LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.72

4.7 Rating 613 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Is this cardigan genuine Moncler ? I bought the exact same product at Bioomingdale's last December, but the black poly part of the cadigan you delievered this time is thin and has stripes, so I'm trying to find out if it's fake. Are you sure you're selling genuine products ? It's not that cheap, and I regret buying it online.”

Helpful Report

Posted 16 hours ago

Hello Yongho, Thank you for your feedback - we're here to help. We understand your concern and would love the opportunity to look into this further. Moncler does update materials and finishes from season to season and region to region, so variations are normal even within the same style. If you could share the model or style number of your piece from Bloomingdale's, we'll be happy to compare and confirm the differences. We want to reassure you that every item sold on LOZURI is 100% authentic, brand new, and sourced directly from our network of trusted European boutiques. Please reach out to our Client Services team at clientservices@lozuri.com, we're committed to helping you. With love, LOZURI

Posted 16 hours ago

“I would never recommend my family”

Helpful Report

Posted 1 month ago

Dear Widzer, We’re truly sorry to see your review, especially as we never had the opportunity to connect or understand what went wrong. We take every concern seriously and always aim to deliver a 5-star experience. If you’re open to it, we’d love the chance to learn more and try to make things right. Please feel free to reach out to our team.

Posted 1 month ago

“Sent defective item and customer service useless in providing resolution.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear you were unhappy with your order. However, we’d like to clarify a few important details after looking up your order. Our Client Services team responded promptly to every message you sent, and we also offered a full return with a prepaid label at no cost to you. The item in question was carefully inspected before shipment and was not defective. The strap was sent folded, as is standard in many shipments, and any folds or creases of the band are cosmetic and naturally resolve with use. While we respect your decision to keep the item, we wish you had taken us up on the return offer so we could have resolved this to your satisfaction. We’re always here to help and remain committed to providing a fair and responsive service to all customers, as demonstrated by hundreds of past reviews. With love, LOZURI

Posted 2 months ago

“Honestly what a horrible company to work with. I placed an order and cancelled it within 10 minutes because I realized it would not get to me in time. I was told I had to pay a 25 cancellation fee. Never ever shopping here again”

Helpful Report

Posted 3 months ago

Hello, We’re sorry to hear that your experience didn’t meet expectations. At Lozuri, we strive to provide transparency in our policies, including estimated delivery windows, which are displayed both on the product page and during checkout. Additionally, our cancellation policy, which you agreed to at checkout, helps cover non-refundable transaction fees incurred when an order is placed. We understand that plans change, and we regret that the order didn’t work out for you this time. If there’s anything we can do to improve your experience in the future, please don’t hesitate to reach out. With love, LOZURI

Posted 3 months ago

“Look up the company’s reviews on platforms like: • Trustpilot • Better Business Bureau (BBB) • Google Reviews • Yelp • Social Media (Facebook, Instagram, Twitter, Reddit) 2. Common Complaints • Slow Shipping – Long delivery times or lost packages • Bad Customer Service – No responses, rude support, or unhelpful staff • Return & Refund Issues – Denied refunds, restocking fees, or refusal to accept returns • Wrong Orders – Receiving incorrect sizes, colors, or”

Helpful Report

Posted 3 months ago

Dear Venera, We're sorry to hear that your experience didn't meet expectations. At Lozuri, we take pride in our overwhelmingly positive track record and always aim to provide exceptional service. Regarding your return, the item we received was missing its original plastic cover and had a noticeable perfume scent. Instead of immediately rejecting the return, we decided to try and work with you and our boutique partner to accept the item back. As part of our commitment to quality and authenticity, we worked closely with our boutique partners to process returns within their guidelines. In this case, we requested an exception to accept the return despite the missing packaging and scent concerns instead of rejecting the return. This required additional time to ensure a resolution in your favor. We understand that waiting can be frustrating, but our team had actively worked to assist you in receiving the best possible outcome, including a complete refund for the delays involved. If you have any further concerns, we're happy to discuss them with you directly. Please reach out to our support team, and we’ll be glad to help. With love, LOZURI

Posted 3 months ago

“Have been waiting over 2+ weeks for my order. Tracking system has some flaws as it states I should’ve recorded my packages last week, yet 3 weeks waiting and still no package, in fact parcel seems to be stuck in some sorting /processing facility, tracking websites don’t match as to where parcel is, one states Spain other says in the states. No idea what’s going on.”

Helpful Report

Posted 8 months ago

Dear Stephanie, We’re truly sorry to hear about the frustration you've experienced with your order. We understand how concerning it can be when tracking information is unclear. Please know that we’ve taken a look into the situation, and we can confirm that your package is scheduled for delivery today, which falls within our standard delivery window of 5-10 business days. While we haven't received any previous messages from you, our client services team has reached out to provide further details about your shipment and ensure everything is resolved as quickly as possible. We’re committed to making sure you receive your order and appreciate your patience. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help. With love, LOZURI

Posted 8 months ago

“Very poor customer service. Would not recommend!”

Helpful Report

Posted 9 months ago

Dear Latoya, Thank you for sharing your feedback. We sincerely apologize for the experience you had with our client services. We understand how frustrating delays can be, and we regret that this situation led to dissatisfaction. After reviewing your order, we found that there was a delay in communication due to a misspelled email address on the order, which unfortunately caused you to miss our notifications. Once we were able to correct the email issue, we aimed to assist you promptly. However, our response was further delayed by a business holiday in Spain, which impacted our processing times. I do see that we were able to process and refund your return - you should see the refund reflect back to your account within a few business days. We understand that these delays were inconvenient, and for that, we are truly sorry. We value your business and are committed to providing a better experience in the future. If you have any further concerns or if there's anything we can do to make this right, please don't hesitate to reach out to us directly. Thank you for your understanding. With love, LOZURI

Posted 9 months ago

“Worst ever still haven’t gotten my bag I bought on Aug 4 still hasn’t shipped after 11biz days and now we see going months 3rd week.. Robin Ross order 5142”

Helpful Report

Posted 9 months ago

Dear Robin, Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in shipping your order and for the frustration this has caused. This is certainly not the level of service we strive to provide, and we understand how disappointing this situation must be. Please know that we are urgently looking into your order to resolve this matter as quickly as possible. Our client services team will reach out to you directly with an update on the status of your bag and to ensure that we make things right. We appreciate your patience and understanding, and we are committed to turning this experience around for you. Thank you for bringing this to our attention. With love, LOZURI

Posted 9 months ago

“I got Dior sunglasses, and unfortunately I’m not convinced they were original.. it looks like they were made from some cheap plastic, and also the quality of the glasses are not matching level like another one I have from original site. I was about to return the item, but I accidentally trashed some parts of the box, and their return policy requires to package looks like never been opened, otherwise they are not returning back money.”

Helpful Report

Posted 10 months ago

Dear Tatjana, Thank you for your feedback. We are very sorry to hear about your experience with the Dior sunglasses. We take authenticity and quality very seriously and assure you that all of our items, including these sunglasses, are guaranteed to be authentic. We encourage you to take the sunglasses to a local authenticator for verification. European specifications can sometimes differ slightly from US-specific styles, which might explain the differences you have noticed. Regarding the return policy, we understand that it can be frustrating. Although our policy does state that the item must be returned in its original packaging, we would like to assist you further if possible. Please contact our client services team directly so we can discuss a possible resolution as we do not have any correspondence from you. Thank you! We value your satisfaction and hope to address your concerns promptly. With love, LOZURI

Posted 10 months ago

“Return policy of 10 days after receiving they wouldn't provide me with the label before 6 days after the return and gave me issue”

Helpful Report

Posted 10 months ago

Hi Alexie, Thank you for taking the time to leave a review and for your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns. We would like to clarify our return policy to ensure there is no confusion: 1) Return Window: Our return policy allows for return requests to be made within 7 days of receiving your order. Once a request is made within this window in accordance to our return policy, the request will be accepted. 2) Return Label: We strive to send return labels as promptly as possible - usually within a business day. Upon reviewing your case, we confirmed that your return label was sent within 2 business days of your request. We apologize if there was any misunderstanding or inconvenience caused during this process. We are unable to send return labels over the weekend at this time. Your feedback is important to us, and we are continuously working to improve our services. If you have any further questions or need additional assistance, please don't hesitate to reach out to our client services. We value your business and hope to serve you better in the future. With love, LOZURI

Posted 10 months ago

“Deliveries a sent with signature request and I am working at the time of deliveries. I requested to remove the signature requirement, as there is a doorman that receives it but this request was denied”

Helpful Report

Posted 11 months ago

Hello Roman, Thank you for your feedback. We understand the inconvenience that the signature requirement may cause during deliveries. Our policy to include a signature upon delivery is in place to ensure the protection and security of your valuable items, preventing any potential loss or fraud. However, we do recognize the challenge this can present when you are not available to personally receive the package. Please note that your doorman is able to sign for the package on your behalf, which can facilitate the delivery process. Additionally, you have the option to contact DHL directly to arrange for your item to be held at a nearby location for pickup at your convenience, simply by presenting your ID. We appreciate your understanding and hope this solution will work for you. If you have any further questions or need additional assistance, please do not hesitate to reach out to our client service team. With love, LOZURI

Posted 11 months ago

“Lozuri sent me a defective Chloe bag. They would not allow me to return the bag - for either an exchange or a refund - because the paper tag was removed. The defect was a stuck draw string cord and I didn't notice it initially. I won't purchase any items from this company again; it's not worth the risk of getting a defective product that you are unable to return.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for taking the time to write a review. We apologize for the inconvenience and frustration you experienced with your recent purchase. At Lozuri, we strive to ensure that all our products meet the highest quality standards, and we regret that this was not your experience. The Chloe bag you received was thoroughly inspected and passed all functionality tests before it was shipped. We understand your concern regarding the stuck drawstring cord, and we are sorry for any trouble this has caused you. Our return policy requires that items must have their security tags attached for a return or exchange. This policy helps us ensure the integrity and authenticity of our products. Unfortunately, since the security tag was removed from your bag, we were unable to process your return. We value your feedback and will take it into consideration as we continue to improve our services. If you have any further questions or need assistance, please feel free to contact our client service team directly. With love, LOZURI

Posted 1 year ago

“Awful. Will never use again. Paid $1k USD for a pair of sneakers 14-days later they are still not delivered. Zero customer service other than some BS automated text, sports there is no useable customer service whatsoever. i will be sending these sneaker back IF/WHEN they ever show & check the box (for return explanation): SPITE.”

Helpful Report

Posted 1 year ago

We appreciate the time you took to share your feedback. At LOZURI, every piece of feedback is a chance for us to improve and ensure our customers' satisfaction. We understand the anticipation and excitement that comes with ordering a new pair of high-quality sneakers, especially when such a significant investment is involved. We aim to ensure that the entire process, from order to delivery, is as smooth and transparent as possible. On March 16th, we received your order at 7 pm. We strive to process orders promptly; however, our fulfillment team does not operate over weekends, which affects processing times. This was communicated in the ticket opened on March 20th by Annaly, one of our client service representatives, who outlined the expected processing timeline of 3-5 business days and assured you that tracking information would be provided as soon as your package was ready for shipment. We regret any confusion caused by our automated notification sent on March 20th, which was intended to keep you informed of your order's status. Annaly's follow-up on the same day aimed to clarify the timeline and reaffirm our commitment to keeping you updated, including the tracking information once available. We noticed your concern expressed in a review on March 20th regarding the lack of updates. We want to assure you that our responses are crafted with care and attentiveness to each customer's specific situation. Annaly's response on March 22nd with the tracking information, also sent via email, was an effort to provide you with the transparency and updates you sought. We take your latest review very seriously and regret any frustration or inconvenience you may have experienced. According to the tracking details provided by DHL, your package is set to be delivered on March 27th, which falls within our stated delivery window of 5-10 business days. We sincerely hope that your order meets your expectations in quality and craftsmanship. We value you as a customer and are here to address any further concerns or questions you may have. Our goal is not just to meet but exceed your expectations, and we are committed to learning from your experience to better serve you in the future. Thank you for choosing LOZURI, and we look forward to the opportunity to serve you better.

Posted 1 year ago

“Order was cancelled. Now scrambling to find a different gift for my fathers birthday with little time left.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We're sorry we were unable to fulfill your order. We strive to provide hand-picked alternatives as soon as we can for items that are no longer available, along with options to refund to store credit or original payment method. We hope to see you again soon in the future and please keep in touch with our client services team if there's anything we can do to help you find an alternative, yet perfect gift. With love, LOZURI

Posted 1 year ago

“I ordered bag from the website, online decription was not clear and charged me shipping fee which was okay but I strongly disagree with restocking fee. I requested return but i paid for almost 70$ for nothing. I dont suggest your website to anywone. Very dissapointed your service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with your recent purchase and the subsequent return process. We aim to provide clear and detailed product information, and we regret that the description and images did not adequately convey the size of the bag. We understand your concerns regarding the restocking fee and apologize for any distress this has caused. It's important to us that our policies are transparent, and we're disheartened to learn that this aspect of our service did not meet your expectations. Please know that your review was received before we had the opportunity to address and rectify the situation. We value the chance to make things right for our customers and would appreciate the opportunity to discuss a resolution that works for you. We're committed to ensuring client satisfaction. Could we kindly ask you to keep in touch with our client services team? We're eager to work with you to find a satisfactory resolution and hopefully restore your confidence in our services. Thank you again for your honest feedback, and we look forward to hearing from you. With love, LOZURI

Posted 1 year ago

“First time trying this website. Order was cancel due to “color not available “ even there were two available when I placed the order. Was offer to order alternative and was given a link, but the link doesn’t work at all! Felt unreliable and not being serious doing business.”

Helpful Report

Posted 1 year ago

Hello, We sincerely apologize for the disappointing experience you had with your first order on our website. We understand how frustrating it must have been to find out the color you wanted was not available after placing your order, despite it appearing in stock at the time. We strive to maintain accurate inventory levels on our site, but occasionally, we encounter hiccups that can lead to inaccuracies. We're continuously working on improving our systems to prevent such issues as we grow. Additionally, we regret the inconvenience caused by the broken link provided for an alternative option. This was an unfortunate oversight on our part, and we have since implemented new processes to ensure that all communication and links sent to our customers are fully functional and reliable. We truly value your business and would appreciate the opportunity to regain your trust. Please reach out to our client services team for personal assistance with your order or any other concerns you might have. We're committed to providing you with the quality service and reliability you deserve.

Posted 1 year ago

“I did not receive my tracking code within 5 business days. I placed my order 10 days ago. The support service was unable to provide me with information about my order. Are these reviews real????”

Helpful Report

Posted 1 year ago

Dear Olga, I genuinely appreciate you taking the time to share your feedback with us, although I'm truly sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and I want to assure you that we take your concerns seriously. We'll be here to work with you until all concerns are addressed. I understand that the delay in receiving your tracking code and the lack of information about your order from our support team have been frustrating for you. Please accept my sincerest apologies for any inconvenience this has caused. I want to assure you that we are actively investigating the situation with our team to identify the root cause of the delay and ensure it doesn't happen again in the future. Our typical delivery window is 5-10 business days, and delays are indeed rare. We will be in touch with you on Monday with an update from our fulfillment team regarding your order's status. In response to your question about the authenticity of our reviews, I can confirm that all reviews are genuine and are collected and verified through an independent third-party platform called reviews.io. We have no control over the reviews and would never attempt to manipulate them in any way. Once again, I apologize for any inconvenience you've experienced, Olga. We value your business and appreciate your patience during this time. If you have any further concerns or questions, please feel free to reach out to client services. We are here to assist you in any way we can. Thank you for your understanding, and I hope we can restore your trust in our service. Have a wonderful day!

Posted 1 year ago

“Buckle came completely bent out of shape. Initiating return asap.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for sharing your feedback with us. We genuinely regret any inconvenience caused with the belt. Our client services are always here to help. We checked our records and noticed that your order was delivered on September 3rd. We haven't received any communication from you during this period. Do note, our return policy is within 7 days of delivery. We always strive to provide timely resolutions if informed within our return window. We value your patronage and hope to assist you in any way possible. Looking forward to hearing from you.

Posted 1 year ago

“Lozuri said the item was delivered on May 10, 2023, at 18:11 local time and was signed by me. However, I was on a trip and did not come back until the 15th of May. According to DHL, there was no signature on the delivery, which is true because I was really out of the country at that time. I contacted Lozuri on the 21st of May, which is within 7 business days of receipt of my package. The website states free exchanges, but they do not have the item I was looking for so I was requesting a refund but they didn't grant my request. What a terrible customer service experience and a ridiculously frustrating return policy! My advice would be don’t buy from this company. I would happily pay more for helpful customer service. Will never purchase from them again.”

Helpful Report

Posted 1 year ago

We appreciate the feedback provided by Lisa regarding her recent purchase. We would like to address her concerns in a respectful and public manner. Upon receiving Lisa's return request on 5/21/2023, we noted that the package had been delivered on 5/10/2023. It is important to mention that our return policy specifies a timeframe of "within 7 days of delivery" for returns to be accepted. Prior to finalizing the purchase, Lisa had agreed to these terms and conditions. Had the return request been made within the 7-day window, we would have been more than happy to assist with a refund or exchange. It is important to understand that exchanges are not always guaranteed, as stated in our return policy: "Due to our inventory being unique or one-of-a-kind, we may not be able to offer exchanges for every product sold." Regarding the specific item in question, the Dior Sarong, the product page clearly states that it is made of 100% cotton. We understand that Lisa contacted Dior to inquire about the fabric, and they mentioned silk. Please note that Dior's involvement is limited to offering both a silk version and the 100% cotton version that Lisa had ordered. It is essential to clarify that Dior is not responsible for our order fulfillments nor do they have access to Lozuri's systems. Throughout the approximately 3-week duration of our communications, we have endeavored to provide the best possible client service. We have explored alternative options and provided suggestions for what could be done with the sarong that Lisa no longer desired. We value all client feedback and continuously strive to improve our service based on the input we receive. We remain committed to ensuring the satisfaction of all our clients, most of which can be seen by our consistent 5-star reviews from happy clients.

Posted 1 year ago

“I ordered a pair of designer shoes from Lozuri. I tried them on in my house and realized that they didn’t fit properly. I shipped them back the same day. It is now almost 2 weeks and I’ve been asking for a status of my refund and I’ve been told that the vendor is looking into this because it looks like they might have been worn. There is a piece of paper that is attached to the shoes that you need to remove in order to wear, which was not removed. I’m utterly frustrated. People need to try to shoes to see if they fit and how they are giving me a hard time about a refund.”

Helpful Report

Posted 2 years ago

Hi Lauren, we're sorry that this has taken longer than usual to process your return. The shoes you returned were damaged upon arrival and had signs of wear (scratches on top of shoes and scratches on bottom of shoes from walking around). When we receive damaged goods from a return, we try to help our clients the best we can by working with our fulfillment team and suppliers to accept the return. This process takes longer because it needs to go through a process to determine if repairs are possible to sell the shoes again. We have been keeping in touch with you throughout the entire process and expressed on multiple occasions that you would hear back from us early this week once we heard back from our suppliers and fulfillment teams. As of this morning, we received a notification that the shoes can be repaired and that the refund can be released, in which we refunded you 100% of the order back to your original payment method. In our return policy, we outline how damaged goods may not be accepted. But unlike most stores that will immediately reject your return, Lozuri works with our clients to find a resolution that results in our client's favor. We hope this helps others understand the importance of being careful when trying on merchandise!

Posted 2 years ago

LOZURI Inc is rated 4.7 based on 613 reviews