition, I currently have £ 200 to pay for a flight change. I chose this broker option because of the good offer. At the moment I know that without his help, I would spend my vacation in a chosen place cheaper, choosing a flight and a hotel myself. Thank you loveholiday and goodbye forever.”

Helpful Report

Posted 3 years ago

“Just got back from a week away in Mallorca. We booked as a family for 2 rooms in the Romani Hotel. Arrived late 11.45pm given our rooms one on the 4th floor and one on the 2nd floor at separate ends of the hotel a very long walk it's a large hotel. The problem with this being my granddaughter wanted to stay with me ( Grandad). She is 4 years old so may wake up in the night and want Mummy. OK this didn't happen thankfully. Next morning we went to sort the room issue out. After a lot of angry words they put has in adjoining rooms but only one rooms air-conditioning is working. I can go on but it will take me forever to type. So spent a week with a oscillating fan (Crap obviously) . The hotel was not bothered. If we changed rooms it would be miles apart again. OK this is not a complaint about Love Holidays so much . Its more the fact I've read a lot of the reviews that I felt it pointless to try and contact the company.”

Helpful Report

Posted 3 years ago

“This company is an absolute disgrace and has been so unhelpful. As our flight was cancelled we tried to get in touch with the customer service team to try and amend dates so we could still go on our holiday. The first issue was trying to speak to an actual person rather than a bot. When eventually getting through to someone I was hung up on 3 times claiming they do not have a complaints department and kept telling me to action it online. We are now down £2000 and have to wait 10 days for a response from them then a further 10 days for a refund when our holiday is in 8 days. I understand the cancelled flights was not their response but when something like this happens after spending so much money I don't expect to be hung up on by their appalling and outright rude customer service team. Would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“my god i am getting an english lady the past two weeks and she is very very ignorant she keeps hanging up on me i wish love holidays would look into this as it is very upsetting and stressful for me yous took my money but will not help while im in my most desperate stages as i could loose my holiday BECAUSE MY PASSPORT IS LATE AND I JUST WANTED INFORMATION AND SOME HELP TO CHANGE IT ALL I HEAR IS GO TO MANAGE MY BOOKING . and she told me nothing to do with her why isint it does she not work for yous AVOID AVOID AVOID AVOID i wonder will i even get a reply from this review highly unprofessional ppl why on earth work in that sector if you dont like your job DISGRACEFUL”

Helpful Report

Posted 3 years ago

“My problem is ongoing and nobody will answer my emails and the customer services is a joke I was 93 in a queue and never got to speak to anybody , I tried again and was 62 in a queue , an hour later when I checked I wasn’t even in the queue . You may notice there isn’t a phone number to actually talk to anybody”

Helpful Report

Posted 3 years ago

“The most stressful build up to a holiday ever. Flight cancelled and needed to rebook the following day. No help from customer service when I was having difficulty with this, unique email address was causing the difficulty as it was asking for a password which I didn't have, Spoke to 9 different people all not willing to help. Eventually had to cancel with Ryanair and rebook at an extra cost of £175. Was then charged another £90.78 to change hotel dates and transfer dates. Both hotel and transfers were given my name wrong !! My first name was used as my surname. Shocking service and will never use this company again. Alright when taking your money but useless at solving problems.”

Helpful Report

Posted 3 years ago

“AVOID AVOID SAVE YOURSELVES A LOT OF… AVOID AVOID SAVE YOURSELVES A LOT OF BOTHER. I booked a holiday with this company for 4 nights in a superior room pool view then through the app I upgraded to all inclusive. On arrival at the hotel the reception staff was very pleasant at check in. He gave me my keys and said this is you key for your standard room so I asked him to check again he said I have it’s a standard room. I explained to him what I’d booked he said loveholidays had booked this. I was absolutely fuming rang loveholidays eventually got the most unhelpful person who said this is what I’d booked so I told him it certainly wasn’t he said I’ll get back to you in a couple of hours with a resolution.in the meantime I asked the receptionist how much extra is a superior room he said €100 so I paid it and thought loveholidays would reimburse me. It was over 24hours before they emailed me to let me know it would be €115 to change my room. So to add insult to injury they wanted €15 more than the hotel. Absolutely disgusting service then when you get home they say they can’t deal with it now cause your home. My advice would be use a reputable holiday company and NOT these budget ones.”

