LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 362 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s been almost 3 weeks and I still haven’t received my bag and the website said 5-10 days and still don’t have a delivery date. First and last time making a purchase.”

Helpful Report

Posted 1 week ago

Hi Carolyn, Thank you for sharing your feedback, and I sincerely apologize for the delay you've experienced with your order. I understand how frustrating it is to wait longer than expected, especially when our website estimated a delivery time of 5-10 days. Please be assured that the delay is due to the package being held up in customs, which is unfortunately outside of our control. Throughout this process, we have aimed to keep you updated through regular notifications about the status of your shipment. I'm sorry if these updates did not reach you or provide sufficient information. The good news is that your package is now on its way to you, with DHL having passed it on to a third-party agent for the final leg of delivery. We expect it to be delivered early this week. We appreciate your patience and truly hope this experience will not deter you from shopping with us in the future. We value your business and are committed to improving our service. If there’s anything else we can do for you, or if you need more details on your shipment, please don’t hesitate to contact us directly. Thank you for your understanding. With love, LOZURI

Posted 1 week ago

“Ordered a Laboutin purse and initially a Jimmy Choo wallet. First issue was that my order was canceled because it flagged due to cost. No one notified me and I thought my gift was enroute to recipient. As it turns out, also could not ship gift direct to recipient. Had to have same name as purchaser. Then wallet was not available. Twice. Finally settled on Burberry. Took over two months to straighten out. The items are real but the hoops to jump through made this experience not very pleasant so probably would not order from here again. Staff was very kind. Hopefully they will work these glitches out for the future.”

Helpful Report

Posted 2 weeks ago

Hey Colleen, Thank you so much for taking the time to share your experience with us. We sincerely apologize for the difficulties you encountered with your order, including the cancellation and the issues with direct shipping and product availability. We strive to provide a seamless shopping experience and we understand that we fell short in this instance. Our fulfillment and returns process is an area where we are actively making improvements to prevent these sorts of mishaps. We appreciate your acknowledgment of our team's efforts to communicate and resolve these issues. Our client services had a great time speaking with you. Thank you for your patience and understanding. We hope that, with the improvements we are making, you might consider giving us another opportunity to meet your expectations in the near future. With love, LOZURI

Posted 2 weeks ago

“Amazing merchandise with great customer service support! Definitely I will return to buy my next purse. 👜 Thank you!”

Helpful Report

Posted 1 month ago

Hi Marina, Thank you for taking the time to share your feedback. We're truly sorry for any inconvenience you've experienced regarding the return label. We want to assure you that your return label was sent on April 1, 2024. Sometimes, emails like these can accidentally land in the spam or junk folder, so we kindly suggest checking there. Our amazing client services team has also been in contact with you and sent the label via your return request ticket. Please be sure to check your spam. We also want to reassure you that once a return request is initiated, the 7-day return window is paused, ensuring you have ample time to return your item without any stress. Your satisfaction and peace of mind are our top priorities. Please let us know if you still haven't found the return label, or if there's anything else we can assist you with. Please keep in touch with our customer service team directly and we'll be more than happy to continue helping you. Thank you for your patience and understanding. With love, LOZURI

Posted 1 month ago

“I never received my order in time. And I tried contacting support and they kept saying I would receive it in time. I did not.”

Helpful Report

Posted 2 months ago

Hi Jessica, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the inconvenience and frustration you experienced with your order not arriving on time. Our team prides itself on maintaining open lines of communication, and we're glad we could keep in touch throughout the process. We acknowledge that we fell short of our commitment to deliver within the 5-10 business day window due to an unexpected delay in fulfillment, for which we sincerely apologize. We understand the importance of timely delivery and are reviewing our processes to better handle such unforeseen circumstances in the future. Your experience is not reflective of the high standard of service we aim to provide, and we are grateful for your patience and understanding. We remain available for any further assistance and hope we can restore your faith in our services as delays are uncommon, but possible, when shipping from Europe. With love, LOZURI

Posted 2 months ago

“I purchased a brand new bag from Lozuri. The item was shipped asap and arrived quickly. However, upon arrival, it was evident that the item was used. It had an odor, stains , and no box. I was extremely disappointed in the condition of the bag and had to wait 4 days for a return slip. Unfortunately, I would not recommend purchasing from Lozuri.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. We are glad to hear that the shipping was prompt, but deeply regret to hear about the condition in which your bag arrived. At LOZURI, we maintain strict quality assurance protocols, ensuring all items are brand new and thoroughly inspected before shipment. It's concerning to hear that the item you received did not meet these standards, as it's highly unusual for our products to have any odor, stains, or to be shipped without proper packaging. It's possible that the item could have been compromised during the shipping process, and we will investigate this matter further to understand what might have happened in this instance. Regarding the delay in providing the return slip, we acknowledge the frustration this caused and are working on streamlining our return process for a more efficient customer experience. We hope to have a better system in place to better serve our clients in Q1 2024. Your feedback is invaluable, and we're committed to rectifying this situation. Please keep in touch with our client services team if there's anything we can do to assist you further. We hope to have the opportunity to restore your confidence in LOZURI. With love, LOZURI

Posted 4 months ago

“I ordered from this site but nowhere in the initial information does it say you only have 7 days to return or exchange except deep in their terms and agreements. They will not honor my exchange on an $800 item. All I want to do is exchange! I will never use or recommend this company and actually feel it was deceiving, as they talk about their generous exchange policy at checkout but fail to mention the most important part, which is an extremely short 7 day window. You shouldn't have to click multiple pages on the terms and conditions, it should be transparent from the beginning.”

Helpful Report

Posted 7 months ago

Hello Kelli, First and foremost, I'd like to sincerely apologize for the confusion and any inconvenience this may have caused. Your feedback is incredibly valuable to us, and we genuinely regret that our return policy was not clear to you at the time of purchase. In response to your feedback, we have made changes to our cart page to ensure the 7-day return window is clearly highlighted. It is our intention to maintain transparency and clarity with our clients, and we deeply regret any perception to the contrary. Understanding your concerns and the significant value of the item, I've reviewed your order to see if there's a potential resolution. Regrettably, due to the extent to which the return window has elapsed, our suppliers would not be able to accept the order back, even with a manual exception request. I sincerely wish there was more flexibility we could offer in this situation. Given the value and potential desirability of the item you have, one possible solution could be to consider selling it on platforms like The RealReal, where many individuals find success in reselling luxury items. Once again, we apologize for the oversight, and we genuinely appreciate you bringing this to our attention. We are committed to improving our processes based on feedback like yours. Your experience will be a lesson for us in ensuring our policies are as transparent and client-friendly as possible. Warm regards

Posted 7 months ago

“No fault of Lozuri but I am returning red Ferragamo platforms because they are too heavy in look for my dress . Lozuri was very helpful with return but it is hard to incur a 15% restocking fee when most purchases are done on line with free shipping and often returns .”

Helpful Report

Posted 8 months ago

Hello Wendy, we're sorry to hear that the shoes didn't work. We have several tickets from you and we haven't been able to get ahold of you for a resolution. Please note that upon checking out, we make it very clear that clients are responsible for a restocking fee should they want a refund to the original payment card. You had agreed to these terms at checkout. Clients can avoid a restocking fee by opting for a store credit, or an exchange, as outlined in our return policy. Additionally, The Navidium Shipping Protection is non-refundable once an order ships as the insurance goes towards the shipment, and the shipment itself and is not refundable. The insurance was essentially used as part of the shipment. We insure returns automatically, so there isn't a fee here. We are not quite sure what the $40 USD fee is in addition to the 15% restocking fee... that doesn't exist from Lozuri, and we never communicated that in any of our correspondence. Again, we're sorry the shoes didn't work for you, and we are trying our best to process the return and we've sent the return label to you on the 11th. We have not yet received any notification that the package was picked up or dropped off at a local DHL Service Point.

Posted 8 months ago

LOZURI Inc is rated 4.8 based on 362 reviews