Lupe Technology Reviews

4.5 Rating 694 Reviews
87 %
of reviewers recommend Lupe Technology
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Lupe Technology 5 star review on 23rd March 2021
Lisa Kaden
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 30th November 2020
Anonymous
Lupe Technology 5 star review on 3rd October 2020
Anonymous
Lupe Technology 5 star review on 2nd October 2020
Mr Grulois Thierry
Lupe Technology 5 star review on 29th September 2020
Naeem Anjam
5
Anonymous
Anonymous  // 01/01/2019
I'm writing this review in mid-2023, after being a pre-order customer in the US in early 2022. I've use this vacuum for over a year, every day, and really wanted to write a raving review. Unfortunately, within just this short span of time, my vacuum has gotten progressively worse at picking up dirt/hair/crumbs, and I've experienced so much clogging and inefficiency. My biggest gripe is the ease with which hair will get caught in the tiny front wheels on the vacuum head, making it near impossible to remove, and forcing me to use 2x the energy to push it as the only 3 of the 4 wheels are functioning. I would like to acknowledge that I genuinely appreciate the efforts the company are making towards sustainability and love their core values. I just wish I could love the vacuum the same.
Helpful Report
Posted 9 months ago
The vacuum itself is very good. The distribution and delivery of the vacuum was very poor involving lengthy delays and repeated requests for information regarding the delivery.
Helpful Report
Posted 1 year ago
Hello Fraser, Thank you for posting your review. Our sincere apologies for the delay in getting your order to you. Kind regards Lupe Technology
Posted 1 year ago
It runs out of power too fast- really who vacuums a whole house in 15 minutes??? And the roller is already breaking, not to mention my husband had to fix the hose attachment. Very cheap gimmicky item. Wish I would have bought a different vacuum.
Helpful Report
Posted 1 year ago
Hello Thank you for taking the time to review the Pure Cordless. We appreciate any feedback we receive regarding our product. We generally recommend using the vacuum on the medium power setting, you should get around 30 mins of power. Alternatively, the low setting will provide 60 minutes of power. We would like to arrange to send a new roller to you. I will be emailing you separately to arrange this. Kind regards Lupe Technology
Posted 1 year ago
It is not smooth and easy to use and it is hard to clean corners. I plan to return it.
Helpful Report
Posted 2 years ago
Really, really wanted this vacuum design to be successful ... BUT I'm afraid I think I will be sending it back and asking for my money back. Good points - Great quality; interesting design; good performance. 2 speed (fast and super noisy fast) good. Great suction. Battery life ok. 'Bad' points - It's suction is TOO powerful - seems strange saying that but wanted a vacuum that was easy to push. As the suction is so good, on carpet, it is just too hard to push. Ok to push on hard floors. Needs hard floor/soft floor setting - eg lever to slightly higher up head on carpet. Many competitors have this feature. Shark has a powered roller that helps to move head forward - good. Head not the widest - good for tight spaces but means you have to have more pushes back/forward. Head too wobbly - great for corners but not for going straight (biggest job of a vacuum). Maybe lock on head if needed. Very messy emptying tank. 2 emptying ports seems a waste. Lower door opens ok but when shaking dust out, that door swings back/forth and will probably break off. Seems light/flimsy. The upper foam ring and circular can filter trickier to take out. LOT of fluffy trapped behind this. All fluff would not fall out from shaking. Had to poke hand into tank and wipe fluff out with fingers - not good. Also, cut my thumb from a sharp edge!. The tank needs to be smoother internally, so would thus less likely to trap fluffy. Hose not long - good if only doing skirtings but not good if wanting higher places. Maybe an additional/spare long hose option. Big heavy battery adds to weight - not the lightest - comparable to my Shark. Unfortunately, I think I'll be investigating an alternative cordless vacuum. Would consider a Jupe MK2, if these sorts of design faults were corrected. Keep going Team Jupe - you will get there :)
Helpful Report
Posted 2 years ago
Thank you for your detailed review. We appreciate real life feedback & understand the Pure Cordless is not for everyone. I will pass all your commetns back to our design team Best regards The Lupe Team
Posted 2 years ago
Vacuum is nice. But I gotta say, the battery life is so short I’m missing the point of even having the vacuum. I’ve used it twice so far. 15 maybe 20 minutes of use. I can only clean a portion of my apartment, or car at a time, then it dies on me, I have to go charge the battery while the cleaning is far from finished. I honestly did a lot of research on vacuums, didn’t realize this battery life was this bad. If I had to do it over, I’m not sure I would purchase this vacuum. I honestly wish u had a plug for an outlet to use in combination with the battery. Sorry but I wanted to give it an amazing review but sheesh, worst battery life on a product I’ve ever purchased. I rate you guys a 2. Good suction, and ability to carry the product. But outside of that I got nothing for you.
Helpful Report
Posted 2 years ago
Hi Sean Thank you for posting your review & I’m sorry to hear you are not getting a good performance from the battery. You should expect up to 20 minutes on max power, however we do recommend med or eco for regular cleaning. You’ll get the same excellent suction & much longer clean time from your battery Please do get in touch with us if we can help further The Lupe Team
Posted 2 years ago
I have wanted to love this vacuum and I just cannot. I do love that it has a nice charge life, but the suction, the ease of maneuvering it to thigh places and the frustration to get the contents emptied has been so aggravating that I hate vacuuming. I had another brand vacuum that I loved and was so looking forward to loving this vacuum. It’s super disappointing after spending over $500.
Helpful Report
Posted 2 years ago
Thank you for posting a review & I'm so sorry to see you have been disappointed. If the suction has dropped there may be a blockage somewhere. Additionally, the top of the bin section can be removed for cleaning of the cyclone & filters & emptying any collected debris. Please do get in touch with us & we'd be more than happy to work with you to get these issues resolved Best regards The Lupe Team
Posted 2 years ago
Battery life horrible.
Helpful Report
Posted 2 years ago
Hello Bobby Thank you for your feedback. The Pure Cordless battery life is as follows: 1. Eco: power level for maximum cleaning time, up to 60 min. 2. Normal: default level that is suitable for general use, up to 30 min. 3. Max: enhanced power for particularly dirty areas, up to 15 min. If your battery is not lasting this amount of time please contact our technical team and we will be happy to assist. Kind regards Lupe Technology
Posted 2 years ago
I simply don’t like this machine. I find it awkward. The suction poor with the wand and it doesn’t help that it doesn’t easily come apart from the base as show to reach higher places or cary about. The attachment s continually fall off. Yes I was trying vacuum my ceiling fan blades with the entire vacuum with the crevice attachment on short hose. Honestly I hate this vacuum and I use it daily. We live on a dirt road and have 3 big dogs, 3 cats and tile floors. The sand and grit with animal hair can be a hazard it ignored for to long. I would be better served with a Dustbuster on a stick $39 which is a shame since it seems to be quality made item just to cumbersome for anything more than sucking up crumbs from the kitchen floor.
Helpful Report
Posted 2 years ago
I'm sorry to hear the Pure Cordless isn't working for you. You can detach the head when using in handheld mode & we are developing an extension hose which will give much more cleaning flexibility & reach. Please do contact us if we can help further with your cleaners perfromace
Posted 2 years ago
I am returning as it just does work as expected. My review as follows: Pros Right out of the box impressed with the packaging with clear instructions Assembly easy We have rugs at entry ways that collect grass and dirt - picked up most everything No bag was a winner - emptying tank was easy We have 3,000 sq ft to clean. Battery lasted using regular and eco as needed. I thought it would be quieter - but - not so loud that I need my usual earplugs Product is built extremely well with nothing feeling cheap or skimped on. NO plastic 8. Air from sweeper exhausts high so dirt not low 9. Takes up little floor space Unfortunately none of the above make for an effective sweeper Cons Small brush that you attach to the long nozzle tube could have a wider opening and be bigger….as it clogs up with hair and also cannot run on eco and pick anything substantial off the floor If you don’t remember to turn off the brush roller after sweeping a carpet, it will suck up any electric cord on the floor. Attaching the hose back onto the main body is awkward. It requires you to turn the hose around which takes time. Hair on brush is difficult to remove Hair builds up on the sides of the head while sweeping instead of being sucked in. NO light Attachment holder just gets in the way Cannot get under low furniture like V11 or my corded vacuum. Tested the couch for cat hair removal - okay but hair tangles in brush entry A very big CON is transitioning from sweeper to hand held. At least 4 steps.! It is awkward but easier after doing several times - V11 Dyson much quicker Rotation of the head left and right on the floor took a while to get used to because it turns quickly. It tends to pull when turning. Did side by side comparison with a V11 Dyson and Dyson won hands down for ease of use.
Helpful Report
Posted 2 years ago
Hi there Eileen Thank you for taking the time to post you detailed review. We really do appreciate our customers giving us 'real-life' constructive feedback & glad to hear you liked our design & power performance. Regarding the hair wrap you mentioned: we are currently developing anti wrap technology which will be available soon. I will of course feed your comments back to our design team Kind regards The Lupe Team
Posted 2 years ago
I found the cleaner too heavy and am returning it.
Helpful Report
Posted 2 years ago
Hi Janet Thank you for your feedback. I'm sorry the Pure Cordless was not for you. We will be happy to process you return Kind regards The Lupe Team
Posted 2 years ago
Received faulty product, arranged return with customer service to arrange it to take back for repair and left with no vacuum. Still waiting for the repaired one to arrive. There is no phone number to contact. Really do not like their approach.
Helpful Report
Posted 2 years ago
Hello Suganthini Thank you for your feedback. I understand our technician contacted you to confim we would be collecting your Pure Cordless yesterday. We have received your machine and are currently working to repair it. We will be intouch tomorrow at the latest to arrange a return to you. We apologise for any inconvenience. Kind regards Lupe Technology
Posted 2 years ago
We have had it for a week now and it likely will be going back. We find it heavy and awkward to use. The need to "plug it in" each time vs having a docking station for it to charge from is just a pain. It does very well for cleaning, but tying to use the accessories due to the weight and the need to hold it or it will fall over is just not great. Even emptying the hopper has issues as it does not pop open when you press the button and you need to pull open the flap thus having dirt usually hit your hand. Then the pet hair will not come out of the roller, or the hopper for that matter, without working at it. (And you need to remove the screen to clean that as it just holds dust.) Adding to this...For such a price point I would not expect the accessory parts to just "fall off" during use from the place they are suppose to be stored. (I added some electrical tape to the attachment location where each of the two accessories are stored just to add friction and tightness which helped. (Who came up with that attachment setup and how was it not caught or fixed already? Ugh!) We had high hopes for a new form of vacuum but really am not sure their will be parts or upgrades (like the roller) for it in the future based on Lupe being such a small company. Sorry Lupe...Why you get great reviews, after getting one, I really can't trust the reviews. We will give it some more time, but as of now, not the great of experience a such a cost.
Helpful Report
Posted 2 years ago
Hello David Thank you so much for taking the time to review our Pure Cordless. We have designed the battery to be chargeable without a docking station. This allows customers to easily store the vacuum anywhere they choose. I understand you are experiencing difficulties emptying the bin and with trapped pet hair, I will contact you directly regarding these issues. Please be assured the Pure Cordless has been designed to be easily upgradeable and our design team are working through customer comments to make these improvements. We really appreciate any feedback we receive and your feedback will be passed to our design team. Kind regards The Lupe Team
Posted 2 years ago
I guess the technology of this vacuum is good in some regards but is poor in others. The design and amount of suction is very good. The battery however from my perspective is poor. My battery lasted for around 3 days before it died and would not charge any longer it is 3 weeks later and I am still without a working vacuum.
Helpful Report
Posted 2 years ago
Hi Jason Thank you for taking the time to post a review & I'm so sorry to hear you have had a bad experience with the battery. We have sent you a replacement battery at no cost. Please do get in touch with us again if the battery has not arrived or if there is an ongoing issue with your cleaner Best regards The Lupe Team
Posted 2 years ago
Too heave, Very difficult to maneuver and batter do not last that long as it was advertised. Very disappointed. Need to return asap
Helpful Report
Posted 3 years ago
Hi Cia I'm so sorry to hear you were disappointed with your cleaner. Our machine weighs 4.6kg/10.1lbs on the floor and 0.5kg/1.1lbs in the hand held mode, however we do appreciate that this is not for everyone. You should get a full 60 minutes run time on eco mode. This will be less if you use a more powerful setting. I will make sure your comments are fed back to our team & we will be happy to process a return for you. Best regards The Lupe Team
Posted 3 years ago
For the price, I’m disappointed. I like that it’s cordless and the charge is sufficient for what I need. Relatively easy to change to a hand vacuum, but a bit clunky to use. I’ve been using it for 3 months now and would not recommend at this price point. Suction seems ok until you turn it off. Then it spits out debris. I’ve tried vacuuming it in the upright position, using the hose, etc. It gets sucked up but once vacuum turns off, it spits it out again. I then spend the next 5 minutes in frustration trying to vacuum up the debris with the Lupe in various modes. I end up having to use my Dyson hand vac, which does it in one pass. The floor where I store my Lupe always has a bit of dirt/debris there. Disappointed!!
Helpful Report
Posted 3 years ago
Hi there I'm so sorry to hear you have been disappointed with the Pure Cordless. It sounds like there may be a blockage somewhere which is affecting the performance of your cleaner. Please do contact us at enquiries@lupetechnology.co.uk & we'd be more than happy to get this issue resolved for you Best regards The Lupe Team
Posted 3 years ago
Nicely made , great suction but could not cope with pet hair. The roller very quickly became blocked. I have 4 dogs so there is a lot of dog hair, but it blocked so quickly it wasn’t fit for purpose so I had to return it, at my own cost. If I had no pets I’m sure it would have been great. But if you have dogs that shed a lot, don’t waste your time.
Helpful Report
Posted 3 years ago
Hi I'm sorry to hear the Pure Cordless was not a good fit for you. I will pass your comments back to our design team for review. Thank you again The Lupe Team
Posted 3 years ago
Has good suction power on smooth surfaces, however build quality is poor hoses have split in less than 7 months. Battery already lost power and doesn’t last long at all. Ergonomically terrible when using hoses instead of upright.
Helpful Report
Posted 3 years ago
Battery life is not enough. We have to use it in 'max' mode most of the time, which cleans well, but the battery only lasts 15min. We have a Dyson V11 that last much much longer. This isn't spelled out clearly on the marketing page - just says "up to" 60min runtime. If we knew it was really 15min I would have passed or at least bought a second battery. Otherwise the vacuum seems well thought out and solidly built. Hopefully next generation will have better battery life.
Helpful Report
Posted 3 years ago
Hi there, Thank you for taking the time to review your Pure Cordless. See below the battery run time on each power mode: 1. eco: power level for maximum cleaning time, up to 60 min. 2. normal: default level that is suitable for general use, up to 30 min. 3. max: enhanced power for particularly dirty areas, up to 15 min. The above is available from the Pure Cordless FAQ page (https://lupetechnology.com/pages/pure-cordless-faq). We would recommend using the eco mode as your default setting as the suction power on eco is excellent and will still get your carpets deep cleaned. Alternatively, spare batteries will be available to purchase from our website early next year. Best, The team at Lupe
Posted 3 years ago
I am disappointed in the quality of the vacuum and in the amount of communication offered during the fulfilment process. The emails were few and far between and I was often compelled to google and check other places to make sure I wasn't missing something because info was so rare.
Helpful Report
Posted 3 years ago
Hi Shannon, Thank you for your feedback. We have designed the Pure Cordless with the best quality materials and component for extra durability so we are sorry to read you have been disappointed with the quality of your machine and would welcome further feedback should you be happy to provide some. With regards to communication, we have given monthly updates during our crowdfunding campaigns as well as replied to any customer enquiries coming to us so that our customers could follow our journey. Again, please accept our apologies if we have missed any of your queries. Best, The team at Lupe
Posted 3 years ago
Lupe Technology is rated 4.5 based on 694 reviews