Helpful Report

Posted 3 years ago

“Trying to speak on the chat said we would have to wait 72 for a reply to resolve cancelled flight been nearly a week now can’t book another Holliday till this sorted disgusting customer services AVOID”

Helpful Report

Posted 3 years ago

“I had made all payments apart from the final one. I had the money in my account so didn't expect any problems. On 7.6.22 received an email stating that the holiday was cancelled, no warning & no way of sorting it out. The only thing I can think of is that I lost my bank card and perhaps this was the problem but this could easily have been sorted out. My mum telephoned in the morning at 9 am but the girl couldn't speak to her because she wasn't the lead. I tried again a couple of minutes later and many times throughout the day without success. I tried the chatbot but there were technical problems. Once these problems were sorted I explained what had happened but was given short shrift and the call was disconnected. This is the last time my mum will be able to go on holiday as she has parkinsons. I am disgusted with this co. please don't give them any business. I never will again or any other OLT Co.”

Helpful Report

Posted 3 years ago

“Due to COVID, our holidays to Morocco Dec-21 were cancelled. Ryanair confirmed (upon contacting 8 different agents over past few months) that loveholidays requested a charge back on 3rd Feb 22 and they have processed it (I have received confirmation from Ryanair via email), however money had not been returned to me by loveholidays. To date I have spent so much time trying to chat with agents via chatbox and my issue is still not resolved. Also, tried to contact them via email, however received response that mailboxes are not monitored. Loveholidays agents on 4 last occasions (after all the waiting to be included in the queue and all the time spent queuing) were ignoring my requests to provide alternative contact (via email or phone number), escalate this issue to management or to log a complaint. In all those instances, they just closed chats instead. Very disappointing experience, would NEVER EVER use Loveholidays in the future and would highly recommend to book flights directly via airlines instead. As if something goes wrong, you won't have assistance and help”

Helpful Report

Posted 3 years ago

“Avoid this company no customer service they have no way of contact. Our flights have changed and no way of sorting it. What was a 4hr flight is now a flight over two days indirect with 9hrs between flights. And nobody to resolve this”

Helpful Report

Posted 3 years ago

“Terrible dont andwer phone ,two bob company run on a shoe string hopeless”

Helpful Report

Posted 3 years ago

“Total waste of time! spent two days trying to book a holiday. Website would not take the booking. Once it appeared to have done so but we never received a booking confirmation. Tried calling but no answer. Message says they are only dealing with problems from people travelling in the next four weeks. Looked for an email. Doesn't seem to exist? You can complain through manage my booking, but only if they have sent you a confirmation of your booking. Given that our holiday was worth over 7k and we were unable to give them any money, expect to see Love holidays going into administration soon! Avoid them like the plague.”

Helpful Report

Posted 3 years ago

“Terrible customer service can’t speak to anyone our transfer never showed up had to pay for taxi also did not inform our accommodation hotel completely changed never book with them again! Would give no stars”

Helpful Report

Posted 3 years ago

“Avoid this travel site. Should you need to cancel your flight you will not get your money back either email then you kept on the phone holding back again and again and again and you still don’t get any joy or money back.”

Helpful Report

Posted 3 years ago

“Everything this company need to investigated by the governing bodies they are ripping the good British people off of their hard earned cash.”

Helpful Report

Posted 3 years ago

“I'm very disappointed your services. My money was taken more than the deal was on your site on that day and more than you letting me know that I have to pay the difference, 3 days before my flight? I booked and paid the PCR test and took holiday from work and spender all my savings for this holiday through your site because was all inclusive, which I was sure that is a serious company. I even checked the deal today and is more cheaper than we paid. That's ridiculous! No one answered to the costumer service. I've tried to call in UK and it was busy line all the time”

loveholidays.com 1 star review on 2nd June 2022

Helpful Report

Posted 3 years ago

“I have just tried calling customer service, and at 9:30 am am being told to call back Monday to Friday between 9am and 5pm, well it’s Thursday at 9:30am? Got hold of sales department who tell you they can only deal with sales, and won’t help you with anything else, then when the sales answered(funny they will take your money), I was due a refund by last night 12pm according to them, surprise- NO REFUND, and they will not take a call or help, yet some lovely lady, when asked who I can speak to, referred me to the app”live chat”, and then the awesome customer service I got, was that she hung up on me-lovely. PLEASE BE WARNED the worst experience ever, AVOID as they will take your money, and then want nothing to do with you!”

Helpful Report

Posted 3 years ago

“I booked a package with this company months ago and everything seemed to be going well. 24 hours prior to departure we were getting messages and reminders from loveholidays and United airlines to check in, get all correct documents etc. there was one message from loveholidays saying we had a message which I only got in the morning, less than 24 hours before my flight. I checked into United airlines to check in and they said my flight had been cancelled, and that they had an alternative flight which was 14 hours later, with a 10 hour stop over, which meant I’d be travelling for 26 hours to get somewhere that would take me 13 + id miss a nights hotel stay and only have 7 days, which would not make it worthwhile. I spent hours on hold trying to get hold of loveholidays, and they said did you not see our message this morning? You just need to reply to it confirming you are happy with the flights we presented. I said the flight was meant to be in 14 hours time and I’m not happy with the flight United airlines have proposed. The guy kept me on hold and said I’d speak to the booking team and they can hopefully still get you on the flight. At this stage I was stressing as it was 6pm and the flight was meant to leave at 8.30 am next morning. After a lot of back and forth the guy said great we have got you on the 8.30 am flight to Frankfurt with a 2 hour stop over then Straight to Dominican which was great. I explained on a recorded call which I have that I didn’t want to hang up until I had confirmation of this flight. He said due to the high demand they could not do this but I would receive confirmation by midnight. I was already annoyed as I paid for a covid test which I no longer needed. By midnight nothing. I called love holidays and they of course we’re closed and only opened after 9am. I woke up at 3 am to get ready to leave the airport and did not know what to do. United airline was still showing me as pending for the 25 hour flight trip which I had already told love holidays I didn’t want as I’d miss a whole day and half plus had to travel for 25 hours. I was panicking so called lufanthsa and explained that love holidays said I was booked on this flight at 8.30 am and still had no confirmation. They confirmed that I was not booked on this flight, and in fact the flight was at 7.30 am not 8.30 as per the message I got from love holidays. You don’t understand the stress I went through, I called United airlines and spoke to 3 agents and they all kept saying you have to call your booking agent there’s nothing they can do and that I shouldn’t go to the airport. I’m absolutely appalled at loveholidays, I paid all this money for my flight to be cancelled ( these things happen I understand) but for no one to call me to get me on a new flight, for me to spend hours on the Friday to get on a new flight that I wanted, which love holidays CONFIRMED over the phone that I was booked on, for me to still get no confirmation 4 hours before my flight. I called United airlines one last time before I was going to give up and waiti till 9 am to call love holidays and luckily a manager was able to swap my flight to the one leaving in 2.5 hours and I rushed to the airport. This is terrible from a big company to provide such bad customer service, I wasted money on a covid test, hours and hours with love holidays to get a new flight and after all of that they lied and said they booked me on that flight when it never was booked on!!! I wasted over an hour each day on holiday calling love holidays, the live chat said we are experiencing a high demand of requests to please call them directly. I called them directly and it said the line was busy or I stayed on hold waiting and after an hour I gave up. I received no confirmation in regards to my return flight, they closed my request via the app as sorted when they never replied or got back to me and in the end the airline helped me. I’ve never dealt with such a terrible company, still no answer to date, no compensation or reply to any emails, messages, calls after the issue arised, but they were happy to take £2400 and then provided a shocking after care. Hopefully this review raises awareness to future customers to not book with them and that I get a reply??”

loveholidays.com 1 star review on 1st June 2022

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews