London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,425 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,425 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 16th November 2025

Flynn McCarthy

London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick & efficient”

Helpful Report

Posted 10 years ago

“Good service always a bit worried nowadays when paying for anything on line with all the hackers and cyber bandits around but this the same for all internet payments.This method of parking is the way I will be using in the future.”

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Posted 10 years ago

“Short Term parking was ideal - a few minutes walk to the terminal and easy to get in and out of. Would definitely use this service again. Worth paying a little bit extra to not have to get on a bus.”

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Posted 10 years ago

“When I arrived at the airport the automatic recognition of my car reg did not work, so waited 5 mins for the man to return to the office to let me in. When flying back i found my car had a flat battery, so had to call out the AA to jump start the car. They tried to deny it was their fault and said it was a faulty car battery, but the car had only just had a service (in the last 3 weeks), and when I recharged the battery by driving home the charge held, thus the fault was not with the battery. I have not received any apology to date and will be making a claim based on the above. Would I use NOT the service again. Very expensive for what I received.”

Helpful Report

Posted 10 years ago

“After collecting my car from the short tem parking where I had prepaid , I instert my prepaid ticket only for it to display that I had outstanding amount of £72.00, I press the intercome button and to quote my reference and registration number. This should have not happened”

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Posted 10 years ago

“good but have to wait a while for the bus upon return.”

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Posted 10 years ago

“Frequency of buses good at a very early hour! Will definitely recommend and use again.”

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Posted 10 years ago

“Given the weather in the UK, a covered walk-way to the terminal building would be good. Otherwise the parking is in a good position. Would be even better if it was underneath the terminal building.”

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Posted 10 years ago

“Going out fabulous. Coming home disastrous - there was a vehicle broken down on the roundabout near the terminal meaning you had a one way system in operation. Why no one could move the car is beyond me. We just froze at 11pm waiting for the Mid-term Bus to arrive when all you want to do is get home.”

Helpful Report

Posted 10 years ago

“this was the second visit this my second visit in the last 6 months and on both occasions, the system failed to recognise my number plate and details and had to take the standard ticket. on return on both occasions the exist gate advised excessive higher rate than I had already paid. on calling the assistance button the operator at your end readily acknowledged the problem and readily opened the gate after checking our booking reference. This was good but from the other users around me and the response of your operator it would appear to be a common / routine occurrence and therefore suggests to me that you have a systematic problem that has not been resolved. not happy but not my problem over to you to fix it.”

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Posted 10 years ago

“As always good value and convenient - only moan is they never ever automatically recognise my car and I always have to press the help button and give the booking code to get out of car park”

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Posted 10 years ago

“System worked well and efficiently”

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Posted 10 years ago

“Parking reasonably close. Machine failed to read number plate on exit despite booking. Caused some inconvenience.”

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Posted 10 years ago

“Painless service.”

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Posted 10 years ago

“Was well priced for being so close to the airport. Quick and easy arrival and departure.”

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Posted 10 years ago

“Even though I had pre-booked when we put our ticket in the barrier it said we owed £80. We tried ringing the number but no answer and then had to press for assistance at barrier.”

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Posted 10 years ago

“Pre-booked short stay. On arrival, car was recognised with no problems. The whole experience was easy and problem free”

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Posted 10 years ago

“Bus connection from long term car park to terminal is horrible. States in the description buses every 15 mins. Were waiting in the freezing cold with a baby for 30 mins until a bus arrived. On the way back on arrival back at Luton, bus driver let people wait 20 mins in the wet and freezing cold because he needed to buy his food. Poor service and will not use luton car park in the future. Compared to stansted where I can park at the terminal for the same price very poor performance!”

Helpful Report

Posted 10 years ago

“Mid stay very convenient but also very expensive! Stansted short stay would actually have been cheaper.”

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Posted 10 years ago

“Unfortunately we forgot to write down or take a photo of the bus stop we parked close to, and when we returned in the dark and in the rain it took some time to find the car. Other than that - a good experience.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews