LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 362 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful. Will never use again. Paid $1k USD for a pair of sneakers 14-days later they are still not delivered. Zero customer service other than some BS automated text, sports there is no useable customer service whatsoever. i will be sending these sneaker back IF/WHEN they ever show & check the box (for return explanation): SPITE.”

Helpful Report

Posted 1 month ago

We appreciate the time you took to share your feedback. At LOZURI, every piece of feedback is a chance for us to improve and ensure our customers' satisfaction. We understand the anticipation and excitement that comes with ordering a new pair of high-quality sneakers, especially when such a significant investment is involved. We aim to ensure that the entire process, from order to delivery, is as smooth and transparent as possible. On March 16th, we received your order at 7 pm. We strive to process orders promptly; however, our fulfillment team does not operate over weekends, which affects processing times. This was communicated in the ticket opened on March 20th by Annaly, one of our client service representatives, who outlined the expected processing timeline of 3-5 business days and assured you that tracking information would be provided as soon as your package was ready for shipment. We regret any confusion caused by our automated notification sent on March 20th, which was intended to keep you informed of your order's status. Annaly's follow-up on the same day aimed to clarify the timeline and reaffirm our commitment to keeping you updated, including the tracking information once available. We noticed your concern expressed in a review on March 20th regarding the lack of updates. We want to assure you that our responses are crafted with care and attentiveness to each customer's specific situation. Annaly's response on March 22nd with the tracking information, also sent via email, was an effort to provide you with the transparency and updates you sought. We take your latest review very seriously and regret any frustration or inconvenience you may have experienced. According to the tracking details provided by DHL, your package is set to be delivered on March 27th, which falls within our stated delivery window of 5-10 business days. We sincerely hope that your order meets your expectations in quality and craftsmanship. We value you as a customer and are here to address any further concerns or questions you may have. Our goal is not just to meet but exceed your expectations, and we are committed to learning from your experience to better serve you in the future. Thank you for choosing LOZURI, and we look forward to the opportunity to serve you better.

Posted 1 month ago

“Order was cancelled. Now scrambling to find a different gift for my fathers birthday with little time left.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We're sorry we were unable to fulfill your order. We strive to provide hand-picked alternatives as soon as we can for items that are no longer available, along with options to refund to store credit or original payment method. We hope to see you again soon in the future and please keep in touch with our client services team if there's anything we can do to help you find an alternative, yet perfect gift. With love, LOZURI

Posted 1 month ago

“I ordered bag from the website, online decription was not clear and charged me shipping fee which was okay but I strongly disagree with restocking fee. I requested return but i paid for almost 70$ for nothing. I dont suggest your website to anywone. Very dissapointed your service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with your recent purchase and the subsequent return process. We aim to provide clear and detailed product information, and we regret that the description and images did not adequately convey the size of the bag. We understand your concerns regarding the restocking fee and apologize for any distress this has caused. It's important to us that our policies are transparent, and we're disheartened to learn that this aspect of our service did not meet your expectations. Please know that your review was received before we had the opportunity to address and rectify the situation. We value the chance to make things right for our customers and would appreciate the opportunity to discuss a resolution that works for you. We're committed to ensuring client satisfaction. Could we kindly ask you to keep in touch with our client services team? We're eager to work with you to find a satisfactory resolution and hopefully restore your confidence in our services. Thank you again for your honest feedback, and we look forward to hearing from you. With love, LOZURI

Posted 1 month ago

“First time trying this website. Order was cancel due to “color not available “ even there were two available when I placed the order. Was offer to order alternative and was given a link, but the link doesn’t work at all! Felt unreliable and not being serious doing business.”

Helpful Report

Posted 3 months ago

Hello, We sincerely apologize for the disappointing experience you had with your first order on our website. We understand how frustrating it must have been to find out the color you wanted was not available after placing your order, despite it appearing in stock at the time. We strive to maintain accurate inventory levels on our site, but occasionally, we encounter hiccups that can lead to inaccuracies. We're continuously working on improving our systems to prevent such issues as we grow. Additionally, we regret the inconvenience caused by the broken link provided for an alternative option. This was an unfortunate oversight on our part, and we have since implemented new processes to ensure that all communication and links sent to our customers are fully functional and reliable. We truly value your business and would appreciate the opportunity to regain your trust. Please reach out to our client services team for personal assistance with your order or any other concerns you might have. We're committed to providing you with the quality service and reliability you deserve.

Posted 2 months ago

“I did not receive my tracking code within 5 business days. I placed my order 10 days ago. The support service was unable to provide me with information about my order. Are these reviews real????”

Helpful Report

Posted 6 months ago

Dear Olga, I genuinely appreciate you taking the time to share your feedback with us, although I'm truly sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and I want to assure you that we take your concerns seriously. We'll be here to work with you until all concerns are addressed. I understand that the delay in receiving your tracking code and the lack of information about your order from our support team have been frustrating for you. Please accept my sincerest apologies for any inconvenience this has caused. I want to assure you that we are actively investigating the situation with our team to identify the root cause of the delay and ensure it doesn't happen again in the future. Our typical delivery window is 5-10 business days, and delays are indeed rare. We will be in touch with you on Monday with an update from our fulfillment team regarding your order's status. In response to your question about the authenticity of our reviews, I can confirm that all reviews are genuine and are collected and verified through an independent third-party platform called reviews.io. We have no control over the reviews and would never attempt to manipulate them in any way. Once again, I apologize for any inconvenience you've experienced, Olga. We value your business and appreciate your patience during this time. If you have any further concerns or questions, please feel free to reach out to client services. We are here to assist you in any way we can. Thank you for your understanding, and I hope we can restore your trust in our service. Have a wonderful day!

Posted 6 months ago

“Buckle came completely bent out of shape. Initiating return asap.”

Helpful Report

Posted 7 months ago

Hello Michael, Thank you for sharing your feedback with us. We genuinely regret any inconvenience caused with the belt. Our client services are always here to help. We checked our records and noticed that your order was delivered on September 3rd. We haven't received any communication from you during this period. Do note, our return policy is within 7 days of delivery. We always strive to provide timely resolutions if informed within our return window. We value your patronage and hope to assist you in any way possible. Looking forward to hearing from you.

Posted 7 months ago

“Lozuri said the item was delivered on May 10, 2023, at 18:11 local time and was signed by me. However, I was on a trip and did not come back until the 15th of May. According to DHL, there was no signature on the delivery, which is true because I was really out of the country at that time. I contacted Lozuri on the 21st of May, which is within 7 business days of receipt of my package. The website states free exchanges, but they do not have the item I was looking for so I was requesting a refund but they didn't grant my request. What a terrible customer service experience and a ridiculously frustrating return policy! My advice would be don’t buy from this company. I would happily pay more for helpful customer service. Will never purchase from them again.”

Helpful Report

Posted 10 months ago

We appreciate the feedback provided by Lisa regarding her recent purchase. We would like to address her concerns in a respectful and public manner. Upon receiving Lisa's return request on 5/21/2023, we noted that the package had been delivered on 5/10/2023. It is important to mention that our return policy specifies a timeframe of "within 7 days of delivery" for returns to be accepted. Prior to finalizing the purchase, Lisa had agreed to these terms and conditions. Had the return request been made within the 7-day window, we would have been more than happy to assist with a refund or exchange. It is important to understand that exchanges are not always guaranteed, as stated in our return policy: "Due to our inventory being unique or one-of-a-kind, we may not be able to offer exchanges for every product sold." Regarding the specific item in question, the Dior Sarong, the product page clearly states that it is made of 100% cotton. We understand that Lisa contacted Dior to inquire about the fabric, and they mentioned silk. Please note that Dior's involvement is limited to offering both a silk version and the 100% cotton version that Lisa had ordered. It is essential to clarify that Dior is not responsible for our order fulfillments nor do they have access to Lozuri's systems. Throughout the approximately 3-week duration of our communications, we have endeavored to provide the best possible client service. We have explored alternative options and provided suggestions for what could be done with the sarong that Lisa no longer desired. We value all client feedback and continuously strive to improve our service based on the input we receive. We remain committed to ensuring the satisfaction of all our clients, most of which can be seen by our consistent 5-star reviews from happy clients.

Posted 10 months ago

“I ordered a pair of designer shoes from Lozuri. I tried them on in my house and realized that they didn’t fit properly. I shipped them back the same day. It is now almost 2 weeks and I’ve been asking for a status of my refund and I’ve been told that the vendor is looking into this because it looks like they might have been worn. There is a piece of paper that is attached to the shoes that you need to remove in order to wear, which was not removed. I’m utterly frustrated. People need to try to shoes to see if they fit and how they are giving me a hard time about a refund.”

Helpful Report

Posted 11 months ago

Hi Lauren, we're sorry that this has taken longer than usual to process your return. The shoes you returned were damaged upon arrival and had signs of wear (scratches on top of shoes and scratches on bottom of shoes from walking around). When we receive damaged goods from a return, we try to help our clients the best we can by working with our fulfillment team and suppliers to accept the return. This process takes longer because it needs to go through a process to determine if repairs are possible to sell the shoes again. We have been keeping in touch with you throughout the entire process and expressed on multiple occasions that you would hear back from us early this week once we heard back from our suppliers and fulfillment teams. As of this morning, we received a notification that the shoes can be repaired and that the refund can be released, in which we refunded you 100% of the order back to your original payment method. In our return policy, we outline how damaged goods may not be accepted. But unlike most stores that will immediately reject your return, Lozuri works with our clients to find a resolution that results in our client's favor. We hope this helps others understand the importance of being careful when trying on merchandise!

Posted 11 months ago

LOZURI Inc is rated 4.8 based on 362 reviews