loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holiday booked for 8th August 2020. Tried to get in touch with Love Holidays to change date. Got no response. Then i checked my hotel is open and its not. Eventually got through to to them on live chat 3 weeks ago and they denied its shut despite me having an email confirmation from the hotel. Said they would be in touch to sort but nothing yet. Still been trying to get hold of them on live chat but to no avail. I understand they are busy but this is just ridiculous!!!!”

Helpful Report

Posted 5 years ago

“They are impossible to contact, my return flight has been cancelled and I haven't heard from them about organising an alternative. A refund from Norwegian Air has been sent to them but they haven't passed it on to me. I've left several messages for them for over a month; none of which have been replied to. I've paid my deposit and they've unsuccessfully tried to take the remaining balance twice stating that they will be in contact (I've cancelled the credit card) still waiting to hear from them.......”

Helpful Report

Posted 5 years ago

“Hi Valerie and Kenneth how long have you worked for love holidays.you must think we are idiots”

Helpful Report

Posted 5 years ago

“I would urge to google and read the reviews on the various sites of loveholidays before booking. Being able to contact loveholidays either by email, or telephone or even live chat(which is what they recommend) has been IMPOSSIBLE with you to discuss my issue. I have now tried at various times of the day, everyday, for nearly ten days, and have not been successful. The live chat function says that they are busy, and to come back at another time, at all times of the day and night. I am sure there is no one there. You can always judge a good company or a retailer including holiday companies by the way they respond to complaints, issues or worries that the the customer may have. Your answer to every single issue or question has been to respond by “managing the problem online through your manage my booking web page, with questions that you think we want to ask and your answers”. We are not able to ask you individual questions that are relevant to us. You are exactly what a company that sells holidays should NOT be like. Reading all the many hundreds, possibly over a thousand reviews of your business make me wonder how long is it before you are investigated and then hopefully shut down. Disgraceful. DO NOT BOOK WITH THIS COMPANY, save yourself time, money and all the heartache! Book with a well known large company that will honour their agreement. Please go and read other reviews of loveholidays on other websites as well. Try trustpilot, but be aware that businesses can pay this review site to take down negative reviews, as is the case with Feefo, that contacts you once you have booked with loveholidays.”

Helpful Report

Posted 5 years ago

“I would urge to google and read the reviews on the various sites of loveholidays before booking. Being able to contact loveholidays either by email, or telephone or even live chat(which is what they recommend) has been IMPOSSIBLE to discuss my issue to change a booking. I have now tried at various times of the day, everyday, for nearly ten days, and have not been successful. The live chat function says that they are busy, and to come back at another time, at all times of the day and night. I am sure there is no one there. You can always judge a good company or a retailer including holiday companies by the way they respond to complaints, issues or worries that the the customer may have. Your answer to every single issue or question has been to respond by “managing the problem online through your manage my booking web page, with questions that you think we want to ask and your answers”. We are not able to ask you individual questions that are relevant to us. You are exactly what a company that sells holidays should NOT be like. Reading all the many hundreds, possibly over a thousand reviews of your business make me wonder how long is it before you are investigated and then hopefully shut down. Disgraceful. DO NOT BOOK WITH THIS COMPANY, save yourself time, money and all the heartache! Book with a well known large company that will honour their agreement. Please go and read other reviews on websites such as loveholidays days review.co.uk Try trustpilot, but be aware that businesses can pay this review site to take down negative reviews as I think might be the case with Feefo as well, the review company that contacts you once you have booked with loveholidays. I put this review on 3 times on Feefo, and it was taken down immediately. Also try other review sites, and check out loveholidays.”

Helpful Report

Posted 5 years ago

“The worst customer service ever. Zero reply from this company regarding my holiday plans. Would advise no one to book with them.”

Helpful Report

Posted 5 years ago

“Why why are you people booking still with this company .they are crooks .read the reviews not the odd 4star one put on by there own staff.anybody who carries on booking with these crooks need there heads testing”

Helpful Report

Posted 5 years ago

“Booked holiday and paid advance deposit but i wanted to make change of destination and it is horrible as no telephone humber is available nor CHAT works no email i.ds and i ended losing my deposit along with penalty amount of 900GBP which is terrible and its WORST company any one can deal with AVIOD BOOKING WITH THEM ..... FRAUD company”

Helpful Report

Posted 5 years ago

“due to fly in 2 weeks,now they have removed spain as safe we cant quarentine for 2 weeks but trying to get through is so frustrating, tells me to refresh the chat but im wondering if its acually switched on as ive been doing it for 4 hours still nothing, not a very good company towards there customers”

Helpful Report

Posted 5 years ago

“I've just seen a add from loveholidays in the paper offering holiday in fuertvevtura 14 September but also read in same paper the government saying no main land Spain and all Spanish island's. So people don't book with this company they will take your money and that's the last you will hear from them”

Helpful Report

Posted 5 years ago

“Still waiting on my refund from a holiday booked in June can't get hold of them maybe if I put a bad review then they will get back to me”

Helpful Report

Posted 5 years ago

“Impossible to contact them . They’ve taken £1400 for a hotel and my flights were cancelled. They refuse to answer my messages and you cannot contact them by phone or email . Their live chat is not fit for purpose and deliberately cut you off when asked a specific question about my booking which does not fit into the generic faq category .Basically they have stolen my money .”

Helpful Report

Posted 5 years ago

“Terrible service, over a month still no refund.!!!”

Helpful Report

Posted 5 years ago

“Booked a Greek hotel only in February 2020 with an August 2020 arrival date. Due to Covid-19, we opted to change the date (through Love Holiday's Manage My Booking) to August 2021, which was on offer. Our hotel on the Manage My Booking page now shows the change, but we are still awaiting confirmation. Love Holiday have now attempted to take a payment for our August 2020 stay. There is no way of contacting them, other than by Live Chat but I have been attempting to do this for around six hours now on different days of the week, refreshing the page as I am repeatedly told all Live Chat agents are busy. One afternoon alone, I sat at my laptop for four hours. I appreciate that Love Holidays are having to accommodate large volumes of enquiries, but they should not offer something (change to our booking) without delivering.”

Helpful Report

Posted 5 years ago

“I had read far more negative than complimentary on their website, however, I believe in giving praise where due. We requested a return of the money paid, rather than accepting a credit note, on the 14th of July, I'm very pleased to tell you that these funds were paid to us on the 22nd. So well done love holidays, I trust this gives heart to those still waiting.”

Helpful Report

Posted 5 years ago

“Yeah got all my money back at last, taken 3 months but got there in the end without using section 75 or chargeback. Just left a message on live chat as i could not speak to anybody. Got an email today saying sorry its taking so long to get you a refund????”

Helpful Report

Posted 5 years ago

“Shocking customer service. We were due to go to Majorca on 17th July, they cancelled holiday on 10th with no reason why. Flights still went. We have had refund for hotel and transfer but in order to get refund for flights I have to speak to the airline to claim taxes back. Taken me hours on live chat this morning to get any kind of answer, and I consider myself lucky to have been able to get on. Unless you sit there at 8.55 and keep refreshing you have no chance. No number to speak to anyone. AVOID this company at all costs, disgraceful lack of communication from them.”

Helpful Report

Posted 5 years ago

“I'm currently due to travel in August and can see on trip advisor the hotel I am booked is closed for the season. You have continued to take money knowing this and have not contacted me directly, you as a company are so unprofessional. I will never book with yourselves again”

Helpful Report

Posted 5 years ago

“Shocking no way of speaking to anyone ..i know times are difficult but you need to step-up to the challenge ..we are supposed be going to Portugal but its on the list of non essential by fco ..no idea if we are going will it be cancelled nothing ...taken things into my own hands and re arrnaged my flights for next year which has cost me extra 360 I assume I have lost what I have paid for accomodation..love holidays will go bust soon”

Helpful Report

Posted 5 years ago

“Hol in 3 wks.Waited 2 hrs for live chat. My hotel is closed, they did not notify me . Spent 2 hours on phone, operator kept advising go to manage my booking , not poss for me to amend hotel. Round in circles. No resolution. They will contact me but when and how? Then cut me off. Messages on Manage my booking which I can't see? FIASCO”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews