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Saranghae Skincare Reviews

4.8 Rating 1,031 Reviews
95 %
of reviewers recommend Saranghae Skincare
4.8
Based on 1,031 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Saranghae Skincare Reviews

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

Write Your review

Saranghae Skincare 5 star review on 12th May 2025
C R
Saranghae Skincare 5 star review on 26th April 2025
Ian S
Saranghae Skincare 5 star review on 3rd December 2024
CHRIS I
Saranghae Skincare 5 star review on 15th May 2024
Cheryl M
Saranghae Skincare 5 star review on 2nd February 2023
Jeff C
Saranghae Skincare 5 star review on 6th November 2021
Amy S
Saranghae Skincare 5 star review on 23rd June 2021
Maria
19
Anonymous
Anonymous  // 01/01/2019
I purchased this product to try after reading many good reviews. I am 38 years old with clear sensitive skin. Unfortunately, the products broke my skin out terribly and caused nodule like cyst on my skin. I contacted customer service to let them know and to seek guidance. It took serversl days to receive an email. Sandra Starr replied back with a long and lengthy order of how I should stop the produce and then restart it again one product at a time. From the customer side, I did not have any interest in breaking out again, as my cyst were taking a while to heal the product caused. The company also throws the line out that your face will break out when trying something new and to persist with using it. WARNING! You must pay the shipping and handling if you return. This is approx. $35-40 with Fed-Ex. I had a terrible experience with customer service representative Shelby, with her yelling the policy to me over the phone. She also had the audacity to try and tell me my bank would side with the company if I reported it as a fraudent charge. Then proceeded to lie to me that my shipping charge was going to only be $15. Stay away from this company. Products do not deliver as promised for me and service was awful and ridged. They ultimately did not solve my issue or fulfill their so called “promise” of customer service.
Helpful Report
Posted 7 years ago
Hello Kelly Powell, thank you for your review and I am so sorry your experience was not a pleasant one. We do pride ourselves on having excellent customer service from knowledgeable customer care specialists. I am sorry that your skin purged upon using the system, I will let you know that It is a fact that completely changing up your skincare routine can cause purging. Here’s how purging can actually work – if a product speeds up skin turnover (the rate at which skin cells are shed and replaced), then the entire cycle will be accelerated and pores will turn into whiteheads/blackheads/pimples/cysts more quickly, so you’ll suddenly see blemishes. Our products are designed to heal, regenerate and protect, I assure you the purging is your skin healing. We agree the process is not ideal. It takes your skin about a month to renew itself, and this is sometimes how long the purging can last. Our Terms and Conditions do state that if you would like to return your bundle, you must pay for shipping. Our system does not produce shipping labels and therefore we cannot provide you with one. Furthermore, our shipping to you is free. https://www.lovesaranghae.com/terms We do value our customer's feedback and I thank you again for your review.
Posted 7 years ago
Saranghae Skincare is rated 4.8 based on 1,031 reviews