LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 362 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There is no receipt or any kind of paper in the box. The shipping is so fast but the item seems to be cautiously packed... And the item is not a great conditioin.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us. We're glad to hear that your item was delivered quickly and that you noticed our careful packaging. Regarding the receipt, we currently send all order documentation via email to ensure a secure and environmentally friendly transaction. Please check your inbox, including the spam folder, for this information. We are concerned to hear about your experience regarding the item's condition, as all our products are brand new, include tags and original packaging when available, and pass a thorough quality assurance process before shipping. We haven't received prior communication from you about this issue, but we're eager to resolve it. Please contact our client services team at your earliest convenience so we can assist you further. We value your satisfaction and are here to help! With love, LOZURI

Posted 1 week ago

“Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.”

Helpful Report

Posted 1 month ago

Hello, We thank you for taking the time to share your thoughts about your recent experience with LOZURI. We're excited to hear that you found our website easy to navigate and the purchasing process convenient as we put a lot of effort into ensuring clients can find what they're looking for. We understand your concerns regarding our return policy and the associated fees. Please allow us to clarify that our policy, including the deduction of duties, taxes, and a 5% service fee from cash refunds, is designed to help cover a portion of the costs involved in the return process. Returns are very expensive. We aim to be as transparent as possible about these fees, which are outlined in our return and refund policies available on our website. We recognize that this aspect of our policy may not suit everyone, and we genuinely appreciate your feedback on this matter. We hope to be able to improve these policies and reduce the return fees in the future, and we will continue working on strategies to help reduce the burden for both clients and LOZURI and to make returns as seamless as possible. Regarding the delivery of your order, we're glad to confirm that it was delivered within our standard 5-10 business day window, arriving 7 business days after your purchase on 3/21. We understand the importance of timely delivery, and we're pleased to have met our commitment in this instance. We sincerely regret any inconvenience the return process may have caused you. Our team is continually looking for ways to improve our policies and services, and your feedback is invaluable in this process. If there's anything further we can assist you with or any additional feedback you'd like to share, please don't hesitate to reach out to us directly. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. With love, LOZURI

Posted 1 month ago

“Lozuri has wonderful pieces, many of which are quite competitively priced internationally! My constructive feedback is that packaging was not great. My box containing a very nice handbag arrived a bit crushed and with internal wrapping minimal and nit well secured. Shipping also took quite a long time via DHL from Europe, more so than I usually encounter. Email communication was great, though..”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for sharing your thoughts and acknowledging the quality and competitive pricing of our pieces. We're genuinely sorry to hear about the issues with packaging and shipping. Ensuring the impeccable condition of our products upon arrival is a priority, and it seems we fell short this time. We'd greatly appreciate the opportunity to rectify this for you and aim for those 5 stars. Please reach out to our client services, and let's make this right. Your satisfaction is our top concern, really! With love, LOZURI

Posted 2 months ago

“Very good price, tariffs and taxes were included. But I didn't get the original box. I thought it's because a box would be only included with an official website purchase, but my order of the same brand from another buyer website came with a good one. Product seemed tried on many times before, a bit tired and all protective films were removed.”

Helpful Report

Posted 3 months ago

Hello Meilan, Thank you for taking the time to leave us a 3-star review. We're glad to hear that you found our pricing competitive and appreciated the inclusion of tariffs and taxes in your purchase (we can no longer do this). However, we're sorry to learn about your disappointment regarding the original box and the condition of the product. We want to assure you that we only sell brand new items, and it's concerning to hear your product seemed as though it had been tried on multiple times. This is certainly not the standard we aim for, and we're looking into this matter to ensure it doesn't happen again. I'm unable to find any client services tickets regarding this issue, however, and we would have loved the opportunity to make it right and figure out what may have gone wrong. Regarding the original box, sometimes we are unable to include them with orders as we do not always receive them from our suppliers. We understand how important the complete unboxing experience can be and are working towards improving this aspect of our service. We value your feedback and would like to make things right. Please reach out to our client service team so we can address your concerns directly and discuss how we can better meet your expectations in the future.

Posted 2 months ago

“Shipping took way too long”

Helpful Report

Posted 4 months ago

Hi Sandra, Thank you for sharing your thoughts with us. We're sorry to hear that you felt the shipping time was longer than expected. It's important to us that our clients understand our commitment to providing accessible luxury. Our ability to offer this comes in part from our fulfillment center location in Spain, which allows us to maintain a balance between quality and cost while passing the savings to you. However, this does mean that our shipping times might be slightly longer. In this case, your order was placed on November 20th and delivered on December 1st, fitting within our 5-10 business day delivery window. We aim to have all packages delivered around the 5-day mark, however. We are continually working to enhance our logistics to make the shipping process as efficient as possible, while maintaining the high standards of luxury and affordability. We value your feedback and hope that the quality of our products justifies the wait time. Thank you for choosing us, and we look forward to seeing you again. With love, LOZURI

Posted 4 months ago

“I loved the speed of the delivery. The purse is fine but doesn't suit my taste so I'm attempting to start a return. However, the return process is taking a very long time. I got an email saying they will "generate a return label" for me but it's been a week now and every time I ask about it, they say it will come soon. I've never had a company take so long to have me start the return process.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. We appreciate your kind words regarding the swift delivery, and we're delighted that it met your expectations. However, we're truly sorry to hear about the inconvenience you've experienced with our return process. We understand that this delay has been frustrating for you, and we sincerely apologize for the extended waiting time. Please be assured that your return period will not be affected by these delays on our end. We are currently in the process of improving our fulfillment procedures for shipping and returns, and while this transition is ongoing, it should not have led to the extended wait you've experienced. We take your concerns seriously, and we will prioritize resolving this issue promptly. You can expect to receive the return label early next week. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to make things right for you. If you have any further questions or need assistance, please do not hesitate to reach out.

Posted 6 months ago

“It's too hard to return”

Helpful Report

Posted 8 months ago

Hello Yoonja, thank you for taking time to write a review. Unfortunately, we're not sure which parts were hard about the return process. When we went back to check your ticket, I see that we were very prompt in replying and providing a return label quickly. We first asked what you would like for us to do once we receive the return (refund or exchange) and a refund was chosen. We then sent a confirmation that we sent the DHL return label along with a 3-day window. The package was dropped of the same day with DHL. There weren't any indications or messages that indicated you were having issues that we wish we could have helped with. We'd love to learn what was difficult as with our returns process as we're always looking to improve. Please feel free to reach out and let us know. Thank you!

Posted 8 months ago

LOZURI Inc is rated 4.8 based on 362 reviews