Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.78

4.8 Rating 1,097 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

Write Your review

Tell us how Saranghae Skincare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Saranghae Skincare 5 star review on 22nd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyers Beware!! Saranghae has told me that according to their policy they can resume auto ship at any time even if you have requested to put your account on hold. They send you an email and if you do not respond within 48 hours they ship it anyway to you. I’ve been very sick and had put my account on hold. Too sick to check emails daily. If you want to stop shipments you need to cancel your account completely. And if you want to return a product they ship to you even though you’ve put your account on hold, you are responsible for shipping costs. My health is not good and I now have to deal with this somehow. These policies are not representative of a quality company.”

Helpful Report

Posted 8 years ago

Hi Marie, Our policy is stated on our website upon selecting the membership option. I am sorry that we cannot be accountable for every customer that wishes to sign up for a membership without reading the Terms and Conditions first. As per our last email that you did not respond to, we are able to return two of your bundles even though they are both significantly outside our return policy. I understand your frustration but you do have the option to return. When a customer does not reply to our 48 hour pre-bill notification, the bundle ships. Please understand it would be near impossible to contact every customer and double check with them if they want their bundle. This is why the 48 hour pre-bill notification is in place, for customers to communicate with us. There was no way for us to know you were in bad health because there was no communication. Our phone lines are open 7 days a week and our records do not show a call from you asking to cancel your membership. If you need assistance with return options you can call our customer service line 1-855-895-4344 or you can refer to the last email we sent you. Thank you for trying the line Marie, we would love to refund you for the bundles you need to return.

Posted 8 years ago

“My skin is mostly oily to mixed type, and have tried 'Complete 5 Step Membership Bundle (5 Pro)',and it did not suit my skin, had break outs. Stopped using it after 7-10 days, and my skin cleared out. Called customer support and explained the situation and wanted to return the product, they insisted on trying it out for another 7-10 days once every day. I did try again for almost 2 weeks this time, it had the same effect. Finally when called back to return the product, they want me to pay the return shipping. This is like I have become their guinea pig to test the product and in return have to pay them back to ship their product(Half empty containers) back to them. When asked how is this 110% satisfaction guarantee or money back, they went to explain the satisfaction rate to me. Fyi, only USPS has to be used to ship back the product, you do not have any flexibility there. On top of this your cc will charge foreign transaction fee as they have this being billed to Canada. This doesn't show up anywhere during you transaction. Overall I don't recommend this for oily/ mixed skin types.”

Helpful Report

Posted 8 years ago

“I purchased this product to try after reading many good reviews. I am 38 years old with clear sensitive skin. Unfortunately, the products broke my skin out terribly and caused nodule like cyst on my skin. I contacted customer service to let them know and to seek guidance. It took serversl days to receive an email. Sandra Starr replied back with a long and lengthy order of how I should stop the produce and then restart it again one product at a time. From the customer side, I did not have any interest in breaking out again, as my cyst were taking a while to heal the product caused. The company also throws the line out that your face will break out when trying something new and to persist with using it. WARNING! You must pay the shipping and handling if you return. This is approx. $35-40 with Fed-Ex. I had a terrible experience with customer service representative Shelby, with her yelling the policy to me over the phone. She also had the audacity to try and tell me my bank would side with the company if I reported it as a fraudent charge. Then proceeded to lie to me that my shipping charge was going to only be $15. Stay away from this company. Products do not deliver as promised for me and service was awful and ridged. They ultimately did not solve my issue or fulfill their so called “promise” of customer service.”

Helpful Report

Posted 8 years ago

Hello Kelly Powell, thank you for your review and I am so sorry your experience was not a pleasant one. We do pride ourselves on having excellent customer service from knowledgeable customer care specialists. I am sorry that your skin purged upon using the system, I will let you know that It is a fact that completely changing up your skincare routine can cause purging. Here’s how purging can actually work – if a product speeds up skin turnover (the rate at which skin cells are shed and replaced), then the entire cycle will be accelerated and pores will turn into whiteheads/blackheads/pimples/cysts more quickly, so you’ll suddenly see blemishes. Our products are designed to heal, regenerate and protect, I assure you the purging is your skin healing. We agree the process is not ideal. It takes your skin about a month to renew itself, and this is sometimes how long the purging can last. Our Terms and Conditions do state that if you would like to return your bundle, you must pay for shipping. Our system does not produce shipping labels and therefore we cannot provide you with one. Furthermore, our shipping to you is free. https://www.lovesaranghae.com/terms We do value our customer's feedback and I thank you again for your review.

Posted 8 years ago

Saranghae Skincare is rated 4.8 based on 1,097 reviews