London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mid-term carpark was not in great condition and parts looked like an abandoned building site. Payment was confusing. I had booked and payed in advance. On arrival I could only gain entry by taking a ticket which then asked for a further payment on exit. On the up side, when I spoke to someone on the barrier intercom I was allowed to exit without making the additional payment.”

Helpful Report

Posted 10 years ago

“Toilets were very unclean. Quite good restaurants etc once you go through security but it's so unclear when you arrive that you end up staying in the entrance to grab food. Needs better signing and updating the website of the facilities. Otherwise good experience.”

Helpful Report

Posted 10 years ago

“Very close to departures, easy to get in, the surface of the car park is a disgrace and the cameras never read my numberplate properly so its a pain to get out when pre-booked.”

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Posted 10 years ago

“The booking, access and location in terms of terminal was all very good as was exiting when prepaid. The issue was with finding a space - parking seemed random with no clearly marked bays. Also the surface was awful in many places - would a little tarmac go a miss?”

Helpful Report

Posted 10 years ago

“There was a 25 minute delay waiting for the bus to go back to the car park. This is frustrating as you can walk it in 10 minutes. Knowing when the bus was due would help you to make the decision whether to walk or not. It would help if there was a direct walking path also.”

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Posted 10 years ago

“I haven't used the car park yet so I'm not sure why I've been asked to give a review....”

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Posted 10 years ago

“* the access roads are very good * the state of the parking tarmac is very poor * having clearly defined parking spots would help as well * We normally use medium stay car park and the bus to the terminal isn't every 8-10 min, at some occasions we had to wait 15-20 min * you are not allowed a coffee on the bus - which is a bit silly especially if you come on a early morning flight * no loyalty programme or special offers for frequent users”

Helpful Report

Posted 10 years ago

“Impressed by website, purchasing and ticket issue. However car park itself is in an awful state. Very poor road surface, in fact we got a flat due to a large bolt, and extremely tight access for manoeuvring whilst trying to locate parking space. Massive puddles and potholes also a problem. It needs a system to help drivers find the empty slots as well as improved surfacing, clear road and bay markings and wider road access.”

Helpful Report

Posted 10 years ago

“I had booked fixed price deal but realized within a day I had probably underestimated the check out time by about an hour. I was very annoyed to be informed that in the circumstances I could not change the check out time at all. I was not canceling nor changing the date but despite this I was unable to change merely by an hour the check out time. I felt this most unfair”

Helpful Report

Posted 10 years ago

“Signposts were clear, and a space easy to find. However, the bus driver did not respond to my request to be left at a certain stop (the disabled pick up point where I was collected from when I arrived). It was not clear that the bus would not stop there for drop off, and the driver did not respond to my pressing the bell on the bus as we left the previous drop off stop.”

Helpful Report

Posted 10 years ago

“All ok until time to exit car park, where there were very long delays and something wrong with ticket system, as we were advised we owed another £209 and we had already prepaid. Also on speaking to another motorist she was having a similar experience. Problem was resolved when speaking through intercom to an assistant.”

Helpful Report

Posted 10 years ago

“At exit barrier did not open had to contact for assistant and was activated.”

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Posted 10 years ago

“Please can you tarmac the car park, it's a dirt track!”

Helpful Report

Posted 10 years ago

“Please can you tarmac the car park, it's a dirt track!”

Helpful Report

Posted 10 years ago

“Scruffy car park”

Helpful Report

Posted 10 years ago

“You are very close to the airport, within walking distance, yet you do not give any details about walking to the mid term rather than using the bus.”

Helpful Report

Posted 10 years ago

“Good booking information email. Difficult to find the longstay car park. Good bus service. Problem with the barrier - no vehicle registration picked up when I got the ticket but the assistant solved the issue very quickly.”

Helpful Report

Posted 10 years ago

“Good price and easy to book. However, and this is often the case alas, the barrier didn't pick up my car reg on arrival and so the ticket showed as unpaid when leaving. Thankfully, a very helpful chap on the barrier intercom let me out - but not without a few minutes' delay and having to have my paperwork with me. When the car reg has been picked up in the past, it has been a great deal more seamless than this visit was.”

Helpful Report

Posted 10 years ago

“Needs resurfacing. in many places”

Helpful Report

Posted 10 years ago

“Needs resurfacing.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews