Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 972 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.7

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just left and there was a guy in the plumbing department named Bob that was amazing and super helpful. And when I was checking out there was this lady named Kendall and she was just amazing super nice and helpful and just a pleasant person. I hope Lowe's takes good care of these two rock stars that they have.”

Helpful Report

Posted 1 year ago

“A few weeks back, I paid my Lowes credit card off and canceled my card. They told me OK and that it was closed and I was due a refund. They sent me my refund. Later they sent me a bill for an amount owed. I called customer service and like any other place, they give you the run around. They said that the check was sent out after the bill was sent out. I told them that I had closed the account earlier. I was told then that I didn't owe anything and that the check was going to be mailed. I got the check before I received the bill even though they said it was mailed out before the check and that the card wasn't closed out. I asked why I was getting a bill on a closed out account. They said that I owed interest on a purchase. If I paid the whole amount owed on the account, why would I have to pay interest. I got a dirty deal and will never charge anything at Lowes again and probably not buy anything else from them. I cut my card up. So, everyone watch out. You could be the next one to get screwed. Goes to show you that you can't trust anyone anymore.”

Helpful Report

Posted 1 year ago

“My mom ordered a mahogany door in May. October 16th, the installers came with the wrong size door. On November 21st, an unfinished door was installed. Today December 24th Lowe's says they will not replace the door or pay for it to be finished. Why ask the customer to choose colors in the store and then go through the trouble of getting the HOA approval if you only sell unfinished doors? And to add insult to injury they offered $103 for the delay.”

Lowes 1 star review on 24th December 2024

Helpful Report

Posted 1 year ago

“Right after I bought a meshsh side trailer that cost $2,848 ! order# 821531589 on 11-24-24 at Statesboro Georgia Lowes. I bought ,and expected delivery of a washing machine .The washing machine got lost in delivery and I didn't get it for a month, and after many phone calls to a recording. And then finally switched to an associate who most times won't even answer the phone or it just hangs up, and you have to start all over again . So you finally have to make a personal trip to the store so you can actually speak to a person. Then they told me they'd reorder and deliver the washing machine, which I did receive! And said the toolbox would not be delivered till the 28th of December. Today I got message that my toolbox was ready for pickup , and they have no record of delivery order.So now I have to pick it up myself! Unless they tell me it's no longer available after waiting so many days ?And I wouldn't be surprised in the least, after the hell I've been through trying to acquire these two orders! Toolbox order #200177323240330780 and washing machine order #200177323240330734 I am highly disappointed and believe I will drive the extra miles in the future, to find a store that may treat their customers with more respect and professionalism.”

Helpful Report

Posted 1 year ago

“Went to Lowe’s today a few days before Christmas. On the store it says open until 10pm. At 8:57pm doors were locked and employees were walking out. Absolutely dumb. Lost my business for 2025 and I’m a contractor.”

Helpful Report

Posted 1 year ago

“If you’re black, you get promoted if you’re white, you get fired”

Helpful Report

Posted 1 year ago

“This is the worst place to get appliances from and do not waste your money on the protection plans they don’t cover nothing spen $200 on my protection plan for my washer and dryer for them to tell me it only covers a $20 heating element they keep giving the run aroun”

Helpful Report

Posted 1 year ago

“Was sold a broken washer. Never worked. Lowes would do nothing.”

Helpful Report

Posted 1 year ago

“Lowes should take some accountability on the products they sell. Midea is a product they sell. And this company along with lowes backing it up should be sued. Every single review on midea washer or dryer, the consumer purchased from lowes. Midea dryer that I purchased from lowrsis the worst dryer I've ever purchased in my life. I purchased this dryer June 2022. There's no warranty and now I have no dryer. A dryer lasting only 2 yrs is ridiculous!! I had someone charge me to come out and look at it and the motor is out!!! I advise consumers to never buy midea products and I advise consumers to stay away from lowes as well!! No one has money to purchase faulty products”

Helpful Report

Posted 1 year ago

“My Pella window installation was fantastic. My installer Travis was amazing and made sure I was 110% happy with my install before the project was completed. His knowledge and expertise were so appreciated and I will recommend Lowes to anyone. Thank you for a job well done”

Helpful Report

Posted 1 year ago

“I used to work at Lowe’s. Hence the name Lowe’s low low morale low everything.”

Helpful Report

Posted 1 year ago

“Lowes Panama City Beach, Florida on Highway 98. Yes, we thought that we were purchasing a new 50 gal hot water heater by A.O. Smith. Instead, we ended up getting a used rusty Hydrojet hot water tank that someone had swapped out inside the box. The black female assistant manager did not even want to hear what had happened. She just assumed that we had put our old hot water heater inside the box to return it for money. We did not go seeking money, we wanted the AO Smith hot water heater that we had paid for. She said that there was no way that AO Smith would ship something used to them. Well, two employees at that Lowes told us that it happens all the time where old and used items are put inside of the new boxes and brought back for a refund. Again, we did not want a refund l; just the new hot water heater we had paid our &540.00 for. So, we ended up having to purchase another hot water heater because the plumber was at our house waiting to put the new one in. Our plumber was mad as heck when he opened the box the first time and saw that old used hot water heater inside. So, I told the sales clerk that I wanted every box opened to look inside before we purchased the next hot water heater. She said no, but I told her that since they did not believe us, we sure as heck did not trust them with what is inside any box from now on. So, she opened the box for us. We could have easily taped the box back up and returned the old Hydrojet hot water heater that was inside of the box. But no, we were being honest and that got us nowhere. Now, does Lowes open and check all returned appliance boxes to make sure that the correct item is inside before accepting the product back into the store? No, but they should! We tell everyone that we know-DO NOT SHOP at LOWES. GO TO HOME DEPOT INSTEAD. WE DO! LOWES DO NOT CARE ABOUT THE CUSTOMERS! When we contacted Lowes in Panama City Beach after trying to reason with that female manager, we never heard back. We were given so many numbers to call. We called and left messages. Just got the run around. We ended up paying over 1,000.00 for one AO Smith hot water heater valued at $540.00. Crazy right! I tried to upload a photo of the used Hydrojet hot water heater but it would not upload.”

Helpful Report

Posted 1 year ago

“When we went for pickup it did not take them long to get it ready for us and they were quick at giving it to us and asking if we need help along the way”

Helpful Report

Posted 1 year ago

“Had this card over a year because of new carpet put in the house. Paid a fixed account every single month and never missed a payment. Just paid $4800 off after selling my house and they close my card as soon as the payment clears because my credit isn't good enough now. Never shopping at Lowe's again.”

Helpful Report

Posted 1 year ago

“Warranty SCAM!! SCAM BY LOWES EXTENDED WARRANTY be aware they tell you if you don’t use it you will get parts of your money back all SCAM MAKE SURE GET THAT IN RIDING OTHER WISE THEY TAKE YOUR MONEY SCAM !!!”

Helpful Report

Posted 1 year ago

“Lowe’s on Woodrow Bean in El Paso, TX. I was trying to perchase something online and my account was blocked, so I called and spoke with representative at Lowe’s and asked if I could order over the phone. I gave her my Credit Card info and she replied with my credit card was declined, I asked if she could run it one more time to make sure she didn’t input the number wrong. She replied with “ I can only run it once” we have the item you are looking for in stock” I asked if they could hold it, she said no. I drove all the way over to purchase it and she said they were holding for customers. I am disappointed in the service from Lowe’s.”

Helpful Report

Posted 1 year ago

“I came into Lowe's look into purchase a circular saw to put up the panel and my tiny house. The first person I saw I grabbed in the power tools her name was tawana and she took the time to show me the different saws and which ones would be easier for me to use since I've had hand surgery. David was over that department so he took the time and opened the box and show me the do's and don'ts of the power tools . I've been coming in over the past several months being that I'm building me a tiny house and I have had a lot of questions and relied on their knowledge and I've had a lot of good customer relationships with a lot of these people at Lowe's in Oxford. I just want to say thanks to twana David and Jevona for all your help that day. Tawana thank you for that wood that you help me get it turned out excellent thank you for the Blessing!!!!”

Helpful Report

Posted 1 year ago

“They wouldn't refund my $29 delivery fee even though my item was never delivered to my house. Bad customer service.”

Helpful Report

Posted 1 year ago

“gave me a 4 hour window for delivery. confirmed that 4 hour window. texted they were on the way to my house *2 hours* before that 4 hour window. i texted them back with only automated response and had to leave half way through an important appointment to get my delivery. ridiculous! like messing up 4 hours of my day to plan around the original window wasn't bad enough - had to screw up my entire day.”

Helpful Report

Posted 1 year ago

“Bought a new refrigerator at store and set up delivery time when fridge arrived the 2 young men who are named Sway and James came in and checked out the plan of attack. Sway appears to be the lead man and he is very knowledgeable on installing and set up. He got out the old fridge and placed it where we wanted in garage as we are keeping it and then he helped me clean the floor and I'm disabled and he did great then got new fridge inside and started to assemble the new doors and items the thing required. Then while unwrapping it he noticed a dent and scratch on the front door if it. It's a stainless model and it shows up pretty good . It was a hidden dent and scratch and someone at the factory hid the damage with a sticker and shipping tape about set up info. It wasn't Sway or James the setup guys. Sway went above and way beyond what he was supposed to have done. He got me in touch with the right lady to talk to about the damage and they made it right and we opted to go ahead and keep the damaged refrigerator. They gave us a discounted price and it's all good now but this guy Sway is so nice and he calmed me down .because to be honest I was really mad and ready to send it back. He cleaned up and made sure it was clean and operational. Was A very pleasant and engaging young man. I'd deal with him anytime. He's such a asset to Lowe's it's great. Please acknowledge him for his great work and friendliness In his knowledge of doing his job he is a fun and nice kid to be around we are so happy with how they did it.thank you for your time”

Helpful Report

Posted 1 year ago

Lowes is rated 1.7 based on 972 reviews