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LOZURI Inc Reviews

4.8 Rating 360 Reviews

94 %

of reviewers recommend LOZURI Inc

Company Reviews

Product Reviews

4.8

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

LOZURI Inc 5 star review on 21st April 2024

LOZURI Inc 5 star review on 13th April 2024

LOZURI Inc 5 star review on 12th April 2024

LOZURI Inc 5 star review on 25th February 2024

LOZURI Inc 5 star review on 24th February 2024

LOZURI Inc 5 star review on 14th February 2024

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent communication, great price point and promotions. Would have garnered a perfect 5 stars with quicker order shipping and delivery like its competitors.”

Posted 4 weeks ago

“Review has been edited because I have received an acceptable offer that satisfies my initial issue encountered with the merchant. Pending arrival of replacement product****”

Posted 1 month ago

Hi Jas, We apologize again for the frustration and inconvenience you've experienced, and we appreciate the time you took to share your concerns. We want to address each point to ensure there's a clear understanding of the situation: 1) Item Condition: We are genuinely sorry to hear about the condition of the item upon arrival. We assure you that we take great care in packaging and sending our products. The described issue with the item being wet is highly unusual and had occurred during transit with our courier partner, DHL. We are actively investigating this with them to prevent such incidents in the future. We certainly do not send wet products. 2) Communication: At no point did we consider the situation to be anything less than serious. We've reviewed the chat logs to confirm such. 3) Customer Service: Our team is committed to providing exceptional service, and in situations that require special attention or escalation, it's not uncommon for senior members, including Rob, to step in and assist. This process also allows us to to improve our process from the top down for major incidents, especially involving courier partners. 4) Ongoing Communication: We strive to maintain clear and continuous communication with our customers, especially when resolving issues. We're sorry if this was not your experience. In extreme circumstances, some returns can be delayed in processing times due to investigations that take place by 3rd parties. 5) Resolution Process: Based on our correspondence from you, we understood in your email that a refund would be more appropriate. 6) Reputation and Trust: We're proud of the positive feedback we've received from hundreds of satisfied customers, which reflects our commitment to quality and service. We understand the importance of trust and assure you that our intentions are always to rectify any issues our customers face, evidenced by the full refund provided in your case. We deeply regret the inconvenience this situation has caused, especially on such a significant occasion. We're here to make things right and would welcome the opportunity to discuss this further with you. Please feel free to reach out to us directly. Again, we apologize for the experience you've had and it's not an experience we would want for any client.

Posted 1 month ago

“I would have given it five stars, but I didn’t do it because I had to place the same order three times. Customer service told me it was an issue with the system..customer service was great, shut out for Annaly Baydo she helped me till the end. Once everything sorted out they shipped out my purse. Shipping was very fast…my purse was beautiful the same way I saw it online…”

Posted 1 month ago

“Fast shipping and lovely quality !!”

Posted 1 month ago

“Delivery was quick and customer service was great at answering all inquiries quickly! Unfortunately the shipping and return fees are too high when an item doesn’t work out.”

Posted 1 month ago

“Very nice product, I’m happy with it. Shipping from out of the US was so so, but once it got to the US it was fast.”

Posted 1 month ago

“This was the first time I used Lozuri. I ordered two designer bags, and both came in perfect condition and were authentic. The shipping was a little slower than I’d like, but otherwise it was a positive experience. I would order from this company again, next time preparing to wait a bit.”

Posted 2 months ago

Hi Angela, Thank you so much for taking the time to share your experience with Lozuri. We are thrilled to hear that your first encounter with us met your expectations in terms of product quality and authenticity. We understand your concerns regarding the shipping time and appreciate your patience and understanding in this matter. We are continually working on improving our logistics and delivery processes to offer faster and more efficient shipping options. Your willingness to give us another opportunity means a great deal to us. We look forward to serving you again and are committed to making your next experience even more seamless and enjoyable.

Posted 2 months ago

“My package arrived on time but I was disappointed by the way the item was packed (especially for the cost of the item). It was only packed in a dust bag with no additional protection. If the box got damaged during transport, the item would’ve been damaged as well. I would purchase from Lozuri again but I would hope that they would improve the unboxing experience!”

Posted 2 months ago

“I purchased a purse from Lozuri, but my overall experience has left me hesitant to shop there again. The delivery of the bag was delayed, and upon receiving it, I realized it was much larger than expected. When I decided to return it, I encountered challenges with their return policy. The process involves requesting a return label via email, which can be time-consuming. In my case, they expedited the label due to a family emergency that required me to leave town urgently. However, the overall lack of an easy and seamless process, coupled with delayed customer service responses, makes me inclined to explore other shopping options in the future. Update: Lozuri was extremely helpful when expediting the label and also processing my refund. I had a family emergency and the lady who handled my chat sent me a label the same day! I will say that they expedited my payment quickly and even sent me a copy of the confirmation!!”

Posted 2 months ago

Thank you for updating your review and sharing your experience with LOZURI. We're heartened to hear that our team was able to assist you promptly, especially during such a critical time for your family. Your acknowledgment of the efforts made to expedite your return label and refund is greatly appreciated. We understand that your initial experience did not meet your expectations, and we apologize for the inconvenience caused by the delivery delay and the challenges you faced with the size of the purse. We're continuously working on improving our product descriptions and website clarity to ensure that our customers have all the information they need to make informed decisions. Regarding the return process, your feedback is invaluable, and we're actively looking into ways to streamline our procedures to make them more efficient and user-friendly. Customer satisfaction is our top priority, and we're committed to making the necessary adjustments to enhance our service. We're glad that we could resolve your issue satisfactorily in the end, and it's encouraging to know that you would consider shopping with us again. Please rest assured that we are taking your feedback seriously and are dedicated to improving our services to prevent similar situations in the future. We look forward to welcoming you back to LOZURI and providing you with an exceptional shopping experience! If you need any further assistance or have more suggestions, our client services team is always here to help. With Love, LOZURI

Posted 2 months ago

“Love my Valentino bag. I was expecting it to be in a Valentino Box but it was just packaged inside a dust bag. That was kind of disappointing. It came with all of the tags.”

Posted 2 months ago

“I like the product. First I really not sure about this website but after I had conversations for a couple time on phone. Make me had a confidence to order it. Plus it was ship from the same store as another trustworthy website. That make me quite sure this is authentic bag. Only one complained is the store was pack my bag wasn't professional. How do I know it ship from the same store? Because another website it show me where its ship from... thanks again”

Posted 2 months ago

Hi Natcha, Thank you for taking the time to leave us a 4-star review. We're glad to hear that after speaking with our team, you felt confident in placing your order and were reassured of the authenticity of the bag, especially knowing it shipped from a store you recognized from another trustworthy website. To provide our customers with a wide range of authentic products at competitive prices, we occasionally source items from similar reputable boutiques, ensuring the quality and authenticity of every item we sell. We apologize for any disappointment caused by the packaging of your bag. Providing a professional and secure packaging experience is important to us, and we will take your feedback into consideration to improve our services. Thank you for choosing us for your purchase, and we hope to exceed your expectations in all aspects in the future.

Posted 2 months ago

“An outstanding high-end product available at a good discount. The only area for improvement is quicker notification of shipping (and quicker actual shipping, though I ordered between Christmas and New Year, so some holiday delays are to be expected and understood), as it took several days to receive confirmation that the product was actually shipping.”

Posted 3 months ago

“Very surprised. Had low expectations. But I bought a bag. Appeared legit. Slow-ish delivery but that’s ok. Save a few $$. Got a dust bag. No box. I’d use Lozuri again.”

Posted 3 months ago

“Dear Mr/Ms, Hope this email finds you well. Would like to thank you for your email and caring about my feedback. Lozuri website was suggested by lyst app and I managed to check to find a decent variety of items on the website which was amazing. The website was accessible and user friendly. The only feedback noted was that the delivery timing was slightly extended between the time I placed my order and the time I received the tracking info for which I had to send an email to follow up on the tracking. But the customer service were upfront on the case to solve the problem. Wish to continue dealing with LOZURI. Best wishes, Sam”

Posted 5 months ago

Dear Sam, Thank you for taking the time to share your experience with Lozuri. We are delighted to hear that you found our product variety impressive, thanks to our collaboration with the Lyst App. We sincerely apologize for the extended delivery time you experienced. We understand that timely updates and efficient delivery are crucial, and we're sorry for any inconvenience caused. Your feedback is invaluable in helping us improve our services. Rest assured, we are taking steps to enhance our tracking and delivery processes to ensure a smoother experience. We're excited to bring amazing prices to various markets in exchange for slightly longer delivery times, however! We're glad to know that our customer service team was able to assist promptly with your concerns. Our aim is to provide exceptional service at every step of your shopping journey. Your continued support and willingness to deal with Lozuri mean a great deal to us. We are committed to exceeding your expectations in your future interactions with us. With Love, Lozuri

Posted 5 months ago

“The delivery process was a bit frustrating but final product was delivered as expected.”

Posted 6 months ago

Dear Aileen, Thank you for taking the time to leave us a 4-star review. We're glad to hear that you were satisfied with the bag you have ordered, but we also want to acknowledge the frustration you experienced during the delivery process. We understand that a smooth and prompt delivery is a crucial part of your overall experience with us. We apologize for any inconvenience caused and are actively working on improving our delivery process to ensure a more efficient and stress-free experience for our customers in the future. If you would like to tell us more about what happened, we would love to see what went wrong with the delivery. Your feedback is invaluable to us, and we are committed to making the necessary enhancements to meet and exceed your expectations. We appreciate your patience and understanding as we strive to improve. With love, Lozuri

Posted 5 months ago

“I got two items on Lozuri, and I was really satisfied with my purchase! I am giving 4 stars though as reaching out to customer service took quite some time, I have initiated a return as of 10/25 and have not heard back yet!”

Posted 6 months ago

Thank you for taking the time to leave us a positive 4-star review! We're thrilled to hear that you were satisfied with your purchase at Lozuri. Your feedback is greatly appreciated. We're always striving to provide the best possible shopping experience, and we'd love to hear your suggestions on how we can earn that coveted 5-star rating next time. Your insights are invaluable to us, and they help us improve our services and products. If you have any specific suggestions or feedback you'd like to share, please don't hesitate to reach out. We are here to listen and make your future experiences even better. Thank you for choosing Lozuri, and we look forward to serving you again soon!

Posted 6 months ago

“Good customer service”

Posted 6 months ago

Hello, We've received your return request and are currently reviewing the photos you've provided on Friday. Please note that our client services team is unavailable over the weekend, but we'll be back in action on Monday to assist you further. We want to assure you and all Lozuri clients that our commitment to delivering brand new and authentic products remains unwavering. To reinforce this commitment, we encourage all our clients to seek the opinion of an independent local appraiser to ensure peace of mind. Thank you for your patience, and we look forward to addressing your concerns promptly!

Posted 6 months ago

“I was worried that the product would come looking used and worn, but overall it looks brand new aside from the tags not being included.”

Posted 7 months ago

Hello, we sincerely appreciate you for sharing your feedback with us! Your satisfaction is of utmost importance to us, and we are committed to providing you with the best possible shopping experience. Rest assured, we take product authenticity seriously, and all the items we offer are guaranteed to be brand new and authentic. We also strive to include all original packaging whenever it's available to ensure you receive a complete and pristine product. Regarding the missing tags, we are currently investigating the matter to determine if they may have inadvertently come off during the fulfillment process. We apologize for any oversight on our part and for not catching this issue before shipping your order. If we are able to locate the missing tags, we will promptly follow up with you via email to resolve the situation to your satisfaction. Once again, thank you for choosing to shop at Lozuri. We value your trust and are committed to addressing any concerns you may have. If you have any further questions or require assistance with anything else, please do not hesitate to reach out to clientservices@lozuri.com - thank you!

Posted 7 months ago

“Friendly company. This is my first time shopping from LOZURI. Customer service is quick and does care. The only thing is that the package is a bit simple for a item worth of hundreds of dollars”

Posted 8 months ago

“The cloth is good. But I found a better price elsewhere:(”

Posted 9 months ago

LOZURI Inc is rated 4.8 based on 360 reviews