LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.72

4.7 Rating 613 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The customer service is amazing. They are very responsive and helpful. My order was right within this tariff turmoil, which took US customs 10 days to clear. I understand the delay in customs is not controllable by LOZURI but the whole journey from order confirmation to getting the order took 28 days in total (still took LOZURI 18 days to ship out my order) was beyond my understanding. But the order was well packaged and authentic.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your kind words about our customer service! We're thrilled to hear our team was helpful and responsive throughout your experience! Your order was fulfilled on April 11th, 7 business days after it was placed, and within our standard 5–10 business day processing window. Unfortunately, delays at U.S. customs due to recent tariff-related slowdowns impacted the overall timeline. While customs clearance is outside of our control, we're always working to make the rest of the process as smooth as possible. We appreciate your patience, and we're glad to hear the item arrived safely and met your expectations for authenticity and packaging. Thanks again for your feedback, it helps us continue to improve. With love, LOZURI

Posted 3 weeks ago

“response to return was prompt but I had to maintain follow-up to get updates on status. the 5% shipping/restocking fee is quite high, in my opinion. Not sure I will purchase anything else in future”

Helpful Report

Posted 1 month ago

“The bag is beautiful but came with the incorrect colored strap. Disappointed that straps does not match the bag. I should have been informed about that”

Helpful Report

Posted 1 month ago

Hi Cascelia, Thank you for your feedback -- we truly appreciate you taking the time to share your experience. We're glad to hear you love the bag itself, though we're sorry to hear you were disappointed about the strap color. To clarify, the strap included with your item is the original design from Gucci, which intentionally features a contrasting color as shown in the product photos on our site. We haven't received any outreach from you but if there’s anything else we can do to help or if you have any further questions, please don’t hesitate to reach out -- we’re here for you!

Posted 1 month ago

“The sales process was straightforward. When I needed to make a return due to not being able to get it completed within the 7 day window because of a system issue on your cite, the representative I spoke to was very accommodating. She worked really hard to assist me with the situation and ultimately, I was able to make the return. However, I was charged a $39 restocking fee and after looking at the process, I could not find anywhere where it said a restocking fee would be assessed and neither did she tell me. I had no option, but to move forward because of the dollar amount of the purchase and it not working for me I needed to make the return. However, I will be very careful about purchases in the future because of the steep restocking fee I was obsessed in this situation.”

Helpful Report

Posted 2 months ago

“The way how items are packed is ridiculous and unprofessional. Boxes are sealed very poorly”

Helpful Report

Posted 3 months ago

Dear Yuliia, We appreciate your feedback and are truly sorry to hear that the packaging did not meet your expectations. Ensuring that our products arrive safely and securely is a top priority, and we take concerns like yours seriously. It's unclear if this is the result of a customs inspection, however, as we take great pride in wrapping and packaging as you've seen from your previous deliveries. We are actively reviewing our packing process to prevent issues like this from happening in the future. Please continue to remain in contact with our client services team as they're here to help you. With love, LOZURI

Posted 3 months ago

“item missrepresented”

Helpful Report

Posted 7 months ago

Hello Wayne, Thank you for sharing your feedback. We're sorry to hear that the item didn't meet your expectations. After reviewing your account and return request, it seems we've already initiated the return process, and your item is on its way back to us. We strive for accuracy in all our listings, so if there's any specific detail that you feel was misrepresented, we'd really appreciate your input. This will help us improve for the future. If you have any other questions, especially about sizing or product details, please don't hesitate to reach out to our client services team—we're here to assist! Thank you again for giving us the opportunity to make this right. With love, LOZURI

Posted 7 months ago

“The travel pouch that i ordered is not the size that i was expecting. It looks more like a card/coin wallet rather than a travel pouch.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review - please be sure to reach out to client services before EOD Friday as you're still within a return period. Perhaps we can exchange it for a larger pouch! Thank you again, we look forward to working with you in the future. With Love, LOZURI

Posted 8 months ago

“UPDATE: CEO reached out and was able to resolve the issue for me after loads of emails between customer service. I received a full refund for the bag, I would hesitate to buy something again due to lack of trust because they require you to have a security band on the product when you return it but my product came without the secure band— but they did refund me fully for it. Although my experience was not the best, depending on how great the deal is, I might purchase with this store again!! (Also, the deal I had gotten was GREAT, just wish the bag was in new condition but that was not Lpzuri fault, but instead the fault of the store that sent it.) Ordered a loewe puzzle bag, it came with a foul odor and defects on the bag. There are marks and the leather is torn in one area. Sent pictures etc IMMEDIATELY after opening. They spent 5 days trying to get “QA” photos and then said if the bag doesn’t have a security tag they can’t take it. The bag came WITHOUT a security tag but that sure is a sneaky and easy way to ensure you do fraud with your customer. We are a week into this issue with no resolve. At this point in fine with even an exchange. I don’t WANT a $2500 bag with defects and a smell. It CAME WITHOUT A SECUOTRY TAG. How is that my fault?? Take your business to suit negozi or spinnaker. They’re WAY better.”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback with us. We sincerely apologize for the distress you've experienced with your purchase. We understand how frustrating this situation must be, and we genuinely want to resolve it to your satisfaction. First and foremost, it's important to clarify that all of our items undergo rigorous quality inspections before they are shipped, including checks for any defects or odors. We take these concerns seriously, and we understand the disappointment in receiving a bag that did not meet your expectations. We have your ticket escalated to our management team to expedite a solution, whether that be an exchange or another satisfactory resolution. Please bear with us for a short while longer as we work diligently to resolve this. Your satisfaction is important to us, and we are committed to ensuring that you feel valued as a client. We truly appreciate your patience and understanding as we work through this. Thank you for giving us the opportunity to address your concerns. With love, LOZURI

Posted 8 months ago

“There is no receipt or any kind of paper in the box. The shipping is so fast but the item seems to be cautiously packed... And the item is not a great conditioin.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We're glad to hear that your item was delivered quickly and that you noticed our careful packaging. Regarding the receipt, we currently send all order documentation via email to ensure a secure and environmentally friendly transaction. Please check your inbox, including the spam folder, for this information. We are concerned to hear about your experience regarding the item's condition, as all our products are brand new, include tags and original packaging when available, and pass a thorough quality assurance process before shipping. We haven't received prior communication from you about this issue, but we're eager to resolve it. Please contact our client services team at your earliest convenience so we can assist you further. We value your satisfaction and are here to help! With love, LOZURI

Posted 1 year ago

“Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.”

Helpful Report

Posted 1 year ago

Hello, We thank you for taking the time to share your thoughts about your recent experience with LOZURI. We're excited to hear that you found our website easy to navigate and the purchasing process convenient as we put a lot of effort into ensuring clients can find what they're looking for. We understand your concerns regarding our return policy and the associated fees. Please allow us to clarify that our policy, including the deduction of duties, taxes, and a 5% service fee from cash refunds, is designed to help cover a portion of the costs involved in the return process. Returns are very expensive. We aim to be as transparent as possible about these fees, which are outlined in our return and refund policies available on our website. We recognize that this aspect of our policy may not suit everyone, and we genuinely appreciate your feedback on this matter. We hope to be able to improve these policies and reduce the return fees in the future, and we will continue working on strategies to help reduce the burden for both clients and LOZURI and to make returns as seamless as possible. Regarding the delivery of your order, we're glad to confirm that it was delivered within our standard 5-10 business day window, arriving 7 business days after your purchase on 3/21. We understand the importance of timely delivery, and we're pleased to have met our commitment in this instance. We sincerely regret any inconvenience the return process may have caused you. Our team is continually looking for ways to improve our policies and services, and your feedback is invaluable in this process. If there's anything further we can assist you with or any additional feedback you'd like to share, please don't hesitate to reach out to us directly. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. With love, LOZURI

Posted 1 year ago

“Lozuri has wonderful pieces, many of which are quite competitively priced internationally! My constructive feedback is that packaging was not great. My box containing a very nice handbag arrived a bit crushed and with internal wrapping minimal and nit well secured. Shipping also took quite a long time via DHL from Europe, more so than I usually encounter. Email communication was great, though..”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for sharing your thoughts and acknowledging the quality and competitive pricing of our pieces. We're genuinely sorry to hear about the issues with packaging and shipping. Ensuring the impeccable condition of our products upon arrival is a priority, and it seems we fell short this time. We'd greatly appreciate the opportunity to rectify this for you and aim for those 5 stars. Please reach out to our client services, and let's make this right. Your satisfaction is our top concern, really! With love, LOZURI

Posted 1 year ago

“Very good price, tariffs and taxes were included. But I didn't get the original box. I thought it's because a box would be only included with an official website purchase, but my order of the same brand from another buyer website came with a good one. Product seemed tried on many times before, a bit tired and all protective films were removed.”

Helpful Report

Posted 1 year ago

Hello Meilan, Thank you for taking the time to leave us a 3-star review. We're glad to hear that you found our pricing competitive and appreciated the inclusion of tariffs and taxes in your purchase (we can no longer do this). However, we're sorry to learn about your disappointment regarding the original box and the condition of the product. We want to assure you that we only sell brand new items, and it's concerning to hear your product seemed as though it had been tried on multiple times. This is certainly not the standard we aim for, and we're looking into this matter to ensure it doesn't happen again. I'm unable to find any client services tickets regarding this issue, however, and we would have loved the opportunity to make it right and figure out what may have gone wrong. Regarding the original box, sometimes we are unable to include them with orders as we do not always receive them from our suppliers. We understand how important the complete unboxing experience can be and are working towards improving this aspect of our service. We value your feedback and would like to make things right. Please reach out to our client service team so we can address your concerns directly and discuss how we can better meet your expectations in the future.

Posted 1 year ago

“Shipping took way too long”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for sharing your thoughts with us. We're sorry to hear that you felt the shipping time was longer than expected. It's important to us that our clients understand our commitment to providing accessible luxury. Our ability to offer this comes in part from our fulfillment center location in Spain, which allows us to maintain a balance between quality and cost while passing the savings to you. However, this does mean that our shipping times might be slightly longer. In this case, your order was placed on November 20th and delivered on December 1st, fitting within our 5-10 business day delivery window. We aim to have all packages delivered around the 5-day mark, however. We are continually working to enhance our logistics to make the shipping process as efficient as possible, while maintaining the high standards of luxury and affordability. We value your feedback and hope that the quality of our products justifies the wait time. Thank you for choosing us, and we look forward to seeing you again. With love, LOZURI

Posted 1 year ago

“I loved the speed of the delivery. The purse is fine but doesn't suit my taste so I'm attempting to start a return. However, the return process is taking a very long time. I got an email saying they will "generate a return label" for me but it's been a week now and every time I ask about it, they say it will come soon. I've never had a company take so long to have me start the return process.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We appreciate your kind words regarding the swift delivery, and we're delighted that it met your expectations. However, we're truly sorry to hear about the inconvenience you've experienced with our return process. We understand that this delay has been frustrating for you, and we sincerely apologize for the extended waiting time. Please be assured that your return period will not be affected by these delays on our end. We are currently in the process of improving our fulfillment procedures for shipping and returns, and while this transition is ongoing, it should not have led to the extended wait you've experienced. We take your concerns seriously, and we will prioritize resolving this issue promptly. You can expect to receive the return label early next week. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to make things right for you. If you have any further questions or need assistance, please do not hesitate to reach out.

Posted 1 year ago

“It's too hard to return”

Helpful Report

Posted 1 year ago

Hello Yoonja, thank you for taking time to write a review. Unfortunately, we're not sure which parts were hard about the return process. When we went back to check your ticket, I see that we were very prompt in replying and providing a return label quickly. We first asked what you would like for us to do once we receive the return (refund or exchange) and a refund was chosen. We then sent a confirmation that we sent the DHL return label along with a 3-day window. The package was dropped of the same day with DHL. There weren't any indications or messages that indicated you were having issues that we wish we could have helped with. We'd love to learn what was difficult as with our returns process as we're always looking to improve. Please feel free to reach out and let us know. Thank you!

Posted 1 year ago

LOZURI Inc is rated 4.7 based on 613 reviews