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London Luton Airport Operations Limited Reviews

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price good, booking easy,m. But car park full of stones. Bus to terminal was prompt on both leg, but upon exiting the car park the ticket machine said we owed £82 although we had pre paid. We had to press the assistance button try and quickly retrieve the email from our phones to get confirmation number . The cars behind us not very happy nor were we! Eventually got sorted not happy ????”

Posted 8 years ago

“Parked in the mid term car park, which was nearly full so had to drive round looking for a space. Bus was prompt for outward journey, but had to wait ages on return.”

Posted 8 years ago

“Had to park at furtherest end of short term.Quite a long walk with heavy luggage.No real advantage over other carparks”

Posted 8 years ago

“The car park is overcrowded, poorly surfaced and the exit barrier wants to overcharge you £111.”

Posted 8 years ago

“It was easy to access the parking from the M1, although the signs at the airport definitely need refreshing-- the directions said to follow the pink signs, but the signs are so faded you can barely see them! The whole car park feels like it could use a refresh- the ground could use resurfacing and the walls in the waiting areas are not securely fastened so they flap around in the wind. That said-- the service was great. We didn't wait more than 5 minutes on either end, and transfer took about 10 minutes. I would definitely park there again.”

Posted 8 years ago

“It was easy to access the parking from the M1, although the signs at the airport definitely need refreshing-- the directions said to follow the pink signs, but the signs are so faded you can barely see them! The whole car park feels like it could use a refresh- the ground could use resurfacing and the walls in the waiting areas are not securely fastened so they flap around in the wind. That said-- the service was great. We didn't wait more than 5 minutes on either end, and transfer took about 10 minutes. I would definitely park there again.”

Posted 8 years ago

“Tight parking spaces and slow buses - two arrived at terminal but only dropped off passengers!! Waited a long time with a lot of other people before the journey back to the car park. Not a good experience.”

Posted 8 years ago

“Parking fine, but transfer bus is very infrequent (20+ minutes wait) on the way to the airport. I waited 25 minutes for a bus to the car park when I returned, before deciding to walk to the car from the airport instead. I still beat the bus to my car.”

Posted 8 years ago

“Normally park at long term but on a Sunday red-eye and did not want to risk the road works. Only a relatively reasonable price (£26 for about 36 hours, pre booked) and convenience for terminal saved this rating from "Poor". Given that it is a premium parking area, it is a disgrace. Confusing entry signs, appalling rutted surface, and no obvious exit signs, the exit actually being the double back on a one way entrance…in which people had parked!! I have seen pop up match day parking lots in better condition and better signed. Although pop-ups don't have the nifty no. plate recognition system that makes getting in/out whole seconds faster. had to return the folowing day - £7 for 40 mins, most of which was caused by an airport that can't manage passport flow whilst new scanners are being installed.”

Posted 8 years ago

“On a recent trip my return was delayed by a day. This meant I had to pay extra, which is reasonable. What I don't think is reasonable is the rate. I had to pay the same for 1 day that 3 days had cost me - just over £20. I think this punitive charging is disappointing and in future I will look for an alternative to what is otherwise a very convenient service.”

Posted 8 years ago

“I'll see it at the Exit”

Posted 8 years ago

“Bus frequency is still poor.”

Posted 9 years ago

“Bus took longer than advertised to arrive.”

Posted 9 years ago

“Good value and close to terminal building but the car park it self needs work as there are many potholes and also the rows are tight with not enough room to turn car around or its not clear whether there are spaces until you drive down the long row only to find there are not any and you have to reverse out , so can be very time consuming. Need to make a clear route for the cars to go around.”

Posted 9 years ago

“Hi Normally an excellent service but this time, on the outward journey, the bus was full when it got back to stop one resulting in having to alight the next drop off bus at stop one so when it did full circle again it was full up so that stop one passengers could not alight. More or longer buses perhaps at these busy times! our wait time was 20 minutes instead of the advertised 10. Thanks Regards Terry”

Posted 9 years ago

“Easy to locate - but was very busy so finding a space close to the exit was difficult. Exit route not signed well enough. It's a pity that there isn't a separate car park for those pre-booking and those paying on the day. I found that as a business traveller I was amongst holiday makers and although I'm not precious about that, you just want to get in and out quickly and my progress was impeded by people who obviously had time on their hands.”

Posted 9 years ago

“Parking o.k. but very expensive. Cost more for a weeks long term parking at Luton than a weeks car hire with full insurance on holiday.”

Posted 9 years ago

“Parking o.k. but very expensive. Cost more for a weeks long term parking at Luton than a weeks car hire with full insurance on holiday.”

Posted 9 years ago

“Travelling to the car park following the sign posts was very good, the disappoints were with the quality of the car park tarmac itself and the chaotic way you have to find a space. if you drive down one of the bays you look for a space you have to reverse out as there isn't anywhere to turn round. I have parked at Manchester, West Midlands, Liverpool and Glasgow and this is by far the worst.”

Posted 9 years ago

“Everything went smoothly until I tried to exit the carpark. Vehicles in front were experiencing problems with the barrier operation - I think the number plate recognition cameras were not functioning properly.”

Posted 9 years ago

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London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews