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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr G
Verified Buyer
“Booking, entry and exit easy and a pleasure to use.”
Helpful Report
Posted 10 years ago
Mr T
Verified Buyer
“The car park itself is fine but i was very annoyed that I could not find the return bus bay (No.3) As you exit the arrivals area there is a clear sign stating that the bus for the Medium Term Car Park can be picked up at at Bay 3 but no indication where the Hell Bay 3 is. When you are pulling 2 heavy cases the last thing you want is to be searching for Bay3. I asked two airport staff where it was and each said ' Ithink it's over there' each pointing in different directions. It's surely elementary thar the sign stating which bay for the Medium term carpark is accompanied by a sign showing where the bus bays are.”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“Easy to find, regular buses and barrier easy”
Helpful Report
Posted 10 years ago
Mrs C
Verified Buyer
“Haven't flown from Luton for many years but would definitely fly from there again in the near future.much improved.priority parking was great.”
Helpful Report
Posted 10 years ago
Mr A
Verified Buyer
“Excellent service. Just make sure you think about the exact time you're coming in and going out”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“It's like driving into the Third World after the USA has bombed it. Huge craters and broken Tarmac everywhere with hardly any free spaces which are very tight. No wonder they don't put pictures of the actual car park on the website. Don't expect premium parking at a premium price and don't even think about bringing a premium car here! Shocking - choose the mid term car park if you can, it's actually better than this lol.”
Helpful Report
Posted 10 years ago
Mr B
Verified Buyer
“Very few parking spaces, took 10 minutes to find a space. The signs saying SPACES not only guided you up a no entry but there were no spaces.”
Helpful Report
Posted 10 years ago
Mrs S
Verified Buyer
“Excellent. our travel journey was made so seamlessly from parking to terminal. Will definitely use again.”
Helpful Report
Posted 10 years ago
Miss A
Verified Buyer
“We used Drivefly and they were diabolical!We rang as soon as the bags were collected but still had to wait 45 minutes for our car to arrive.Meet&Greet?????Will not use them again.”
Helpful Report
Posted 10 years ago
Mr J
Verified Buyer
“My ticket never worked had to wait ages for a rude man to tell me he had outher people to deal with before he opend the barrier.”
Helpful Report
Posted 10 years ago
Mrs N
Verified Buyer
“Potholes everywhere, litter everywhere, very tight parking spaces and hard to read white lines indicating exit etc. Overall poor value for money and a bad welcome back to Luton.”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“Infrequent bus, overcrowded bus, car park so full that cars were parked in the aisles, meaning it took longer and was harder to find spaces. Poor and uneven surface. In short a miserable start and finish to my trip.”
Helpful Report
Posted 10 years ago
Mr I
Verified Buyer
“We used the Mid-stay car park at Luton Airport for a four day, three night break. Pre booking was very simple with the cost displayed and nothing hidden. The car park is well signed when entering the airport both with text and the block background colouring. Upon arrival I collected a ticket at the entry gate and found a space. The park was very busy and we had to park at the far end. This wasn’t a problem as the bus stop wasn’t far away and ample paths. The bus arrived within minutes for both our collections to and from the car park. The bus was clean, tidy and we had a welcoming driver on both journeys. Upon leaving the car park I realised I’d lost my ticket but I pressed the help button at the exit gate where a friendly member of staff took my reference number and lifted the gate. Having looked at the alternatives of parking further off site I wouldn’t hesitate in using this car park again.”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Not satisfied at all. I've booked parking online and I've had to pay again while leaving the parking because system didn't recognised my car plate. Tried to contact customer service but no response since two months, very bad experience”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“Not satisfied at all. I've booked parking online and I've had to pay again while leaving the parking because system didn't recognised my car plate. Tried to contact customer service but no response since two months, very bad experience”
Helpful Report
Posted 10 years ago
Mrs S
Verified Buyer
“Excellent service, no need to call prior to arrival & right next to the terminal building ????”
Helpful Report
Posted 10 years ago
Mr K
Verified Buyer
“NICE”
Helpful Report
Posted 10 years ago
Mr E
Verified Buyer
“No spaces available at long stay - had to park in a 'non space' after 20mins of looking otherwise would have missed flight. No attendants and no signs. Unacceptable and very expensive for a rubbish service. Bus service was good although you spend longer looking for a space.”
Helpful Report
Posted 10 years ago
Mrs B
Verified Buyer
“Way out: On entering the long stay car park we got stuck behind the bus going round because there's no room to get by, found a space by which time bus had gone! Waited 15-20 mins for next one with about 15 other people. By the time the bus left to go to the airport we were packed on. Way back: waiting at bus stop for 15 mins, bus stop crammed with people, ONE bus turns up, can't fit everyone, we were like a tin of sardines again! Car park needs a big lay out change so you don't get every car piled up behind the bus as it goes round , and need more frequent buses.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“The drivers of the inter connecting buses both ways were rude and uncooperative. On arrival I was 20 metres away from the shelter and my wife at the bus asked the driver to wait what would have been 15 seconds but he refused and drove off. It was cold and pouring with rain. It's this sort of thing that would make me look for any alternate airport for my next journey”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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