London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not due to book in until the 31st of August, I am now worried there will be a problem.”

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Posted 10 years ago

“Still a bit of a hike to the terminal. Entry, exit & ticketing was quick & efficient although entry signage/layout could be better, it would be quite easy to end up in drop-off zone by mistake. Major gripe - car park surface - it's pretty poor! It needs them to reinvest some of that substantial parking revenue into completely resurfacing the short stay car park. I gather mid-stay is equally rubble strewn too!”

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Posted 10 years ago

“You have sent me this email- I don't use the car park for another two days!”

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Posted 10 years ago

“Unfortunately the machine asked us for an excess fee of £147 when we were there over an hour before our collection deadline.”

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Posted 10 years ago

“Unfortunately the machine asked us for an excess fee of £147 when we were there over an hour before our collection deadline.”

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Posted 10 years ago

“Over all my experience was OK - however when arriving in the car park there was not a lot of parking spaces - the ones remaining were in unmarked bays - which meant people had parked badly and the few available spaces were VERY tight - or redundant. After driving around the carpark several times, I had to squeeze into a tiny space next to a car (which was parked at an angle), fold down my wing mirrors and climb out of the passengers side...which was not ideal so early in the morning (and being pregnant - and not as slim) and it meant we had to rush for the plane.”

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Posted 10 years ago

“my booking is for 14 june 2015”

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Posted 10 years ago

“Long stay carpark was still fairly expensive (£78 for a week in May). On the plus side there was only a short wait for a bus both to and from departures so it didn't take long. I prebooked and had a brief moment of panic when I put my ticket at the exit barrier and was told I owed £158! There was, however, a quick and polite response when I pressed the button, and the gate was opened after I gave my booking reference number. So make sure you have your booking reference on you! Oh - and DON'T lose your ticket. If you do, they will charge the max rate.”

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Posted 10 years ago

“Whilst this Mid-stay car park was convenient, and the bus service prompt, the state of the roadways, directional markings, lane signs is very poor indeed, and urgently in need of significant refurbishment, considering the charges levied there.”

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Posted 10 years ago

“Close to terminal, easy to book and quick exit. However poor road surface and lack of signposting towards vacant spaces mean only a 3 star rating.”

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Posted 10 years ago

“Easy to follow instructions about entry and exit when we pre-booked. All went smoothly as we entered but we were disappointed at the quality of the car park surface and lack of road or space markings. Having used other airport parking this was not up to the same standards. Even Inverness was better and much more remote! Yes, less used but in view of the passenger numbers and income from parking, surely drivers deserve better than a rough surface in the short term parking area. Smooth exit procedure meant a fairly speedy escape.”

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Posted 10 years ago

“Easy to find and good bus service. At peak times a little difficult to squeeze on if you have children and a buggy. Could do with tarmacking the car park”

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Posted 10 years ago

“My car was not recognised and on return after 8 days I was presented with a screen bill of £171 despite having pre-booked and paid in advance. Luckily the call assistance button worked after 30 seconds, and after giving my code the barrier was opened by the assistant. However, there was only one exit working and the queue behind me of cars waiting was beginning to build up. The technology should be slicker than that.”

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Posted 10 years ago

“Normal Car park Which was straight forward. wwwDjSukh.co.uk”

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Posted 10 years ago

“Was annoyed as I pre-paid for the service but I was still issued a ticket to gain access, luckily when leaving I managed to get a member off staff to raise the gate even though the machine expected me to pay again. And I arrived and left in the alloted time. overall I was disappointed with the service but happy with the problem solving.”

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Posted 10 years ago

“When entering my card to exit, I was informed that I still had to pay £76 to be able to leave the car park (I had prepaid). I pressed the call button, which kept on ringing out and I had to wait 5-10 minutes at the exit barrier until someone answered to let me out. After a long flight and forthcoming drive home, this was not ideal at 10.30pm!”

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Posted 10 years ago

“Generally i am very pleased with the Mid term car parking at Luton airport. I use this car park every week, when i travel home on a friday. The bus drivers are freindly and helpful. It's a shame that the spaces aren't marked. This can often lead to people parking across 2 spaces and during busy times it can be very difficult to find a space. This process took me 35 minutes once. Also, pedestrian access to the car park would be helpful”

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Posted 10 years ago

“What can you say about a car park, There was a space (plenty) I left, returned and car was where I left it! handy for the airport but not cheap, but I suppose a captive market. Will use again when I fly from London City again.”

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Posted 10 years ago

“You've asked me for a review before I've parked in your car park!!!! I am not flying for 2 weeks...”

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Posted 10 years ago

“Bus service wait too long at Terminal at night - had to wait 20-25mins in inadequate shelter”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews