Lupe Technology Reviews

4.5 Rating 694 Reviews
87 %
of reviewers recommend Lupe Technology
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BS37 6LR

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Lupe Technology 5 star review on 23rd March 2021
Lisa Kaden
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 30th November 2020
Anonymous
Lupe Technology 5 star review on 3rd October 2020
Anonymous
Lupe Technology 5 star review on 2nd October 2020
Mr Grulois Thierry
Lupe Technology 5 star review on 29th September 2020
Naeem Anjam
5
Anonymous
Anonymous  // 01/01/2019
really wanted to order a spare battery at the the time we bought the vacuum, but spare batteries weren't available....when will you have individual batteries available for sale???
Helpful Report
Posted 2 years ago
Hello Scott, Thank you so much for taking the time to review our Pure Cordless we really do appreciate customer feedback. I will look into the battery enquiry and contact you shortly. Kind regards The Lupe Team
Posted 2 years ago
I love the product, by far and away best hoover I've ever had, and cordless no less. My only recommendation/criticism is the two attachments that connect to the mechanism at the top of the vacuum for when you're not using them, sometimes randomly fall off. Very irritating. They'd benefit from just having a little clip or something so I don't have to remove them when vacuuming to avoid them hitting the floor occasionally.
Helpful Report
Posted 2 years ago
Hello David, Thank you for taking the time to provide a review for the Pure Cordless. I will pass your comments about the attachment connection to our design team. Kind regards The Lupe Team
Posted 2 years ago
I am impressed with the cleaner. It would have scored a 5 but for a problem with the edge seal which I hope has now been resolved by James in customer services. I hope for many years of cordless cleaning.
Helpful Report
Posted 2 years ago
Hi Laurie Thank you for taking the time to reach out regarding your experience. Many thanks The Lupe Team
Posted 2 years ago
Proud owner of a Lupe for almost a month now. Really works well as an upright cleaner. Excellent suction and great pick up on carpets and tiled floors. Unfortunately I’m not able to use on my stairs with the cleaning head as it is too wide. A smaller cleaning head for stairs would be a great accessory. I have to use in carry mode to clean the stairs using the upholstery tool and this doesn’t give as good a clean and takes much longer. Not what I wanted. Converting to carry mode is easy. The instructions are clear and all parts fit together well with positive clicks to let you know you’ve done it right. The carry mode works OK but as the wand is long - great for reaching high surfaces - but not easy to control the brush or tool at the end. Close up dusting and cleaning using the Crevice or Upholstery tool is much easier to use without the wand to give better control especially when cleaning delicate areas and ornaments. Unfortunately most of the time you will then need to use one hand to carry the main body while manoeuvring the crevice / upholstery tool with the other hand. Not ideal to have to use both hands. Accessory mount drops off frequently when using the cleaner in upright mode - same problem with one of your competitors. Lupe have done a great job designing an unusual but attractive cleaner. It is very well made and all the parts fit together well. The instructions are clear and the materials used to make the cleaner are definitely top quality. I am pleased to now own a Lupe that but hope that more refinements will improve the hand held mode in the future.I can recommend to my friends as an excellent, well designed and well made upright cleaner but will advise them to buy a separate hand held cleaner as well.
Helpful Report
Posted 3 years ago
Hi Robert, Thank you for leaving us a review and sharing your experience. We are happy to read that you are pleased to own a Lupe Pure Cordless! We have made a note of your feedback around cleaning the stairs as well as the handheld mode and will share your thoughts with our engineers to incorporate them into future development. Best, The team at Lupe
Posted 3 years ago
The Lupe Pure worked very well even with heavy carpet. I love it. The reason for one docked star is because the purpose of bristle brush is to collect hair, to which it did. However, when hair started to be collected toward the sides it started to melt the twist cap. I had melted hairs and plastic coming through that twist cap. All in all, the vacuum worked great.
Helpful Report
Posted 3 years ago
Hi Kris Thank you for taking the time to provide a review for the Pure Cordless. I will pass your comments about the bristle brush to our design team. Kind regards The Lupe Team
Posted 2 years ago
I’m happy.
Helpful Report
Posted 3 years ago
Hi Tarlochan Thank you for taking the time to post your review for the Pure Cordless. We really do appreciate feedback from our customers. Best regards The Lupe Team
Posted 2 years ago
Received very fast, international, vacuumed two rooms on the first day vacuum was received, vacuum was amazing, had lunch, went to start on the third room, vacuum wouldn't start, vacuum no longer working, emails not replied to within their 48 hours, been a few days. First email received was them asking for a review, silly...
Helpful Report
Posted 3 years ago
Hi there We have been trying to contact you & I'm so sorry we've not managed to make contact sooner. Please do get in touch again via our website 'contact us' & we can continue to resolve your issue Best regards The Lupe Team
Posted 3 years ago
For a battery powered portable vacuum, Lupe has created a very good first pass at a solution that delivers better suction and lasts long enough on its highest power setting to clean your entire house, even if it's fairly large. However with great power comes great responsibility. I've already had the roller brush break in half for reasons that are mostly unknown, best guess from their customer service is that it was a defective part. I am concerned about some of the parts used because they don't feel heavy duty enough. Issues include the collection bin which is hard to empty completely, the location of the controls cause me to accidentally turn on the vacuum when trying to open the collection bin, the lack of forward facing LED lights to clearly light your path are some examples where improvement is needed. That said, it's still better than just about every other brand except perhaps Dyson, but it's less expensive. If it lasts 3-4 years then it was definitely the best option for the price. I bet the next version of this will be really great considering how much they got right on their very first production run. Their customer service is responsive, I got a replacement to my front door within 48 hours from a simple chat inquiry. I would definitely recommend this company and product to others based on my overall experience.
Helpful Report
Posted 3 years ago
Hi Cosmo Thank you for taking the time to review our Pure Cordless cleaner. I will make sure your comments are fed back to our design team. With regard to emptying the bin: the cyclone & filter at the top of the bin are removable & should allow you to empty all debris fully. Best regards The Lupe Team
Posted 3 years ago
After going through 5 of the best and ending up sending them all back within 30 days, we have settled with this one! A few issues still, though - 1) no powered brush adaptor option to use the hose with - it's just a hose, no power and hence not power brush capable. Doing stairs is harder, for example. 2) There is no led light at the front - big downfall! In fact, until i bought 2 key ring leds to put on the front, my wife wanted it sending back because of it! 3) When using on our thick pile carpet, on full power (this has replaced our plug in vacuum cleaner as its strong enough for a deep clean), the motorised brush head stalls every time and the light flashes! Not good because the power of suction is the main reason we went for this one! 4) Buttons to stop and start are not in the handle but on the main body. 5) Hose is far too short.
Helpful Report
Posted 3 years ago
So far so good. Seems to charge fast. Good suction. Love the design/look & features. The only drawback: the black hose is too short when using the attachments if it was 50-75% longer, it would make using it SO much easier!
Helpful Report
Posted 3 years ago
Hi Jonathan Thank you for taking the time to post your review & let us know about your experiences with using the Pure Cordless. We really do appreciate feedback from our customers. I will pass your suggestion regarding the hose back to our engineers & design team for their review. Best regards The Lupe Team
Posted 2 years ago
All good thus far. Easy to assemble out of the box. Excellent suction performance. Battery simple to detach from the main body for charging.
Helpful Report
Posted 3 years ago
Hello Thank you for taking the time to post your review & let us know about your experiences with using the Pure Cordless. We really appreciate feedback from our customers. Best regards The Lupe Team
Posted 2 years ago
A pleasant surprise for a cordless — strikingly elegant (an upright!) and excels at its core purpose (suction power). Was skeptical at first about the modular nature of the system, but it makes sense — all manufacturers should move towards this design style!
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to post your review & let us know about your experiences with using the Pure Cordless . We really do appreciate feedback from our customers. Best regards The Lupe Team
Posted 2 years ago
Works great, a tadd heavy, not too noisy. i only use the more powerful modes with the upholstery heads. Big bin, but having cats, i have to clean out the 1st filter quite frequently, which can get a bit messy. Changing the heads is quite easy ! The delivery to France took a while (Brexit), but customer service tried their best
Helpful Report
Posted 3 years ago
Hi Ines Thank you for taking the time to review our cleaner. Customer feedback is very important to us & I will make sure your comments are fed back to our team here at Lupe Best The Lupe Team
Posted 3 years ago
While I'll still keep my Miele for deeper carpet cleans, the Lupe is a nice addition for more frequent cleaning. The only negatives that come to mind are the loudness, lack of an LED headlamp, and the inability to use the power head at the end of the hose/wand to reach deep under furniture. Lastly, it would be a nice bonus if there were a softer, angle-able dusting brush, similar to what Miele offers. This would be great for surfaces and keyboards, and angling to clean baseboards more easily.
Helpful Report
Posted 3 years ago
Hi Brad Thank you for taking the time to post your review & let us know about your experiences with using the Pure Cordless. We really do appreciate feedback from our customers & I will pass your comments & suggestions back to our engineers & design team for their review. Best regards The Lupe Team
Posted 3 years ago
So far, very pleased with my new Lupe cordless vacuum. It has surpassed the abilities of my old Dyson. I do, however, wish the exhaust was not at the back side as it blows on my legs while I’m vacuuming. Other than that, Lupe is a solid cordless vacuum.
Helpful Report
Posted 3 years ago
Hi Lori Thank you for taking the time to reach out regarding your experience. I will share your thoughts and feedback with our team directly for further review. Many thanks The Lupe Team
Posted 3 years ago
very nice, but expensive, reason for only 4 stars , is that the tools are always falling out of the holder, whilst using
Helpful Report
Posted 3 years ago
Hi Wayne, Thank you for taking the time to review our Pure Cordless. Regarding the tools: when I use my Lupe, I double check the tools are slotting in from the top into the holder & swivel the longer accessories behind the stick handle, so they are out of the way. I hope this can help improve your vacuuming experience. The Lupe Team
Posted 3 years ago
Overall good at cleaning and easy to handle A bit unpleasant type of noise and bad with hair otherwise no complaints
Helpful Report
Posted 3 years ago
Hi Thank you for taking the time to post your review & let us know about your experiences with using the Pure Cordless. We really do appreciate feedback from our customers. I will pass your comments & suggestions back to our engineers & design team for their review. Best regards The Lupe Team
Posted 2 years ago
This is a great vacuum and gets the job done in our house with both cat and a dog. It is a bit heavy and hard to maneuver sometimes
Helpful Report
Posted 3 years ago
Hi Stefan Thank you for taking the time to reach out regarding your experience. I will share your thoughts and feedback with our team directly for further review. Kind regards The Lupe Team
Posted 3 years ago
Overall I am pleased with the vacuum. I was surprised how long the battery lasts and how quiet it is. I only have a few issues: 1) The front roller tends to collect dust/lint and so it will randomly drop a wad of it as you're vacuuming. 2) It has a lot of trouble with certain piles of carpet/rugs and will get jammed; I realize it is very low to the ground to improve suction but sadly that means I can't use it everywhere I would with my old vacuum. 3) Would be nice if it remembered the last settings used when it's turned on/off. Other than that, I've found it very good and love its ability to be easily taken a part for maintenance. The removable battery is also a big boon. I look forward to seeing what future iterations of the vacuum will look like!
Helpful Report
Posted 3 years ago
Hi Andrew, Thank you for taking the time to review our Pure Cordless. Some types of deep pile carpets may cause the brush bar and roller to stop. Try decreasing the power and then try again. May I also share this link which should be helpful: https://lupetechnology.com/pages/get-the-best-out-of-your-pure-cordless. We really do appreciate constructive feedback & I will pass your comments to our team. The Lupe Team
Posted 3 years ago
What I like: - 1L volume of the dust bin - high power and good cleaning ability - can stand by itself - in less than a minute I can remove the dust from the bin and clean the inside of the dust collector - filter not necessary to buy, just clean with water - battery removable and easy to charge - on low power battery capacity is enough - the two accessories are really nice for hard to reach places or soft carpets What I don’t like: - doesn’t go under beds and sofas — too big — this is my biggest concern at the moment - always turns the roll and normal power mode on — would be great if it could safe the previous state (for me low power and deactivated roll is what I use most of the time) — maybe something to fix with a software change, even for current users? - a bit on the heavy side, but of course can stand by itself - sometimes if it gets blocked by a carpet I have to wait a couple of seconds until I can use the buttons again - on high power it doesn’t last long, but of course the high power is very high
Helpful Report
Posted 3 years ago
Hi Alexander Thank you for reviewing our Pure Cordless. The cleaner head is 75mm high so, even though it should fit under most furniture, we would recommend using the hose attachment under your bed and sofa. As for blockages when cleaning carpets: some types of deep pile carpets may cause the brush bar and roller to stop. Try decreasing the power of your machine and then try again. Let us know if you are facing any further issues. Best, The team at Lupe
Posted 3 years ago
Lupe Technology is rated 4.5 based on 694 reviews